Thinkery
Job Description
Thinkery is where Austin’s children and their families come to enjoy play-based, inquiry-rich, hands-on learning experiences. We believe that innovative, play-based, STEAM (science, technology, engineering, arts, and math) learning experiences are a powerful way for children to develop problem-solving skills, critical thinking, and curiosity about the world around them. The Play & Learning Facilitators are the friendly, energetic faces of Play-based STEAM learning at Thinkery. These guest-facing team members play a key role in bringing Thinkery’s mission to life by delivering engaging, playful, and educational experiences that spark curiosity and a lifelong love of learning. Position Summary This role supports the daily delivery of Play & Learning Team programs, including leading Storytimes, facilitating hands-on maker activities, and activating gallery spaces through pop-up play and STEAM-rich engagement. Requirements Consistently deliver engaging learning experiences for young guests and their caregivers during museum hours and special events based on Thinkery’s Learning Framework. Ensure a high-quality experience during museum operations in the galleries and at front of house, promoting a playful, positive, welcoming environment for families to learn together. Create and maintain a physical environment that is comfortable, safe, and engaging for adults and children. Assist with the preparation, setup, facilitation, and clean-up of play-based STEAM programs, including Storytimes, maker activities, early learner experiences, and gallery activations. Ensure that guests follow Thinkery’s policies and procedures with a focus on empathy, ownership, and logic. Address and resolve guest issues, collaborating with relevant teams to ensure effective solutions to improve customer satisfaction. Model and promote the museum’s core values, emphasizing playfulness and belonging. Advance Thinkery’s dedication to diversity, equity, inclusion, and accessibility initiatives, striving to create inclusive experiences that reach diverse and underserved audiences. Knowledge, Skills & Abilities Engaging facilitator with enthusiasm, energy, and willingness to play. Comfortable speaking and singing in public, capturing the attention of and engaging large groups as well as engaging one-on-one interactions with guests. Interest and ability to work with children and families from a variety of backgrounds, abilities, experiences, and perspectives. Ability to creatively problem-solve and remain calm during challenging situations. Excellent verbal, written, and interpersonal communication skills. Good interpersonal and organizational skills, ability to accept feedback graciously and integrate it, work without constant supervision. Must be hands-on, team-oriented; attentive to detail and overarching goals. Enthusiasm for learning and mastering new skills on an ongoing basis. Accuracy and adaptability are essential. Spanish fluency or knowledge of ASL a plus. Experience & Education High School Diploma or GED required. Strong interest in STEAM education is required. 1+ year experience teaching or facilitating programs for children. Experience working with children ages 0-8 and their caregivers. Tinkering, making, or other STEAM-related experience an asset. Schedule and Availability Staff are expected to work weekends and some holidays. Periodic duties outside of/in excess of regular work week schedule during seasonal high-volume times. Physical Demands Ability to work in and withstand loud/crowded spaces. Observe and react to the needs of guests, staff, volunteers, and community partners. Detect and respond to safety hazards. Stamina and physical endurance to maintain a presence on the museum floor for extended periods of time. Manipulate and lift materials and equipment weighing up to 45 pounds. Bending, lifting, and reaching may be required to access supplies. Repetitive friendly and courteous communication while engaging with visitors and staff. Communicate and exchange accurate information with guests, staff, volunteers, and community partners in a variety of formats. Operate a cash register and computer efficiently and accurately. Work in outdoor environments.
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Thinkery is where Austin’s children and their families come to enjoy play-based, inquiry-rich, hands-on learning experiences. We believe that innovative, play-based, STEAM (science, technology, engineering, arts, and math) learning experiences are a powerful way for children to develop problem-solving skills, critical thinking, and curiosity about the world around them. The Play & Learning Facilitators are the friendly, energetic faces of Play-based STEAM learning at Thinkery. These guest-facing team members play a key role in bringing Thinkery’s mission to life by delivering engaging, playful, and educational experiences that spark curiosity and a lifelong love of learning. Position Summary This role supports the daily delivery of Play & Learning Team programs, including leading Storytimes, facilitating hands-on maker activities, and activating gallery spaces through pop-up play and STEAM-rich engagement. Requirements Consistently deliver engaging learning experiences for young guests and their caregivers during museum hours and special events based on Thinkery’s Learning Framework. Ensure a high-quality experience during museum operations in the galleries and at front of house, promoting a playful, positive, welcoming environment for families to learn together. Create and maintain a physical environment that is comfortable, safe, and engaging for adults and children. Assist with the preparation, setup, facilitation, and clean-up of play-based STEAM programs, including Storytimes, maker activities, early learner experiences, and gallery activations. Ensure that guests follow Thinkery’s policies and procedures with a focus on empathy, ownership, and logic. Address and resolve guest issues, collaborating with relevant teams to ensure effective solutions to improve customer satisfaction. Model and promote the museum’s core values, emphasizing playfulness and belonging. Advance Thinkery’s dedication to diversity, equity, inclusion, and accessibility initiatives, striving to create inclusive experiences that reach diverse and underserved audiences. Knowledge, Skills & Abilities Engaging facilitator with enthusiasm, energy, and willingness to play. Comfortable speaking and singing in public, capturing the attention of and engaging large groups as well as engaging one-on-one interactions with guests. Interest and ability to work with children and families from a variety of backgrounds, abilities, experiences, and perspectives. Ability to creatively problem-solve and remain calm during challenging situations. Excellent verbal, written, and interpersonal communication skills. Good interpersonal and organizational skills, ability to accept feedback graciously and integrate it, work without constant supervision. Must be hands-on, team-oriented; attentive to detail and overarching goals. Enthusiasm for learning and mastering new skills on an ongoing basis. Accuracy and adaptability are essential. Spanish fluency or knowledge of ASL a plus. Experience & Education High School Diploma or GED required. Strong interest in STEAM education is required. 1+ year experience teaching or facilitating programs for children. Experience working with children ages 0-8 and their caregivers. Tinkering, making, or other STEAM-related experience an asset. Schedule and Availability Staff are expected to work weekends and some holidays. Periodic duties outside of/in excess of regular work week schedule during seasonal high-volume times. Physical Demands Ability to work in and withstand loud/crowded spaces. Observe and react to the needs of guests, staff, volunteers, and community partners. Detect and respond to safety hazards. Stamina and physical endurance to maintain a presence on the museum floor for extended periods of time. Manipulate and lift materials and equipment weighing up to 45 pounds. Bending, lifting, and reaching may be required to access supplies. Repetitive friendly and courteous communication while engaging with visitors and staff. Communicate and exchange accurate information with guests, staff, volunteers, and community partners in a variety of formats. Operate a cash register and computer efficiently and accurately. Work in outdoor environments.
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