Flow Control Group
Inside Sales Representative
Flow Control Group, Charlotte, North Carolina, United States, 28245
Overview
Qualitrol is a global automation parts reseller and repair facility acquired by CIMTEC Automation for its repair division. Qualitrol International serves customers worldwide with expert technicians in robotic, HMI, and drive repairs and provides strong customer and sales support. Qualitrol operates as a vital subsidiary within Flow Control Group (FCG), a holdings company focused on flow control, fluid handling, process, industrial automation, and life sciences with locations across North America. FCG connects over 3,000 suppliers and 15,000 customers, with close to 1,700 employees and more than 90 brand companies. Responsibilities
Generate sales of all company products and services to customers contacting the company by phone, email, or chat services. Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company’s services. Prepare and generate customer quotes, and efficiently enter product orders into the system. Prepare and generate customer service quotes, and efficiently enter product orders into the system as well as sending out Return Authorization forms. Develop and maintain strong and lasting customer relationships through regular follow-up via phone and email. Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery. Actively participate in regularly scheduled company and team meetings. Be adaptable and willing to take on other responsibilities as assigned by the management team. Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails. Qualify potential opportunities and route them to the appropriate sales executives for further development and closure. Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success. Utilize, update and maintain company SalesForce and P21 systems. Qualifications
Proven experience in inside sales, customer support, or a related field. Exceptional communication skills, both verbal and written. Strong ability to build and nurture customer relationships. Goal-oriented, with a track record of meeting or exceeding sales targets. Proficient in using CRM software and other sales-related tools. Highly organized, detail-oriented, and able to manage multiple tasks effectively. Self-motivated, proactive, and a team player. Ability to adapt to a fast-paced and dynamic work environment. Excellent problem-solving skills and a customer-centric mindset. About the Company
QC Qualitrol operates as a vital subsidiary within Flow Control Group (FCG), a leading solutions provider for flow control, automation, and life sciences with extensive North American coverage. This placement emphasizes role within a larger organization supporting mission-critical components and diverse end markets. Benefits & Career Growth
Why Build a Career with Us? Everyone’s an Owner of the Company:
Flow Control Group offers an employee ownership program extended to every employee within our portfolio companies. Competitive Benefits:
Medical, Dental and Vision insurance, 401(k) matching, paid time off and holidays, parental leave, and other plans. Training:
FCG University with over 80,000 courses available to all employees. Career Growth Opportunities:
Growth and advancement through a network of over 100 brands, with custom training programs and mentorship. Equal Opportunity Employer
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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Qualitrol is a global automation parts reseller and repair facility acquired by CIMTEC Automation for its repair division. Qualitrol International serves customers worldwide with expert technicians in robotic, HMI, and drive repairs and provides strong customer and sales support. Qualitrol operates as a vital subsidiary within Flow Control Group (FCG), a holdings company focused on flow control, fluid handling, process, industrial automation, and life sciences with locations across North America. FCG connects over 3,000 suppliers and 15,000 customers, with close to 1,700 employees and more than 90 brand companies. Responsibilities
Generate sales of all company products and services to customers contacting the company by phone, email, or chat services. Provide exceptional phone support for customer inquiries, including offering pricing, product availability, order status, and comprehensive information about the company’s services. Prepare and generate customer quotes, and efficiently enter product orders into the system. Prepare and generate customer service quotes, and efficiently enter product orders into the system as well as sending out Return Authorization forms. Develop and maintain strong and lasting customer relationships through regular follow-up via phone and email. Collaborate closely with the customer support and order fulfillment teams to ensure seamless service delivery. Actively participate in regularly scheduled company and team meetings. Be adaptable and willing to take on other responsibilities as assigned by the management team. Source new sales opportunities by effectively following up on inbound leads and initiating outbound cold calls and emails. Qualify potential opportunities and route them to the appropriate sales executives for further development and closure. Work diligently to meet and exceed quarterly sales quotas, ultimately contributing to the company's growth and success. Utilize, update and maintain company SalesForce and P21 systems. Qualifications
Proven experience in inside sales, customer support, or a related field. Exceptional communication skills, both verbal and written. Strong ability to build and nurture customer relationships. Goal-oriented, with a track record of meeting or exceeding sales targets. Proficient in using CRM software and other sales-related tools. Highly organized, detail-oriented, and able to manage multiple tasks effectively. Self-motivated, proactive, and a team player. Ability to adapt to a fast-paced and dynamic work environment. Excellent problem-solving skills and a customer-centric mindset. About the Company
QC Qualitrol operates as a vital subsidiary within Flow Control Group (FCG), a leading solutions provider for flow control, automation, and life sciences with extensive North American coverage. This placement emphasizes role within a larger organization supporting mission-critical components and diverse end markets. Benefits & Career Growth
Why Build a Career with Us? Everyone’s an Owner of the Company:
Flow Control Group offers an employee ownership program extended to every employee within our portfolio companies. Competitive Benefits:
Medical, Dental and Vision insurance, 401(k) matching, paid time off and holidays, parental leave, and other plans. Training:
FCG University with over 80,000 courses available to all employees. Career Growth Opportunities:
Growth and advancement through a network of over 100 brands, with custom training programs and mentorship. Equal Opportunity Employer
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.
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