Northeast Security Inc.
Emergency Dispatcher - Security Lead officer, $27.35-$28.85
Northeast Security Inc., Boston, Massachusetts, us, 02298
Emergency Dispatcher - Security Lead Officer
Salary: $27.35-$28.85 per hour. Northeast Security is hiring an Emergency Dispatcher and Security Lead Officer. Prior dispatch or command center experience in a fast‑paced environment is required.
Recruiters will call to discuss preference upon applying. 27.35 to start then 90 days moved to 28.85.
Experience Preferred
AVIGILON ALTA (OPENPATH)
C-CURE
LENEL / LENEL 2.0
SIEMENS
OTIS PANORAMA 2.0
CONTINUUM
MILESTONE
Lyft Net / SCHINDLER EMS
ALC WebCtrl
METASYS
STRUCTUWARE
ALTA AWARE
Command Center Officer Responsibilities
Excellent oral and written communications, organizational, and interpersonal skills.
Computer literacy required; work in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.
Oversee camera monitoring and alarm systems of 60+ properties, including fire alarm systems, access control systems, and video surveillance.
Utilize multiple alert systems, ensuring information is correctly actioned, routed, and distributed to necessary parties.
Multitask on multiple computer screens and systems; understand the responsibility and liability of each alarm.
Deescalate irate tenant/customer calls and access requests.
Maintain a neat and professional appearance.
Answer incoming lines and alarms.
Remain calm and work well in a fast‑paced environment.
Communicate with on‑site security personnel and local emergency services.
Write detailed reports on incidents that occurred on the premises daily.
Comply with all requirements/directives within the on‑site operations manual/post orders.
Assume other duties as required by either Client or Northeast Security, Inc.
Command Center Requirements
High School Diploma / GED Equivalent.
Pass ALL pre‑employment background and drug screenings.
Must be at least 18 years of age.
Dependable means of transportation.
Learn and be knowledgeable of all company policies and procedures.
Previous 911 Dispatch experience, or related field/education in a fast‑paced environment is highly sought.
Security Officer Skills
Excellent customer service skills.
Strong attention to detail.
Strong written and verbal communication skills.
Strong professionalism.
Ability to solve conflict/problem solve.
Maintain the highest ethical and professional standards.
Must be able to multi‑task and self‑manage in a dynamic environment.
Maintain effective relationships with all levels of the company and client organizations.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Utilities
Referrals increase your chances of interviewing at Northeast Security Inc. by 2x.
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Recruiters will call to discuss preference upon applying. 27.35 to start then 90 days moved to 28.85.
Experience Preferred
AVIGILON ALTA (OPENPATH)
C-CURE
LENEL / LENEL 2.0
SIEMENS
OTIS PANORAMA 2.0
CONTINUUM
MILESTONE
Lyft Net / SCHINDLER EMS
ALC WebCtrl
METASYS
STRUCTUWARE
ALTA AWARE
Command Center Officer Responsibilities
Excellent oral and written communications, organizational, and interpersonal skills.
Computer literacy required; work in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.
Oversee camera monitoring and alarm systems of 60+ properties, including fire alarm systems, access control systems, and video surveillance.
Utilize multiple alert systems, ensuring information is correctly actioned, routed, and distributed to necessary parties.
Multitask on multiple computer screens and systems; understand the responsibility and liability of each alarm.
Deescalate irate tenant/customer calls and access requests.
Maintain a neat and professional appearance.
Answer incoming lines and alarms.
Remain calm and work well in a fast‑paced environment.
Communicate with on‑site security personnel and local emergency services.
Write detailed reports on incidents that occurred on the premises daily.
Comply with all requirements/directives within the on‑site operations manual/post orders.
Assume other duties as required by either Client or Northeast Security, Inc.
Command Center Requirements
High School Diploma / GED Equivalent.
Pass ALL pre‑employment background and drug screenings.
Must be at least 18 years of age.
Dependable means of transportation.
Learn and be knowledgeable of all company policies and procedures.
Previous 911 Dispatch experience, or related field/education in a fast‑paced environment is highly sought.
Security Officer Skills
Excellent customer service skills.
Strong attention to detail.
Strong written and verbal communication skills.
Strong professionalism.
Ability to solve conflict/problem solve.
Maintain the highest ethical and professional standards.
Must be able to multi‑task and self‑manage in a dynamic environment.
Maintain effective relationships with all levels of the company and client organizations.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Utilities
Referrals increase your chances of interviewing at Northeast Security Inc. by 2x.
#J-18808-Ljbffr