Mall of America
Guest Service Representative - Part Time
Mall of America, Minneapolis, Minnesota, United States, 55400
Guest Service Representative - Part Time
1 week ago Be among the first 25 applicants
This range is provided by Mall of America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $15.50/hr - $15.50/hr
Overview PURPOSE: To act as an ambassador of Mall of America and provide solutions and support to guests so they have a positive experience in and around the Mall.
Responsibilities
Provide all callers and visitors to the guest service locations with prompt and courteous service.
Greet guests in a professional manner, uncover the guests\' needs, and problem solve with them.
Assist guests with equipment rentals, Mall directions, and general questions about Mall of America.
Assist guests with trip planning, including giving guidance about the Mall and surrounding area.
Utilize all resources available to fully resolve guests\' concerns.
Able to accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems.
Assist guests in-person at desks, on the phone, and online chat.
Actively listen and respond to guest concerns while maintaining a professional and calm demeanor.
Communicate clearly while working in a team environment.
Ensure overall cleanliness and safety of the work area, equipment, and rentals.
Follow Mall of America procedure to properly catalog and organize lost and found items.
Switch and reprioritize tasks based on guest and business need.
Persistently troubleshoot and problem solve while working on difficult tasks.
Cross train with other Mall departments and regularly be assigned to assist as needed.
Work a flexible shift, holidays, events, weekends, and high demand days.
Other duties as assigned.
Qualifications
Must be at least 16 years of age.
Outstanding guest service skills.
Excellent listening and written and verbal communication skills.
Previous guest service experience preferred.
Previous cash handling experience preferred.
Proficiency in Microsoft Office Suite; basic computer literacy skills.
Able to adapt to varying situations on a day-to-day basis.
Physical job requirements While performing the duties of this job, the team member will frequently be required to speak and listen to guests to understand their needs and communicate a solution. Specific vision abilities required include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. The team member must be able to tolerate multiple sensory stimuli at once and look at computer screens for extended periods. Movements include walking and standing for varying durations.
Walk: Occasionally, about 50%
Stand: Frequently, about 75%
Sit: Infrequently, about 25%
Bend/Stoop: Occasionally, about 50%
Kneel/Squat: Infrequently, about 25%
Reach above shoulders: Infrequently, about 25%
Lift: Infrequently, about 25%
Push/Pull: Occasionally, about 50%
Twist: Infrequently, about 25%
Move: Occasionally, about 50%
Carry, up to 15 lb: Infrequently, about 25%
Dexterity: Continuously, about 90%
Work environment and equal opportunity Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.
Starting pay: $15.50
Starting postings and referrals: Referrals increase your chances of interviewing at Mall of America by 2x. Get notified about new Guest Service Representative jobs in Minneapolis, MN.
Note: This description reflects the current job and may be subject to change.
#J-18808-Ljbffr
This range is provided by Mall of America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $15.50/hr - $15.50/hr
Overview PURPOSE: To act as an ambassador of Mall of America and provide solutions and support to guests so they have a positive experience in and around the Mall.
Responsibilities
Provide all callers and visitors to the guest service locations with prompt and courteous service.
Greet guests in a professional manner, uncover the guests\' needs, and problem solve with them.
Assist guests with equipment rentals, Mall directions, and general questions about Mall of America.
Assist guests with trip planning, including giving guidance about the Mall and surrounding area.
Utilize all resources available to fully resolve guests\' concerns.
Able to accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems.
Assist guests in-person at desks, on the phone, and online chat.
Actively listen and respond to guest concerns while maintaining a professional and calm demeanor.
Communicate clearly while working in a team environment.
Ensure overall cleanliness and safety of the work area, equipment, and rentals.
Follow Mall of America procedure to properly catalog and organize lost and found items.
Switch and reprioritize tasks based on guest and business need.
Persistently troubleshoot and problem solve while working on difficult tasks.
Cross train with other Mall departments and regularly be assigned to assist as needed.
Work a flexible shift, holidays, events, weekends, and high demand days.
Other duties as assigned.
Qualifications
Must be at least 16 years of age.
Outstanding guest service skills.
Excellent listening and written and verbal communication skills.
Previous guest service experience preferred.
Previous cash handling experience preferred.
Proficiency in Microsoft Office Suite; basic computer literacy skills.
Able to adapt to varying situations on a day-to-day basis.
Physical job requirements While performing the duties of this job, the team member will frequently be required to speak and listen to guests to understand their needs and communicate a solution. Specific vision abilities required include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. The team member must be able to tolerate multiple sensory stimuli at once and look at computer screens for extended periods. Movements include walking and standing for varying durations.
Walk: Occasionally, about 50%
Stand: Frequently, about 75%
Sit: Infrequently, about 25%
Bend/Stoop: Occasionally, about 50%
Kneel/Squat: Infrequently, about 25%
Reach above shoulders: Infrequently, about 25%
Lift: Infrequently, about 25%
Push/Pull: Occasionally, about 50%
Twist: Infrequently, about 25%
Move: Occasionally, about 50%
Carry, up to 15 lb: Infrequently, about 25%
Dexterity: Continuously, about 90%
Work environment and equal opportunity Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.
Starting pay: $15.50
Starting postings and referrals: Referrals increase your chances of interviewing at Mall of America by 2x. Get notified about new Guest Service Representative jobs in Minneapolis, MN.
Note: This description reflects the current job and may be subject to change.
#J-18808-Ljbffr