Skydio
About The Role
As a Skydio products ambassador, you will work in a small team of high-performing individuals who provide UAS system and Cloud operational best practices, deep feature diagnostics to Skydio commercial, state & local government and educational customers in Alaska. You’ll combine your UAS experience with hands-on Skydio product knowledge to provide best-in-class onsite and remote technical and logistics support, help keep Skydio customers' pilots flying, and keep our engineering and marketing teams plugged into the customer experience. You’ll work both remotely and at customer sites across the state with Skydio hardware and software products performing device firmware troubleshooting, mission usage/configuration optimization, and 1st/3rd party cloud network optimization and/or issue diagnostics. Utilizing log analysis tools, customer incident tickets and internal documentation, you will use your technical troubleshooting skills to determine root causes of flight and skill issues (e.g., media streaming, 3D scan), provide mitigation recommendations, and collaborate with product teams to drive product enhancements. By taking ownership of customer relationships in the field, you will be a trusted partner and liaison between Skydio Program Management, Product, Support and Engineering teams. Location:
Preference to Anchorage or Juneau Alaska, will consider well-qualified candidates in the Northwest with access to major airports Working hours:
Weekday business hours, with occasional weekend and extended hours for emergency response. How You\'ll Make An Impact Act as the product specialist liaison between Skydio and our Alaska customers by proactively responding to advanced technical support questions. Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements. Develop field support processes that define and accelerate our escalation and debugging workflows. Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques. Provide on-site training to customers in maintenance and operation techniques relevant to the UAS aircraft and docks. Proactively participate with internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience. Troubleshoot UAS Command and Control (C2) and Cloud networking issues using knowledge of Internet protocols, cellular modems and wireless radios to help customers maximize the value of their UAS fleet. Stay current with network product and industry trends, aligning with product, engineering and business partners on network strategy and best practices for Skydio Docks and Remote Flight Operations. What Makes You a Good Fit At least 3 years of civilian or military UAS operations and flight experience. Experience in operational, technical, or customer-facing success or field support roles. Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis. Assertive self-starter with great interpersonal and written communication skills. Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. Experience working with Salesforce service cloud, Jira bug tracking, Netsuite is a plus. Experience with scripting languages such as Bash, PHP, Python a plus. Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated expertise in troubleshooting and optimizing network-connected devices streaming content over WiFi mesh and carrier mobile network. Demonstrated experience in solving complex problems related to APIs, webhooks and third-party integrations. Hands-on experience with a variety of Network diagnostic tools. Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner. Be able to work at different sites locally, and to travel regionally up to 30% of the time or as needed. Compensation At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $96,000 - $126,000. We also offer group health insurance, paid vacation time, sick leave, holiday pay and a 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria. Compensation for certain positions may vary based on the position’s location. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
#J-18808-Ljbffr
As a Skydio products ambassador, you will work in a small team of high-performing individuals who provide UAS system and Cloud operational best practices, deep feature diagnostics to Skydio commercial, state & local government and educational customers in Alaska. You’ll combine your UAS experience with hands-on Skydio product knowledge to provide best-in-class onsite and remote technical and logistics support, help keep Skydio customers' pilots flying, and keep our engineering and marketing teams plugged into the customer experience. You’ll work both remotely and at customer sites across the state with Skydio hardware and software products performing device firmware troubleshooting, mission usage/configuration optimization, and 1st/3rd party cloud network optimization and/or issue diagnostics. Utilizing log analysis tools, customer incident tickets and internal documentation, you will use your technical troubleshooting skills to determine root causes of flight and skill issues (e.g., media streaming, 3D scan), provide mitigation recommendations, and collaborate with product teams to drive product enhancements. By taking ownership of customer relationships in the field, you will be a trusted partner and liaison between Skydio Program Management, Product, Support and Engineering teams. Location:
Preference to Anchorage or Juneau Alaska, will consider well-qualified candidates in the Northwest with access to major airports Working hours:
Weekday business hours, with occasional weekend and extended hours for emergency response. How You\'ll Make An Impact Act as the product specialist liaison between Skydio and our Alaska customers by proactively responding to advanced technical support questions. Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements. Develop field support processes that define and accelerate our escalation and debugging workflows. Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques. Provide on-site training to customers in maintenance and operation techniques relevant to the UAS aircraft and docks. Proactively participate with internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience. Troubleshoot UAS Command and Control (C2) and Cloud networking issues using knowledge of Internet protocols, cellular modems and wireless radios to help customers maximize the value of their UAS fleet. Stay current with network product and industry trends, aligning with product, engineering and business partners on network strategy and best practices for Skydio Docks and Remote Flight Operations. What Makes You a Good Fit At least 3 years of civilian or military UAS operations and flight experience. Experience in operational, technical, or customer-facing success or field support roles. Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis. Assertive self-starter with great interpersonal and written communication skills. Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows. A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. Experience working with Salesforce service cloud, Jira bug tracking, Netsuite is a plus. Experience with scripting languages such as Bash, PHP, Python a plus. Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated expertise in troubleshooting and optimizing network-connected devices streaming content over WiFi mesh and carrier mobile network. Demonstrated experience in solving complex problems related to APIs, webhooks and third-party integrations. Hands-on experience with a variety of Network diagnostic tools. Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner. Be able to work at different sites locally, and to travel regionally up to 30% of the time or as needed. Compensation At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $96,000 - $126,000. We also offer group health insurance, paid vacation time, sick leave, holiday pay and a 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria. Compensation for certain positions may vary based on the position’s location. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws. For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/
#J-18808-Ljbffr