The Auto Club Group
Michigan Homeowners Claim Rep II - Meemic
The Auto Club Group, Kalamazoo, Michigan, United States, 49006
Michigan Homeowners Claim Rep II - Meemic
Join AAA The Auto Club Group. The Auto Club Group is seeking a Homeowner Claim Representative II who can work under normal supervision with intermediate approval authority to handle moderately complex claims within Claim Handling Standards in the field or inside units, resolve coverage questions, take statements, and establish clear evaluation and resolution plans for claims.
In this position, you will have the opportunity to:
Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim, and initiate documentation in the claim handling system.
Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss.
Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler.
Complete an investigation of the facts regarding the claim to determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
Evaluate the financial value of the loss and approve payments for the appropriate parties accordingly.
Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
Utilize strong negotiating skills.
Employees assigned to the Homeowner/CAT claim unit will handle claims generally valued between $5,000 and $25,000 (inside desk) and up to $100,000 (field). They investigate claims requiring coverage analysis. When handling claims in the field, they prepare damage estimates using claims software and review estimates for accuracy. They may monitor contractor repair status and update.
Work Environment
— This position is currently able to work remotely from a home office location for day-to-day operations unless travel for meetings or team-building activities is specified by leadership. This is subject to change based on amendments to the ACG Flex Work policy.
With our brand and mentoring, this role can lead to a rewarding career at our growing organization.
Benefits
Salary: $64,000 to $72,000 annually with annual bonus potential based on performance.
401K Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Required Qualifications
(minimum requirements)
Education:
Complete ACG Claim Representative Training Program or equivalent knowledge/experience in property adjusting
In states where an Adjuster’s license is required, eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as required
A valid driver’s license is required if the role involves in-person inspections or frequent in-person meetings
Experience:
One year of experience or equivalent training in: negotiating claim settlements, securing and evaluating evidence, preparing manual/electronic estimates, subrogation claims, resolving coverage questions, taking statements, and establishing evaluation and resolution plans
Knowledge and Skills:
Advance knowledge of Essential Insurance Act (Michigan), Fair Trade Practices Act related to claims, subrogation procedures/processes, intercompany arbitration
Knowledge of building construction and repair techniques
Ability to handle claims to the line Claim Handling Standards and follow ACG policies
Proficiency with basic PC software and claim systems; ability to perform basic file reviews and investigations
Strong verbal and written communication, customer service, problem-solving, prioritization, and time management skills
Ability to work outside normal business hours as needed
Preferred Qualifications:
Associate degree in Business Administration, Insurance or related field
Xactimate software experience or equivalent
Home/property claims adjuster experience; call center or high-volume service experience may be preferred
Excellent communication skills; one year or more in insurance/claims roles; full claims cycle experience preferred
#LI_LC1
Who We Are Become a part of something bigger. The Auto Club Group provides membership, travel, insurance, and financial services to millions of members across multiple brands and states. AAA supports a culture of inclusion and diversity.
To learn more about AAA The Auto Club Group visit www.aaa.com
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. Reasonable accommodations will be made for otherwise qualified applicants, as needed.
The Auto Club Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job. Employment is contingent on a background and drug screen.
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In this position, you will have the opportunity to:
Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim, and initiate documentation in the claim handling system.
Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss.
Ensure all possible policyholder benefits are identified, create additional sub-claims if needed or refer complex claims to management or the appropriate claim handler.
Complete an investigation of the facts regarding the claim to determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
Evaluate the financial value of the loss and approve payments for the appropriate parties accordingly.
Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
Utilize strong negotiating skills.
Employees assigned to the Homeowner/CAT claim unit will handle claims generally valued between $5,000 and $25,000 (inside desk) and up to $100,000 (field). They investigate claims requiring coverage analysis. When handling claims in the field, they prepare damage estimates using claims software and review estimates for accuracy. They may monitor contractor repair status and update.
Work Environment
— This position is currently able to work remotely from a home office location for day-to-day operations unless travel for meetings or team-building activities is specified by leadership. This is subject to change based on amendments to the ACG Flex Work policy.
With our brand and mentoring, this role can lead to a rewarding career at our growing organization.
Benefits
Salary: $64,000 to $72,000 annually with annual bonus potential based on performance.
401K Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Required Qualifications
(minimum requirements)
Education:
Complete ACG Claim Representative Training Program or equivalent knowledge/experience in property adjusting
In states where an Adjuster’s license is required, eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as required
A valid driver’s license is required if the role involves in-person inspections or frequent in-person meetings
Experience:
One year of experience or equivalent training in: negotiating claim settlements, securing and evaluating evidence, preparing manual/electronic estimates, subrogation claims, resolving coverage questions, taking statements, and establishing evaluation and resolution plans
Knowledge and Skills:
Advance knowledge of Essential Insurance Act (Michigan), Fair Trade Practices Act related to claims, subrogation procedures/processes, intercompany arbitration
Knowledge of building construction and repair techniques
Ability to handle claims to the line Claim Handling Standards and follow ACG policies
Proficiency with basic PC software and claim systems; ability to perform basic file reviews and investigations
Strong verbal and written communication, customer service, problem-solving, prioritization, and time management skills
Ability to work outside normal business hours as needed
Preferred Qualifications:
Associate degree in Business Administration, Insurance or related field
Xactimate software experience or equivalent
Home/property claims adjuster experience; call center or high-volume service experience may be preferred
Excellent communication skills; one year or more in insurance/claims roles; full claims cycle experience preferred
#LI_LC1
Who We Are Become a part of something bigger. The Auto Club Group provides membership, travel, insurance, and financial services to millions of members across multiple brands and states. AAA supports a culture of inclusion and diversity.
To learn more about AAA The Auto Club Group visit www.aaa.com
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. Reasonable accommodations will be made for otherwise qualified applicants, as needed.
The Auto Club Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job. Employment is contingent on a background and drug screen.
#J-18808-Ljbffr