PetSmart
Overview
Join to apply for the
Retail Store Manager
role at
PetSmart PetSmart does Anything for Pets and Everything for You — JOIN OUR TEAM! Retail Store Manager About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love, and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for pets while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within the store. This role provides exemplary leadership by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy. Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary by store characteristics and needs: People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture by engaging with associates and responding to feedback. Accountable for creating and posting the store schedule. Facilitates associate experience and development including reviews, recognition, training, onboarding, mentoring, and succession planning. Delegates and empowers others to succeed; encourages ownership for results. Cascades information and adjusts priorities to meet goals. Maintains alignment with changes in environment; addresses associate complaints and grievances. Recognizes associates driving engagement and ensures on-time reviews. Overall Store Experience
Leads the associate and pet parent experience; ensures pets in care are safe and healthy. Responsible for pet parent experience and outcomes via phone, in person, or online; addresses escalated concerns. Creates a store environment focused on exceptional in-store experiences. Evaluates operations and seeks process improvements. Partners with Store Leadership and local adoption groups for events. Maintains store standards and ensures compliance with policies, procedures, and ethics. Conducts monthly Core and Services Walks to validate execution of policies. Maintains a safe environment for associates, pets, and pet parents. Manages inventory control to ensure appropriate in-stock levels. Communicates business and financial objectives to leaders and associates. Monitors in-store cameras to assess safety and coaching needs; follows up with accountability. Coordinates action for sick or injured pets and transport as needed. Participates in opening and closing procedures to uphold brand promise. Business Management
Delivers corporate strategy and profitability goals through leadership execution. Analyzes and responds to store reporting; creates improvement plans where needed. Drives opportunities to grow the business; holds associates accountable for store P&L, sales, and shrink targets. Manages expenses such as labor and supplies; leverages home office resources for store-related work orders. Creates and posts store schedules and processes payroll within budget. Executes required reporting and paperwork; runs store errands as needed. Qualifications
4-6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Physical Demands and Work Environment
Stand, walk, climb a ladder; use hands to handle, feel, hold, and write. Must have vision abilities including depth perception. Occasionally lift up to 50 pounds; team lifts up to more than 100 pounds. Live animals handling and pet hair are common; moderate noise with potential for higher levels. Reasonable accommodations may be made for disabilities. Do What You Love
Join us to make a meaningful impact every day. PetSmart cherishes diversity and the unique perspectives of our 50,000 associates. We are committed to doing Anything for Pets, and the people who love them. Apply Now! Other
notes: This listing may not indicate current openings. We continually build a network of candidates and may be recruiting now or in the future. Contact your local PetSmart store to check current openings. This position is eligible for benefits as described at https://benefits.petsmart.com/us/. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, disability, or other protected characteristics. Applicants must be over 18 (where required by law).
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Join to apply for the
Retail Store Manager
role at
PetSmart PetSmart does Anything for Pets and Everything for You — JOIN OUR TEAM! Retail Store Manager About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love, and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for pets while enjoying a work experience that celebrates them as their authentic selves. Benefits That Benefit You Paid bi-weekly Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Job Summary
PetSmart’s Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within the store. This role provides exemplary leadership by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service, and ensuring efficient execution of the store’s daily business while upholding the company’s vision, mission, values, and strategy. Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary by store characteristics and needs: People Leadership
Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture by engaging with associates and responding to feedback. Accountable for creating and posting the store schedule. Facilitates associate experience and development including reviews, recognition, training, onboarding, mentoring, and succession planning. Delegates and empowers others to succeed; encourages ownership for results. Cascades information and adjusts priorities to meet goals. Maintains alignment with changes in environment; addresses associate complaints and grievances. Recognizes associates driving engagement and ensures on-time reviews. Overall Store Experience
Leads the associate and pet parent experience; ensures pets in care are safe and healthy. Responsible for pet parent experience and outcomes via phone, in person, or online; addresses escalated concerns. Creates a store environment focused on exceptional in-store experiences. Evaluates operations and seeks process improvements. Partners with Store Leadership and local adoption groups for events. Maintains store standards and ensures compliance with policies, procedures, and ethics. Conducts monthly Core and Services Walks to validate execution of policies. Maintains a safe environment for associates, pets, and pet parents. Manages inventory control to ensure appropriate in-stock levels. Communicates business and financial objectives to leaders and associates. Monitors in-store cameras to assess safety and coaching needs; follows up with accountability. Coordinates action for sick or injured pets and transport as needed. Participates in opening and closing procedures to uphold brand promise. Business Management
Delivers corporate strategy and profitability goals through leadership execution. Analyzes and responds to store reporting; creates improvement plans where needed. Drives opportunities to grow the business; holds associates accountable for store P&L, sales, and shrink targets. Manages expenses such as labor and supplies; leverages home office resources for store-related work orders. Creates and posts store schedules and processes payroll within budget. Executes required reporting and paperwork; runs store errands as needed. Qualifications
4-6 years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Supervisory Responsibility
Typically oversees Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Physical Demands and Work Environment
Stand, walk, climb a ladder; use hands to handle, feel, hold, and write. Must have vision abilities including depth perception. Occasionally lift up to 50 pounds; team lifts up to more than 100 pounds. Live animals handling and pet hair are common; moderate noise with potential for higher levels. Reasonable accommodations may be made for disabilities. Do What You Love
Join us to make a meaningful impact every day. PetSmart cherishes diversity and the unique perspectives of our 50,000 associates. We are committed to doing Anything for Pets, and the people who love them. Apply Now! Other
notes: This listing may not indicate current openings. We continually build a network of candidates and may be recruiting now or in the future. Contact your local PetSmart store to check current openings. This position is eligible for benefits as described at https://benefits.petsmart.com/us/. PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, disability, or other protected characteristics. Applicants must be over 18 (where required by law).
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