Gong
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Engagement Manager (Managed Services)
role at
Gong
Overview Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,5000 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
Responsibilities
Lead all aspects of Managed Services engagements for Gong customers.
Manage multiple customer programs to a defined scope, schedule, and budget.
Forecast work and deploy program resources according to delivery plans.
Ensure program deliverables are completed to the highest quality standards.
Balance competing priorities effectively across multiple customers and projects.
Conduct and coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
Execute ongoing program planning, discovery, and design workshops to map customer use cases to Gong platform workflows.
Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
Identify, document, and lead mitigation efforts for program risks and disseminate clear and consistent updates to internal and external stakeholders.
Challenge, advise, and redirect teams as well as client expectations when needed for successful program delivery.
Gather ongoing requirements and issue change orders as appropriate.
Facilitate identification, internal communication, and remediation of product issues.
Ideate and develop new program deliverables that help improve existing team processes.
Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services.
Qualifications
6-8 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
5+ years of professional consulting experience, preferably in Enterprise software.
Proven ability to influence change within customer organizations.
Excellent instincts and ability to interface at a senior level with ease.
Experience with SaaS applications that support Enterprise business processes.
Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
Ability to optimally coordinate and work across functional and technical teams – both internally and with partners, both in-person and virtually.
Understand business and organizational complexity at large strategic firms.
Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support.
Willingness to travel.
Perks & Benefits
Medical, dental, and vision plans to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education and learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.
Compensation The annual salary hiring range for this position is $106,350 - $155,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. Gong has a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters. If this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong\'s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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Engagement Manager (Managed Services)
role at
Gong
Overview Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,5000 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
Responsibilities
Lead all aspects of Managed Services engagements for Gong customers.
Manage multiple customer programs to a defined scope, schedule, and budget.
Forecast work and deploy program resources according to delivery plans.
Ensure program deliverables are completed to the highest quality standards.
Balance competing priorities effectively across multiple customers and projects.
Conduct and coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards.
Execute ongoing program planning, discovery, and design workshops to map customer use cases to Gong platform workflows.
Provide regular communications (verbal and written) to executive leadership, project teams, and customers.
Identify, document, and lead mitigation efforts for program risks and disseminate clear and consistent updates to internal and external stakeholders.
Challenge, advise, and redirect teams as well as client expectations when needed for successful program delivery.
Gather ongoing requirements and issue change orders as appropriate.
Facilitate identification, internal communication, and remediation of product issues.
Ideate and develop new program deliverables that help improve existing team processes.
Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services.
Qualifications
6-8 years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
5+ years of professional consulting experience, preferably in Enterprise software.
Proven ability to influence change within customer organizations.
Excellent instincts and ability to interface at a senior level with ease.
Experience with SaaS applications that support Enterprise business processes.
Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
Ability to optimally coordinate and work across functional and technical teams – both internally and with partners, both in-person and virtually.
Understand business and organizational complexity at large strategic firms.
Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support.
Willingness to travel.
Perks & Benefits
Medical, dental, and vision plans to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education and learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.
Compensation The annual salary hiring range for this position is $106,350 - $155,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. Gong has a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters. If this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates\' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong\'s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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