Ross Stores, Inc.
Retail Associate at Ross Stores, Inc.
Our values start with our people. Join a team that values you. Ross is a leading off-price retail chain with over 2,200 stores, offering high-quality brands and on-trend merchandise at exceptional savings, with a focus on a fun treasure-hunt shopping experience.
Overview
The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets customers, maintains a clean work area, ensures proper merchandise presentation, and performs a range of tasks in all store areas as needed to support customer service and store operations. Essential Functions
Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership. Treats customers and fellow associates with respect and courtesy; friendly and professional at all times. Assists customers and is register-trained; greets customers, helps with merchandise, and answers questions in a polite and knowledgeable manner. Provides prompt and efficient responses to customers; handles issues courteously and escalates to Store Leadership when needed. Represents and supports the Company brand at all times. Performs cleaning tasks and replenishes restroom supplies to maintain a clean store and work areas. Maintains a professional appearance and adheres to the dress code. Performs daily sizing and recovery to ensure the store is neat, clean, and merchandised to standards. Receives and expedites new merchandise to the sales floor following company guidelines and presentation standards. Understands Loss Prevention practices and protection standards. Safeguards confidential information, cash, and merchandise; follows all relevant policy requirements. Follows MOS (Market-Out-of-Stock) policies and notifies leadership for reviews of disposals. Handles cash and transactions accurately and adheres to offline procedures. Demonstrates urgency to maximize productivity and efficiency in store processes. Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills
Effective communication with customers, associates, and store leadership in a friendly, respectful manner. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements / ADA
Ability to operate store equipment (PDTs, registers, PC) as required. Ability to stand, walk, and move around the store up to 100% of working time. Ability to bend, squat, kneel, climb, reach, stoop; ability to lift/carry more than 25 pounds as needed. Ability to use janitorial equipment, rolling racks, ladders, and other supplies. Stockroom shifts may require lifting more than 20 pounds. Supervisory Responsibilities
None Disclaimer
This job description is a summary of the primary duties and responsibilities. It is not comprehensive and is subject to change at management’s discretion. Ross is an equal employment opportunity employer and is committed to a diverse workforce and compliance with all applicable laws prohibiting discrimination. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development; Industry: Retail
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The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets customers, maintains a clean work area, ensures proper merchandise presentation, and performs a range of tasks in all store areas as needed to support customer service and store operations. Essential Functions
Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment; keep egress clear and report unsafe conditions to Store Leadership. Treats customers and fellow associates with respect and courtesy; friendly and professional at all times. Assists customers and is register-trained; greets customers, helps with merchandise, and answers questions in a polite and knowledgeable manner. Provides prompt and efficient responses to customers; handles issues courteously and escalates to Store Leadership when needed. Represents and supports the Company brand at all times. Performs cleaning tasks and replenishes restroom supplies to maintain a clean store and work areas. Maintains a professional appearance and adheres to the dress code. Performs daily sizing and recovery to ensure the store is neat, clean, and merchandised to standards. Receives and expedites new merchandise to the sales floor following company guidelines and presentation standards. Understands Loss Prevention practices and protection standards. Safeguards confidential information, cash, and merchandise; follows all relevant policy requirements. Follows MOS (Market-Out-of-Stock) policies and notifies leadership for reviews of disposals. Handles cash and transactions accurately and adheres to offline procedures. Demonstrates urgency to maximize productivity and efficiency in store processes. Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills
Effective communication with customers, associates, and store leadership in a friendly, respectful manner. Ability to perform basic mathematical calculations commonly used in retail environments. Physical Requirements / ADA
Ability to operate store equipment (PDTs, registers, PC) as required. Ability to stand, walk, and move around the store up to 100% of working time. Ability to bend, squat, kneel, climb, reach, stoop; ability to lift/carry more than 25 pounds as needed. Ability to use janitorial equipment, rolling racks, ladders, and other supplies. Stockroom shifts may require lifting more than 20 pounds. Supervisory Responsibilities
None Disclaimer
This job description is a summary of the primary duties and responsibilities. It is not comprehensive and is subject to change at management’s discretion. Ross is an equal employment opportunity employer and is committed to a diverse workforce and compliance with all applicable laws prohibiting discrimination. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development; Industry: Retail
#J-18808-Ljbffr