Room Attendant

Overview The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room. Location Country Inn & Suites by Radisson, Seattle-Bothell 19333 N Creek Pkwy Bothell, WA 98011 Housekeeping – Room Attendant We are looking for an energetic individual to join our housekeeping team as a Room Attendant. Pay details: Hourly wage of $20.00 Responsibilities Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom Maintains cleaning protocols Empty all trash containers and replace with fresh liners Restock usable items in guest rooms or suites, i.e., soap, towels, amenities, paper items Ensure removal and appropriate disposition of guest room trays, glass and silverware Clean and vacuum exterior entry and hallways Keep linen closets and supply areas clean and organized Ensure guest laundry and dry-cleaning orders are attended to promptly Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs Promptly handles guest complaints or requests and refers to supervisor if unable to handle Ensures that all rooms or suites are secured upon leaving the guest room or suite Guest satisfaction Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses best judgment as to when it is appropriate to act Performs other duties required to provide service brand behavior and genuine hospitality Work expectations Performs other duties as required by management to provide 100% guest satisfaction and genuine hospitality to our guests Requirements Ideal candidate will have a minimum of one year hospitality experience in housekeeping Follows instructions and communicates effectively Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service Can clean multiple room types and meet the daily cleaning quota Willing to work a flexible schedule including weekends and holidays Adheres to the policies and procedures of the hotel Physical Demands Perform repetitive hand and arm movements Ability to lift up to 50 pounds Ability to pull, push up to 100 pounds Must be able to squat, bend, kneel and twist Ability to stand for long periods of time Occasional lifting of up to 50 pounds Other information The hotel business functions seven days a week, 24 hours a day. All associates must be aware that shifts may change and duties may be altered as business dictates. This is a hospitality environment with a hospitable service atmosphere expected at all times. Equal Employment Opportunity statement: We are an equal opportunity employer and may require background checks, drug testing, and E-Verify where applicable. Employment is at will. Note: This description is not intended to be all-inclusive. Management may assign additional duties as needed.

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