GameStop
Full Time Assistant Store Manager (Store 0609)
GameStop, Laurelton, New Jersey, United States
Overview
Full Time Assistant Store Manager (Store 0609) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager in a timely and professional manner. Promote GameStop’s guest benefits, such as new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including company/store policies, inventory control and loss prevention practices, safety best practices, financial protocol, and ethical responsibilities. Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to ensure optimum guest service at all times. Approve payroll, enter paid time off, and verify that store associates are paid for all time worked. Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines; ensure store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices; inspect associates’ packages when closing or at end of shift as appropriate; communicate concerns to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and move products from the stock room to the sales floor; ensure products are represented, organized, and alphabetized. Count, balance, and reconcile daily transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately; maintain sufficient cash and change for sales transactions. Verify shipments for discrepancies/shortages and record discrepancies; conduct inventories and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls promptly; ensure boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; address hazardous situations and report injuries per company guidelines. Maintain store records/files neatly and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures and the Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Achieve objectives in a fast-paced environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet performance expectations including attendance, appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system. Possess basic mathematics and alphabetizing skills. Complete required paperwork properly and follow written or verbal instructions. Execute financial tasks in accordance with company policy. Be able to work a flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Stay reliable, trustworthy, and perform under pressure while maintaining guest interactions. Able to stand and move for extended periods; lift up to 30 lbs and perform physical duties as required. Possess or acquire knowledge of military ranks and insignia (where applicable). Job descriptions are subject to change at any time. GameStop is an equal employment opportunity employer. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Pay
$18.24 - $22.24 Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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Full Time Assistant Store Manager (Store 0609) at GameStop. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager in a timely and professional manner. Promote GameStop’s guest benefits, such as new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations. Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including company/store policies, inventory control and loss prevention practices, safety best practices, financial protocol, and ethical responsibilities. Schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required. Supervise staffing levels to ensure optimum guest service at all times. Approve payroll, enter paid time off, and verify that store associates are paid for all time worked. Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines; ensure store fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention practices; inspect associates’ packages when closing or at end of shift as appropriate; communicate concerns to the Store Manager. Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and move products from the stock room to the sales floor; ensure products are represented, organized, and alphabetized. Count, balance, and reconcile daily transaction totals in the POS system; ensure closeout paperwork and bank deposits are completed accurately; maintain sufficient cash and change for sales transactions. Verify shipments for discrepancies/shortages and record discrepancies; conduct inventories and communicate discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls promptly; ensure boxes are properly labeled and include packing lists. Maintain awareness of associate and guest safety; address hazardous situations and report injuries per company guidelines. Maintain store records/files neatly and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures and the Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Achieve objectives in a fast-paced environment. Work independently and within a team to perform all tasks as assigned and in a timely manner. Meet performance expectations including attendance, appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system. Possess basic mathematics and alphabetizing skills. Complete required paperwork properly and follow written or verbal instructions. Execute financial tasks in accordance with company policy. Be able to work a flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Stay reliable, trustworthy, and perform under pressure while maintaining guest interactions. Able to stand and move for extended periods; lift up to 30 lbs and perform physical duties as required. Possess or acquire knowledge of military ranks and insignia (where applicable). Job descriptions are subject to change at any time. GameStop is an equal employment opportunity employer. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Pay
$18.24 - $22.24 Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
#J-18808-Ljbffr