Costello's Ace Hardware | Long Island
Key Holder, Long Branch
Costello's Ace Hardware | Long Island, Long Branch, New Jersey, us, 07740
Description
Position Summary: As a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers are receiving high levels of customer service. This position is in preparation for an assistant manager position and will require managing the store independently when scheduled as the manager on duty. The Key Holder position provides leadership for the staff by maintaining the highest level of store standards. In addition to responsibilities as a Sales Associate, the Key Holder position takes an active role in training staff, overseeing store openings and closings, and protecting the store assets by maintaining operational policies and procedures.
Job Functions
Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
Be customer ready whenever you are on the stage/sales floor
Recommend related items when appropriate and execute S.A.L.E.S. process
Maintain awareness of all promotions and advertisements
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Greet every customer you make eye contact with, anywhere in the store
Know the proper way to answer the telephone
Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
Advise store management of any pricing errors
Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys
Ensure all shipments are packed out in its proper home and all overstock is away
Partner with store management to coach all store staff on inventory management best practices as they apply to each person’s job duties
Partner with store management to train visual merchandiser(s) to maintain and update plan-o-grams throughout the store
Review daily, Walk Every Aisle Daily (WEAD), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation
Monitor all store transfers and expedite all outstanding transfers
Responsible for opening and closing the store and securing all store assets
Process damaged and defective goods in a timely and accurate manner
Protect company assets by following all loss prevention procedures; train staff on same
Maintain an open and positive relationship with the store management team
Address all safety concerns immediately
Update store management team about the progress of the store and staff on a regular basis
Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware
Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly
Physical Requirements
Essential Physical Ability
Walking — Frequent
Flat surfaces from point to point — Frequent
Standing — Constant
Sitting — None
Stooping — Frequent
Reaching — Frequent to a height of 6 feet
Lifting — Frequent up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
Hand Dexterity — Frequent
Pushing/Pulling — Frequent
Carrying — Frequent up to 50 lbs., up to 10 feet, occasionally more
Climbing — Infrequent (stairs in storage rooms; ladders)
Vision — Constant
Hearing — Constant
Qualifications
Strong leadership skills
Ability to work in a fast-paced, demanding environment
Excellent organization skills
Strong written and verbal skills
Must have reliable transportation
Must be willing to work in a team, as well as independently
Sense of urgency and follow through are essential
Prior work experience in a retail environment and prior management experience
Company Benefits
Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
Flexible Spending Account (FSA)
Dependent Care FSA
Generous Vacation Time
Personal Time
6 Paid Holidays
401(k) Plan
Company Contribution to Retirement Savings Plan
Generous employee discount programs
Bellmore Home Center, Inc. d/b/a Costello's Ace Hardware is an Equal opportunity Employer.
#J-18808-Ljbffr
Position Summary: As a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers are receiving high levels of customer service. This position is in preparation for an assistant manager position and will require managing the store independently when scheduled as the manager on duty. The Key Holder position provides leadership for the staff by maintaining the highest level of store standards. In addition to responsibilities as a Sales Associate, the Key Holder position takes an active role in training staff, overseeing store openings and closings, and protecting the store assets by maintaining operational policies and procedures.
Job Functions
Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
Be customer ready whenever you are on the stage/sales floor
Recommend related items when appropriate and execute S.A.L.E.S. process
Maintain awareness of all promotions and advertisements
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Greet every customer you make eye contact with, anywhere in the store
Know the proper way to answer the telephone
Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
Advise store management of any pricing errors
Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys
Ensure all shipments are packed out in its proper home and all overstock is away
Partner with store management to coach all store staff on inventory management best practices as they apply to each person’s job duties
Partner with store management to train visual merchandiser(s) to maintain and update plan-o-grams throughout the store
Review daily, Walk Every Aisle Daily (WEAD), appearance of in-store and window displays and end caps and oversee necessary changes to improve overall presentation
Monitor all store transfers and expedite all outstanding transfers
Responsible for opening and closing the store and securing all store assets
Process damaged and defective goods in a timely and accurate manner
Protect company assets by following all loss prevention procedures; train staff on same
Maintain an open and positive relationship with the store management team
Address all safety concerns immediately
Update store management team about the progress of the store and staff on a regular basis
Be a positive, consistent, and respectful role model; communicate positively regarding store management and company strategies; develop and support a positive attitude toward Costello’s Ace Hardware
Ensure company/store policies and procedures are communicated in a timely manner and adhered to accordingly
Physical Requirements
Essential Physical Ability
Walking — Frequent
Flat surfaces from point to point — Frequent
Standing — Constant
Sitting — None
Stooping — Frequent
Reaching — Frequent to a height of 6 feet
Lifting — Frequent up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
Hand Dexterity — Frequent
Pushing/Pulling — Frequent
Carrying — Frequent up to 50 lbs., up to 10 feet, occasionally more
Climbing — Infrequent (stairs in storage rooms; ladders)
Vision — Constant
Hearing — Constant
Qualifications
Strong leadership skills
Ability to work in a fast-paced, demanding environment
Excellent organization skills
Strong written and verbal skills
Must have reliable transportation
Must be willing to work in a team, as well as independently
Sense of urgency and follow through are essential
Prior work experience in a retail environment and prior management experience
Company Benefits
Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
Flexible Spending Account (FSA)
Dependent Care FSA
Generous Vacation Time
Personal Time
6 Paid Holidays
401(k) Plan
Company Contribution to Retirement Savings Plan
Generous employee discount programs
Bellmore Home Center, Inc. d/b/a Costello's Ace Hardware is an Equal opportunity Employer.
#J-18808-Ljbffr