Tower Federal Credit Union
Branch Member Service Representative I/II
Tower Federal Credit Union, Fort George Meade, Maryland, United States
Branch Member Service Representative I/II
Join to apply for the Branch Member Service Representative I/II role at Tower Federal Credit Union.
$1000 Signing Bonus effective 1/20/2024
Hiring Range - $22.24 /hr - $27.80 /hr
Summary The Branch Member Service Representative provides a valuable link between members and the credit union. The incumbent professionally represents the credit union to members and delivers high level service through identifying relationship opportunities; matching appropriate products and services to meet member needs and migrating members to alternative banking solutions. The incumbent processes all member requests through various systems and performs teller functions on a regular basis.
Responsibilities
Serves as the primary contact for all potential, new and existing members and services all share and loan requests.
Interviews, evaluates and underwrites consumer loan applications within loan authority, evaluates collateral and follows funding procedures.
Performs monetary transactions and account maintenance updates including check orders, account distributions, stop payments, ATM/Debit card requests and address changes.
Resolves product or service problems by clarifying the member concern and selecting the best solution.
Delivers high level loan and account service to potential, new and existing members; assesses financial needs; identifies relationship opportunities and matches products and services to meet member financial needs.
Performs administrative duties to support outstanding level of member service, ensuring compliance with all Tower policies and procedures and regulations.
Participates in credit union compliance and product knowledge training and applies knowledge to all relevant job duties.
Obtains and maintains active commission as a Notary Public in the State of Maryland and performs notarial acts for members.
Performs related duties as assigned.
Qualifications
High school diploma or equivalency.
One year of experience providing direct customer/member service preferably in a business office setting.
Sufficient interpersonal skills to positively represent the Credit Union during member interaction.
Ability to effectively operate PC (using a Windows Operating system) and other office equipment.
Working Conditions
Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment.
Ability to lift coin bags up to 50 pounds with or without assistance.
Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.
This position description is not necessarily all inclusive in terms of work detail.
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$1000 Signing Bonus effective 1/20/2024
Hiring Range - $22.24 /hr - $27.80 /hr
Summary The Branch Member Service Representative provides a valuable link between members and the credit union. The incumbent professionally represents the credit union to members and delivers high level service through identifying relationship opportunities; matching appropriate products and services to meet member needs and migrating members to alternative banking solutions. The incumbent processes all member requests through various systems and performs teller functions on a regular basis.
Responsibilities
Serves as the primary contact for all potential, new and existing members and services all share and loan requests.
Interviews, evaluates and underwrites consumer loan applications within loan authority, evaluates collateral and follows funding procedures.
Performs monetary transactions and account maintenance updates including check orders, account distributions, stop payments, ATM/Debit card requests and address changes.
Resolves product or service problems by clarifying the member concern and selecting the best solution.
Delivers high level loan and account service to potential, new and existing members; assesses financial needs; identifies relationship opportunities and matches products and services to meet member financial needs.
Performs administrative duties to support outstanding level of member service, ensuring compliance with all Tower policies and procedures and regulations.
Participates in credit union compliance and product knowledge training and applies knowledge to all relevant job duties.
Obtains and maintains active commission as a Notary Public in the State of Maryland and performs notarial acts for members.
Performs related duties as assigned.
Qualifications
High school diploma or equivalency.
One year of experience providing direct customer/member service preferably in a business office setting.
Sufficient interpersonal skills to positively represent the Credit Union during member interaction.
Ability to effectively operate PC (using a Windows Operating system) and other office equipment.
Working Conditions
Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment.
Ability to lift coin bags up to 50 pounds with or without assistance.
Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.
This position description is not necessarily all inclusive in terms of work detail.
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