T-Mobile
Mobile Associate - Retail Sales, Bilingual
T-Mobile, Arcadia, California, United States, 91006
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Responsibilities
Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: helping customers pick up right where they left off in their shopping journey (online, through Customer Care, or in-store); exploring individual needs and providing hands-on demonstrations of the latest technology in-store; side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices; approaching service and sales needs with composure, integrity and compassion. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: how our coverage stacks up in the customer’s neighborhood, why T-Mobile plans and services let customers live unlimited, feel the love, stay connected and go further; completes training on the in-store experience, new skills and processes, knowledge of systems and reference resources; makes the most of time on shift by learning about innovations in wireless and technology. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service, to collectively own the customer experience and resolve issues, identify and hand off small business leads, and support team initiatives to create an inclusive environment. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment preferred Knowledge, Skills and Abilities
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required) Competitive drive and proven ability to succeed in a fast-paced sales environment (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues Effective at balancing customer needs and performance goals (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (varies based on performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits
Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (approx. 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually), paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D, voluntary life and disability insurance, voluntary long-term care insurance, mobile service and home internet discounts, pet insurance, and commuter/transit programs. To learn about T-Mobile’s benefits, visit the benefits page. Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. If accommodation is needed during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is not for submitting applications or inquiries about positions.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Responsibilities
Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by: helping customers pick up right where they left off in their shopping journey (online, through Customer Care, or in-store); exploring individual needs and providing hands-on demonstrations of the latest technology in-store; side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and IoT devices; approaching service and sales needs with composure, integrity and compassion. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate: how our coverage stacks up in the customer’s neighborhood, why T-Mobile plans and services let customers live unlimited, feel the love, stay connected and go further; completes training on the in-store experience, new skills and processes, knowledge of systems and reference resources; makes the most of time on shift by learning about innovations in wireless and technology. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service, to collectively own the customer experience and resolve issues, identify and hand off small business leads, and support team initiatives to create an inclusive environment. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment preferred Knowledge, Skills and Abilities
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required) Competitive drive and proven ability to succeed in a fast-paced sales environment (Required) Willingness to work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues Effective at balancing customer needs and performance goals (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required (Yes/No): No DOT Regulated
DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation
Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (varies based on performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits
Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (approx. 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually), paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D, voluntary life and disability insurance, voluntary long-term care insurance, mobile service and home internet discounts, pet insurance, and commuter/transit programs. To learn about T-Mobile’s benefits, visit the benefits page. Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. If accommodation is needed during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is not for submitting applications or inquiries about positions.
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