Highgate Hotels, LP
Overview
The Sales/Catering Coordinator is a role within Highgate Hotels supporting clerical, administrative and marketing material duties to assist the smooth operation of Sales/Catering. The position is part of The Westin Arlington Gateway property, located in Arlington, VA. Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate maintains offices in multiple cities and partners with top ownership groups and major hotel brands. The Westin Arlington Gateway hotel features 338 guestrooms and is situated near Ballston Metro Station. Location
The Westin Arlington Gateway is two blocks from the Ballston Metro Station, offering convenient access to Washington, D.C. See monuments and museums, Georgetown, golf areas, and nearby local attractions. The property includes 338 guestrooms (including 14 suites) with modern amenities. Responsibilities
Answer telephone and email messages. Respond accordingly. Open and distribute mail. Maintain and stay abreast of the latest computer programs/innovations (as applicable). Filing of all pertinent correspondence in a timely manner. Type all correspondence pertaining to department. Maintain adequate inventory of office supplies. Responsible for the smooth operation of the office. Type and distribute meeting minutes. Maintain trace file as needed. Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only). Assist with daily operations of the Business Center as needed. Assist in copying/faxing/mailing. Greet guests/clients/employees when necessary. Attend meetings/training as required by management. Qualifications
High School diploma or equivalent required and/or experience in a hotel or a related field preferred. At least 3 to 5 years of progressive experience in a hotel or related field preferred. College course work in related field helpful. Computer knowledge/skills required. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in a courteous and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling. Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
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The Sales/Catering Coordinator is a role within Highgate Hotels supporting clerical, administrative and marketing material duties to assist the smooth operation of Sales/Catering. The position is part of The Westin Arlington Gateway property, located in Arlington, VA. Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate maintains offices in multiple cities and partners with top ownership groups and major hotel brands. The Westin Arlington Gateway hotel features 338 guestrooms and is situated near Ballston Metro Station. Location
The Westin Arlington Gateway is two blocks from the Ballston Metro Station, offering convenient access to Washington, D.C. See monuments and museums, Georgetown, golf areas, and nearby local attractions. The property includes 338 guestrooms (including 14 suites) with modern amenities. Responsibilities
Answer telephone and email messages. Respond accordingly. Open and distribute mail. Maintain and stay abreast of the latest computer programs/innovations (as applicable). Filing of all pertinent correspondence in a timely manner. Type all correspondence pertaining to department. Maintain adequate inventory of office supplies. Responsible for the smooth operation of the office. Type and distribute meeting minutes. Maintain trace file as needed. Prepare Banquet Event Orders (BEOS) as per client needs (Catering Only). Assist with daily operations of the Business Center as needed. Assist in copying/faxing/mailing. Greet guests/clients/employees when necessary. Attend meetings/training as required by management. Qualifications
High School diploma or equivalent required and/or experience in a hotel or a related field preferred. At least 3 to 5 years of progressive experience in a hotel or related field preferred. College course work in related field helpful. Computer knowledge/skills required. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all levels of employees and guests in a courteous and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling. Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.
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