IHG Hotels & Resorts
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Housekeeping Manager
at
IHG Hotels & Resorts . The Housekeeping Manager will manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures. Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all colleagues are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s). Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction. Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information. Conduct pre-shift meetings/huddles and review all information pertinent to the day’s activities. Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business. Promote teamwork and quality service through daily communication and coordination with other departments. QUALIFICATIONS AND REQUIREMENTS: High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred. Ability to perform the following: Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds, Frequently standing up and moving about the facility, Frequently handling objects and equipment to maintain the facility, Frequently bending, stooping, and kneeling. WE OFFER: A comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. A salary range for this role is $48,000.00 to $51,000.00. IHG is an equal opportunities employer.
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Housekeeping Manager
at
IHG Hotels & Resorts . The Housekeeping Manager will manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures. Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all colleagues are properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s). Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction. Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel. Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information. Conduct pre-shift meetings/huddles and review all information pertinent to the day’s activities. Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business. Promote teamwork and quality service through daily communication and coordination with other departments. QUALIFICATIONS AND REQUIREMENTS: High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred. Ability to perform the following: Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds, Frequently standing up and moving about the facility, Frequently handling objects and equipment to maintain the facility, Frequently bending, stooping, and kneeling. WE OFFER: A comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. A salary range for this role is $48,000.00 to $51,000.00. IHG is an equal opportunities employer.
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