MCI
Bilingual Cable Sales Agent
role at
MCI
Location: Tampa, FL
Job Type: Full-Time & Part-Time
Pay: Hourly + Bonus
No Resume Required, Entry-Level
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Do you strive for excellence and enjoy helping others? Join our team as a
Bilingual Customer Service & Sales Representative , where you’ll support customers across the country with
technical support ,
account management , and
product sales . This is an
entry-level opportunity
with
paid training , ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities
Handle inbound and outbound calls, emails, and live chats professionally and efficiently
Listen actively to understand customer needs and provide accurate solutions
Utilize internal systems and tools to manage customer accounts and process claims
Accurately document customer interactions and resolutions in CRM systems
Follow all required scripts, policies, and procedures
Use training and knowledge base resources to answer inquiries confidently
Escalate complex issues to management when necessary
Ensure first-call resolution through effective troubleshooting and communication
Stay current on program updates by attending training sessions and reviewing materials
Meet all attendance, schedule, and performance expectations
Candidate Qualifications All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older
High school diploma or equivalent
Strong written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management and self-motivation
Skilled in conflict resolution, problem-solving, and customer empathy
Able to multi-task, stay focused, and work independently
Team-oriented with a strong customer-first mindset
Comfortable working in a fast-paced, dynamic environment
Preferred (Not Required)
1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Experience working on state or federal programs
Conditions of Employment
All MCI Locations: Must be authorized to work in the country where the job is based.
Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes (electronics, dream vacations, and sometimes cars).
Health Benefits: Full-time employees are eligible for medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days. Benefit options vary by location.
Retirement Savings: Retirement programs where available.
Disability Insurance: Short-term disability coverage.
Life Insurance: Life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Focus on internal promotions and advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Casual Dress Code: Casual dress in the workplace.
Note: Benefit specifics and eligibility vary by geography. This section is intended to outline typical offerings and may change by location.
Legal & Diversity DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
#J-18808-Ljbffr
role at
MCI
Location: Tampa, FL
Job Type: Full-Time & Part-Time
Pay: Hourly + Bonus
No Resume Required, Entry-Level
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Do you strive for excellence and enjoy helping others? Join our team as a
Bilingual Customer Service & Sales Representative , where you’ll support customers across the country with
technical support ,
account management , and
product sales . This is an
entry-level opportunity
with
paid training , ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Position Responsibilities
Handle inbound and outbound calls, emails, and live chats professionally and efficiently
Listen actively to understand customer needs and provide accurate solutions
Utilize internal systems and tools to manage customer accounts and process claims
Accurately document customer interactions and resolutions in CRM systems
Follow all required scripts, policies, and procedures
Use training and knowledge base resources to answer inquiries confidently
Escalate complex issues to management when necessary
Ensure first-call resolution through effective troubleshooting and communication
Stay current on program updates by attending training sessions and reviewing materials
Meet all attendance, schedule, and performance expectations
Candidate Qualifications All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Must be 18 years or older
High school diploma or equivalent
Strong written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management and self-motivation
Skilled in conflict resolution, problem-solving, and customer empathy
Able to multi-task, stay focused, and work independently
Team-oriented with a strong customer-first mindset
Comfortable working in a fast-paced, dynamic environment
Preferred (Not Required)
1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Experience working on state or federal programs
Conditions of Employment
All MCI Locations: Must be authorized to work in the country where the job is based.
Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect From MCI
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes (electronics, dream vacations, and sometimes cars).
Health Benefits: Full-time employees are eligible for medical, dental, and vision coverage after 60 days; MEC medical plans after 30 days. Benefit options vary by location.
Retirement Savings: Retirement programs where available.
Disability Insurance: Short-term disability coverage.
Life Insurance: Life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Focus on internal promotions and advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Casual Dress Code: Casual dress in the workplace.
Note: Benefit specifics and eligibility vary by geography. This section is intended to outline typical offerings and may change by location.
Legal & Diversity DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
Disclaimer The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
#J-18808-Ljbffr