AmeriGas
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Inside Sales Rep I
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AmeriGas This position is Hybrid and will sit in our Charlotte Office located at: 5016 Parkway Plaza Blvd., Charlotte, NC 28217 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Job Summary: This position is a hybrid role (in office Tuesday, Wednesday and Thursday and additional days as needed) based out of our Charlotte Office. Shift: Monday - Friday ranging from 10:30 AM - 7:00 EST or 11:30 AM - 8:00 PM EST The Inside Sales Rep I (ISR I) effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations. Key Characteristics: Excellent phone presence and interpersonal skills Able to deliver a positive customer experience Ability to work independently and remotely within call center teams and with leadership expectations Essential Functions: The ISR I’s main objective is to make outbound calls to lost customers, recently inactive customers, and prospective customers. The ISR I will also maintain complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP. Outbound Prospecting Contact existing customer base with marketing promotions/offers. Make outbound calls to existing customer accounts for marketing promotions. Qualify customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer. Appropriately apply special offers/pricing to existing customers. Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold. Enter and maintain pertinent customer information in required systems (CRM/SAP Databases). Administrative Work/Secondary Duties Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/ SAP. Must comply with all company policies. Tasks will be assigned as needed and determined by sales manager to support sales efforts. Knowledge, Skills, and Abilities: Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems) Strong telephone presence and interpersonal skills Effectively and professionally communicates in English – verbal and written communications Ability to multi-task and prioritize workload; strong organizational skills/time management skills Active listener and use of inquiry to discover/understand prospect needs Motivated and results driven Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well Ability to self-manage and maintain leadership expectations Education and Experience: High school education or equivalent required. 1 year experience in customer service Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products. AmeriGas Propane, Inc. is an Equal Opportunity Employer. The pay for this position is up to $21.00/hr., depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
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Inside Sales Rep I
role at
AmeriGas This position is Hybrid and will sit in our Charlotte Office located at: 5016 Parkway Plaza Blvd., Charlotte, NC 28217 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Job Summary: This position is a hybrid role (in office Tuesday, Wednesday and Thursday and additional days as needed) based out of our Charlotte Office. Shift: Monday - Friday ranging from 10:30 AM - 7:00 EST or 11:30 AM - 8:00 PM EST The Inside Sales Rep I (ISR I) effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations. Key Characteristics: Excellent phone presence and interpersonal skills Able to deliver a positive customer experience Ability to work independently and remotely within call center teams and with leadership expectations Essential Functions: The ISR I’s main objective is to make outbound calls to lost customers, recently inactive customers, and prospective customers. The ISR I will also maintain complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP. Outbound Prospecting Contact existing customer base with marketing promotions/offers. Make outbound calls to existing customer accounts for marketing promotions. Qualify customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer. Appropriately apply special offers/pricing to existing customers. Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold. Enter and maintain pertinent customer information in required systems (CRM/SAP Databases). Administrative Work/Secondary Duties Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/ SAP. Must comply with all company policies. Tasks will be assigned as needed and determined by sales manager to support sales efforts. Knowledge, Skills, and Abilities: Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems) Strong telephone presence and interpersonal skills Effectively and professionally communicates in English – verbal and written communications Ability to multi-task and prioritize workload; strong organizational skills/time management skills Active listener and use of inquiry to discover/understand prospect needs Motivated and results driven Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well Ability to self-manage and maintain leadership expectations Education and Experience: High school education or equivalent required. 1 year experience in customer service Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products. AmeriGas Propane, Inc. is an Equal Opportunity Employer. The pay for this position is up to $21.00/hr., depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.
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