Arrowhead Programs
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.The Express Account Specialist is responsible for the management of day-to-day Express business customer service inquiries, both via phone and email. This individual will respond to all Express inquiries with a high-level of professional customer service excellence and within the prescribed response times. This individual operates at a low to moderate level of supervision by the VP/Express Team Leader.**How You Will Contribute:*** Work with VP/Express Team Leader and insurance carriers regarding policies, coverages, and acceptability guidelines, with a goal of increasing revenue while safeguarding underwriting profitability.* Learning daily tasks such as certificate issuance and endorsement processing to assist in the overall department workload.* Learn and maintain familiarity with all aspects of the Express online system, including web sales, policy delivery, payments and broker tracking.* Provide, with a positive attitude, a high level of support to brokers and individual customers.* Learn and maintain familiarity with all Express programs, policies, coverages, and acceptability guidelines. This individual serves as a resource to answer policy and coverage questions from brokers and individual customers.* Success is measured by the strict adherence to company standards and by the degree of service provided to American Specialty's clients and qualified brokers.* Review and become familiar with the daily bound report. Identifying acceptable risks and exposures to determine applicants are eligible.* Follow-up on and help/sell to prospects and agents who obtain quotes through Express.* Any other job-related duties as may be assigned by the VP/Express Team Leader.**Licensure and Certification:*** Indiana Property & Casualty license is required.**Skills and Experience to be Successful:*** Minimum of two years of property/casualty insurance experience is necessary.* Education requirement: College degree preferred. High school diploma or equivalent is required.* Professional insurance designation is a plus.* Must be willing to grow and develop expertise, and also insurance and systems knowledge, to highest level possible* Keen problem-solving skills in adapting strategic underwriting direction to specific underwriting issues and business opportunities decisively.* Ability to develop and maintain productive insurer relationships**Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.***The Power To Be Yourself** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.**American Specialty** is seeking an **Express Account Specialist** to join our growing team!At Arrowhead Programs, growth starts with our people — shaped by an inclusive culture, sparked by innovation and driven by a shared goal to make an impact.Here, you’ll find a collective of independently driven program administrators and managing general underwriters, united by a commitment to delivering one of the most diverse portfolios of niche insurance solutions in the industry. It takes a range of strengths and perspectives to create specialized solutions — and at Arrowhead Programs, every role plays a part in our success.Whether you’re just starting out or taking the next step in your career, this is a place where your work drives progress. If you’re looking for a company that values curiosity, creativity and collaboration, you’ll find your next chapter here.**Own your future. Help shape ours.**
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