Inside Sales Representative - ENTEC

Purpose The purpose of Inside Sales (IS) Representative is to partner with the Regional Commercial Director (RCD) in efforts to grow our customer base. The Inside Sales rep will be responsible for calling targeted customers, organizing, and analyzing data, coordinating with marketing lead generation efforts and qualifying prospective customers into buying accounts as assigned by the RCD. The Inside Sales representative will pursue prospective accounts through various communication efforts using multiple digital platforms like CRM, Marketing Cloud and others, from our Orlando Headquarters location. Efforts will be aimed at fact collection, appointment setting, qualifying, and closing sales opportunities. The objective of the role is to expand the reach of the Entec sales force by initiating contact with prospective customers and selling them our Plastics Portfolio. They will also work to maintain or grow the volumes at existing Customers as assigned by the RCD. Areas of Responsibility / Tasks Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below . General Travel to an approved location may be necessary and determined by the RCD Establish a solid understanding of Business Systems that support the Commercial Teams and become proficient in how to navigate and use them. Establish a solid understanding of Business Processes for Commercial Operations Inside Sales Follow Lead Management Process for all Entec generated Leads (incoming calls, web and other). Accurately enter, update, and maintain key information related to assigned Accounts (Contacts, Leads, Opportunities and Competitive Information) in the CRM Dynamics 365 system when automation isn’t available. Participate in continuous learning in areas related to Inside Sales skills building, product knowledge, marketing initiatives and business process to present our customers with a solid value proposition. Provide each Customer with excellent service representing the Entec brand. Drive increased Customer Engagement through effective questions, conversations and ongoing relationship management using multiple digital platforms. Maintain detailed activities outlining Customer Engagement efforts in Dynamics 365 CRM that aligns with our Inside Sales Strategies. Build a healthy Sales Pipeline of qualified prospects and existing Accounts as assigned. Collaborate with Commercial Management Teams and provide the business with necessary updated related to assigned Accounts and Opportunities Follow Opportunity Management Process Sell to Customers based upon Entec standards as related to Price Management, Margin and Sales strategies as defined by the business Maintain updated pricing in the form of price Quotes in CRM Collaborate with the assigned Customer Account Representative for Order Management Provide periodic intel on data collected on Prospect and Existing Accounts to the management team and the RCDs Meet/Exceed goals set forth by management regarding Customer Engagement efforts, Prospect Account Conversion Rates, and KPIs on assigned Accounts Facilitate document collection for new customer requests (signed credit applications, tax-exempt docs etc.) and submit to appropriate department for reviewing and processing Provide service and support coverage for team members as needed Assist with the handoff training and transition of assignments as needed All other duties as assigned Supervisory Responsibilities Not Applicable Competencies; Knowledge, Skills, Abilities (KSA) To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture. Knowledge of business processes from operational departments and commercial parts of the business Knowledge of legacy systems (functions and capabilities available to users) Understanding of departmental expectations for systems being implemented Knowledge of business structure Demonstrates strong ability to follow current processes and can apply knowledge to assist with process improvement Extreme attention to detail and ability to maintain data quality and integrity Strong ability to analyze and report on data Ability to work efficiently to successfully complete tasks and projects under set deadlines Able to work independently, as well as in a team environment Ability to maintain sensitive information Superior organizing/documentation skills Minimum Qualifications/ Education / Experience / Certifications Education: Minimum of 5 years of relevant work experience preferred Sales knowledge preferred Equivalent experience considered in lieu of degree Experience: Minimum of 5 years of relevant work experience preferred Working knowledge of M365 Office Suite, Customer Management and Reporting tools End-user knowledge of our ERP System Relevant Industry experience – preferred Licenses / Certifications: Valid driver’s license – required Language: Proficiency in English required Bi-Lingual – Spanish or Portuguese is a plus Work Environment / Conditions The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office. This position is a hybrid in-office and/or work-from-home role Physical Requirements / Demands The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role . While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis. Push, pull, and lift to 40lbs on a weekly basis. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time. Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling). NOTICE TO APPLICANTS : Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications. #J-18808-Ljbffr