Free People
FP Movement Key Holder
Location: 1245 Worcester Street, Natick, Massachusetts 01760 United States Role Summary
A Key Holder collaborates with the management team in supervising store operations, leading an engaging environment that inspires customers and the team. Responsibilities include driving sales, building awareness of key metrics, and contributing to the development of others. Role Responsibilities
Act as a brand ambassador and reflect company values, partnering with store leadership to create an engaging experience for FP Movement customers. Create selling initiatives that enhance the customer experience, encouraging lasting relationships through personalized service, product recommendations, and shared interests in wellness and fitness. Share details to promote FP Movement events and drive engagement; support execution of events with fitness and wellness partners. Utilize technology to stay informed about events and special offers online and in store, enhancing the customer experience with an omni perspective. Exercise decision‑making and multitasking, prioritizing service over tasks; manage store environment and customer experience, energizing the pace and positivity of the team. Teach and share product knowledge, brand messaging, and exceptional customer interactions using resources such as the Freeway, #MovingTogether hub, and Instagram. Participate in daily office procedures, execution of operations, and store maintenance; collaborate with key partners to execute shipment processing, restocking, and placement of product while maintaining visual and display standards and ensuring omni‑channel orders are processed timely and accurately. Adhere to safety standards, inventory accuracy, reduction of product loss, and uphold all company policy and procedures to support profitability. Support an inclusive, people‑first philosophy; engage employees at all levels, reinforce follow‑through, and ensure the store team is heard and supported. Stay current and collaborate with leadership to respond to communication; share information with the team and participate in daily meetings and chat ins. Display eagerness to develop new skills while being open and responsive to feedback; enhance the environment through optimism, positivity, and proactive problem‑solving skills. Guide and develop the Stylist team; take responsibility for own development and professional growth while considering role replacement for career progression. Role Qualifications
Passion for FP Movement and/or connection to the local fitness community. Experience as a team player. Ability to work flexible hours to meet store needs including nights, weekends, and holidays. Eagerness to learn and grow within the brand. Perks
URBN offers comprehensive perks & benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more. Pay Range
Starting from USD $17.00 per hour. EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. Wage Transparency
Free People Movement Wage Transparency: To view information related to various state‑specific wage transparency laws, click here. Please also note if a full‑time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.
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Location: 1245 Worcester Street, Natick, Massachusetts 01760 United States Role Summary
A Key Holder collaborates with the management team in supervising store operations, leading an engaging environment that inspires customers and the team. Responsibilities include driving sales, building awareness of key metrics, and contributing to the development of others. Role Responsibilities
Act as a brand ambassador and reflect company values, partnering with store leadership to create an engaging experience for FP Movement customers. Create selling initiatives that enhance the customer experience, encouraging lasting relationships through personalized service, product recommendations, and shared interests in wellness and fitness. Share details to promote FP Movement events and drive engagement; support execution of events with fitness and wellness partners. Utilize technology to stay informed about events and special offers online and in store, enhancing the customer experience with an omni perspective. Exercise decision‑making and multitasking, prioritizing service over tasks; manage store environment and customer experience, energizing the pace and positivity of the team. Teach and share product knowledge, brand messaging, and exceptional customer interactions using resources such as the Freeway, #MovingTogether hub, and Instagram. Participate in daily office procedures, execution of operations, and store maintenance; collaborate with key partners to execute shipment processing, restocking, and placement of product while maintaining visual and display standards and ensuring omni‑channel orders are processed timely and accurately. Adhere to safety standards, inventory accuracy, reduction of product loss, and uphold all company policy and procedures to support profitability. Support an inclusive, people‑first philosophy; engage employees at all levels, reinforce follow‑through, and ensure the store team is heard and supported. Stay current and collaborate with leadership to respond to communication; share information with the team and participate in daily meetings and chat ins. Display eagerness to develop new skills while being open and responsive to feedback; enhance the environment through optimism, positivity, and proactive problem‑solving skills. Guide and develop the Stylist team; take responsibility for own development and professional growth while considering role replacement for career progression. Role Qualifications
Passion for FP Movement and/or connection to the local fitness community. Experience as a team player. Ability to work flexible hours to meet store needs including nights, weekends, and holidays. Eagerness to learn and grow within the brand. Perks
URBN offers comprehensive perks & benefits to employees, including medical, dental, vision, PTO, generous employee discounts, retirement savings, and more. Pay Range
Starting from USD $17.00 per hour. EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. Wage Transparency
Free People Movement Wage Transparency: To view information related to various state‑specific wage transparency laws, click here. Please also note if a full‑time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.
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