Skai
Join to apply for the
Client Success Manager, Paid Search
role at
Skai Overview
Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We are proud of our industry-leading digital marketing software and the people behind it. The SEM Client Success Manager is responsible for overseeing all aspects of client utilization of the Skai Search SEM management platform. The CSM is accountable for clients' satisfaction and ability to leverage Skai Search to drive ROI for SEM initiatives. The ideal candidate will have strong project management, technical credentials, hands-on SEM campaign implementation experience, and a results-oriented, consultative approach to client needs. Responsibilities
Partner with Skai Client Success Directors to actively build relationships with client partners Assist Client Success Directors in driving client retention and identifying business growth opportunities Provide initial and ongoing training to clients to enable them to effectively use the Skai platform Assist clients in basic implementation and usage of Skai products Provide technical support and search marketing best practice and strategy recommendations Communicate regularly with the customer to evaluate satisfaction Understand clients’ business goals, anticipate future needs, and help determine the ideal solution Partner with product development, sales, technical account management and sales engineers to drive platform innovation Collaborate with Local and Social client success teams Be energized by solving problems and finding opportunities to make clients successful Ensure client expectations are exceeded Qualifications
B.A. or B.S. Hands-on SEM campaign implementation and management experience Ability to understand basic SEM analytics Ability to perform detailed client audits to identify client needs or workflow gaps 2+ years experience in client services and/or technical project management Ability to thrive in a fast-paced environment with tight deadlines Ability to elicit client feedback to help direct continuous improvements for the Skai Search platform Phenomenal communication skills and organized project management Experience collaborating with a team both locally and virtually Organized and methodical, with excellent time management skills Skai or other SEM platform experience preferred Ability to travel occasionally Passion and dedication Desire to be the best Ability to work both independently and as part of a team Strong interpersonal communication skills in writing and verbally Proven track-record of problem-solving Results oriented Salary and Benefits
The annual salary range for this position is $85,000-95,000. The actual salary will vary based on experience, skills, abilities, internal equity and market data. This position is eligible for additional quarterly bonus compensation through Skai’s incentive plans, details provided during the recruitment process. Company and Equal Opportunity
Skai, Inc. is an equal opportunity employer. We encourage and seek applications from women, people of color, bilingual and bicultural individuals, as well as members of the LGBTQ+ communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, or other protected status. Also under the San Francisco Fair Chance Ordinance, we encourage and will consider qualified applicants with arrest and conviction records. Applicants with Disabilities:
Reasonable accommodation will be made so qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application. Skai, Inc is an E-Verify employer. Other
Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service, Marketing, and Advertising Industries: Advertising Services, Software Development, and Marketing Services
#J-18808-Ljbffr
Client Success Manager, Paid Search
role at
Skai Overview
Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We are proud of our industry-leading digital marketing software and the people behind it. The SEM Client Success Manager is responsible for overseeing all aspects of client utilization of the Skai Search SEM management platform. The CSM is accountable for clients' satisfaction and ability to leverage Skai Search to drive ROI for SEM initiatives. The ideal candidate will have strong project management, technical credentials, hands-on SEM campaign implementation experience, and a results-oriented, consultative approach to client needs. Responsibilities
Partner with Skai Client Success Directors to actively build relationships with client partners Assist Client Success Directors in driving client retention and identifying business growth opportunities Provide initial and ongoing training to clients to enable them to effectively use the Skai platform Assist clients in basic implementation and usage of Skai products Provide technical support and search marketing best practice and strategy recommendations Communicate regularly with the customer to evaluate satisfaction Understand clients’ business goals, anticipate future needs, and help determine the ideal solution Partner with product development, sales, technical account management and sales engineers to drive platform innovation Collaborate with Local and Social client success teams Be energized by solving problems and finding opportunities to make clients successful Ensure client expectations are exceeded Qualifications
B.A. or B.S. Hands-on SEM campaign implementation and management experience Ability to understand basic SEM analytics Ability to perform detailed client audits to identify client needs or workflow gaps 2+ years experience in client services and/or technical project management Ability to thrive in a fast-paced environment with tight deadlines Ability to elicit client feedback to help direct continuous improvements for the Skai Search platform Phenomenal communication skills and organized project management Experience collaborating with a team both locally and virtually Organized and methodical, with excellent time management skills Skai or other SEM platform experience preferred Ability to travel occasionally Passion and dedication Desire to be the best Ability to work both independently and as part of a team Strong interpersonal communication skills in writing and verbally Proven track-record of problem-solving Results oriented Salary and Benefits
The annual salary range for this position is $85,000-95,000. The actual salary will vary based on experience, skills, abilities, internal equity and market data. This position is eligible for additional quarterly bonus compensation through Skai’s incentive plans, details provided during the recruitment process. Company and Equal Opportunity
Skai, Inc. is an equal opportunity employer. We encourage and seek applications from women, people of color, bilingual and bicultural individuals, as well as members of the LGBTQ+ communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, or other protected status. Also under the San Francisco Fair Chance Ordinance, we encourage and will consider qualified applicants with arrest and conviction records. Applicants with Disabilities:
Reasonable accommodation will be made so qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application. Skai, Inc is an E-Verify employer. Other
Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service, Marketing, and Advertising Industries: Advertising Services, Software Development, and Marketing Services
#J-18808-Ljbffr