FedEx Freight
Position Overview
Responsible for handling customer needs, processing freight documentation, and performing administrative and customer service duties in the daily operation of the service center.
Essential Functions
Perform administrative/clerical functions, including file maintenance, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
Verify and complete required documentation and reports.
Provide accurate information and assistance to customers, determining pickup and/or delivery needs, problem resolution, updating systems to meet special handling requirements, selling company services, and providing potential leads to sales.
Enter freight shipment information into the computer system to accurately status shipments, generate freight bills and/or correct freight bills, etc.
Administer freight pickup process as required.
Assist customers via phone, e‑mail, and/or fax in all inquiries, including but not limited to tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
Make freight delivery appointments as required.
Review drivers’ Hours‑of‑Service logs to ensure accuracy, reporting discrepancies to appropriate leadership.
Assist city operations, including checking‑in drivers and processing related documentation, coordinating drop‑off situations, coordinating driver collections, etc.
Communicate with sales, operations and other service centers and/or departments to ensure customers’ needs are achieved and all issues are resolved.
Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers as required.
Comply with all applicable laws/regulations, as well as company policies/procedures.
Perform other duties as required.
Qualifications
High school diploma or GED.
Two years general office experience preferred.
One year customer service experience preferred.
Previous transportation experience preferred.
Strong phone and interpersonal skills.
Ability to count and perform basic math, with or without a calculator.
Strong written and verbal communication skills.
Ability to comprehend the various FedEx service products to assist in determining customers’ needs.
Ability to use general office equipment, e.g., computer, fax machine, copier, scanner, etc.
Typing/data entry skills.
Ten‑key skills preferred.
PC experience with the ability to learn required computer systems/programs.
Demonstrated time management, organizational and multi‑tasking skills.
Ability to handle confidential information.
Ability to follow instructions and complete required training.
Ability to work independently and/or as a team member.
Ability to work in a fast‑paced team environment.
Working Conditions
Office/dock environment.
Fast‑paced; deadline oriented.
Hours may vary due to operational needs.
Pay Transparency Starting Pay Rate $23.81 / hr
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e‑mail ADAAssistance@freight.fedex.com.
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Essential Functions
Perform administrative/clerical functions, including file maintenance, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
Verify and complete required documentation and reports.
Provide accurate information and assistance to customers, determining pickup and/or delivery needs, problem resolution, updating systems to meet special handling requirements, selling company services, and providing potential leads to sales.
Enter freight shipment information into the computer system to accurately status shipments, generate freight bills and/or correct freight bills, etc.
Administer freight pickup process as required.
Assist customers via phone, e‑mail, and/or fax in all inquiries, including but not limited to tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
Make freight delivery appointments as required.
Review drivers’ Hours‑of‑Service logs to ensure accuracy, reporting discrepancies to appropriate leadership.
Assist city operations, including checking‑in drivers and processing related documentation, coordinating drop‑off situations, coordinating driver collections, etc.
Communicate with sales, operations and other service centers and/or departments to ensure customers’ needs are achieved and all issues are resolved.
Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers as required.
Comply with all applicable laws/regulations, as well as company policies/procedures.
Perform other duties as required.
Qualifications
High school diploma or GED.
Two years general office experience preferred.
One year customer service experience preferred.
Previous transportation experience preferred.
Strong phone and interpersonal skills.
Ability to count and perform basic math, with or without a calculator.
Strong written and verbal communication skills.
Ability to comprehend the various FedEx service products to assist in determining customers’ needs.
Ability to use general office equipment, e.g., computer, fax machine, copier, scanner, etc.
Typing/data entry skills.
Ten‑key skills preferred.
PC experience with the ability to learn required computer systems/programs.
Demonstrated time management, organizational and multi‑tasking skills.
Ability to handle confidential information.
Ability to follow instructions and complete required training.
Ability to work independently and/or as a team member.
Ability to work in a fast‑paced team environment.
Working Conditions
Office/dock environment.
Fast‑paced; deadline oriented.
Hours may vary due to operational needs.
Pay Transparency Starting Pay Rate $23.81 / hr
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e‑mail ADAAssistance@freight.fedex.com.
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
#J-18808-Ljbffr