Hippo
Overview
Title:
Service Associate
Location:
Austin, TX / Dallas, TX (Hybrid)
Reporting to:
Manager, Customer Support
Start Date:
Monday, November 17, 2025
About Hippo Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put,
Hippo exists to protect the joy of homeownership.
About This Role Hippo is looking for a Service Associate to join our team with a start date of November 17th, 2025. Service Associates use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach. Service Associates identify the best Personal Lines coverage for our customers, based on the customers\' individual needs. Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.
Responsibilities
Manage customer communications, nurture key relationships, and keep track of all necessary documentation, paying close attention to policy changes, important deadlines, cross-selling and rounding out existing customer accounts through third party carriers.
Work environment:
Hybrid – Must work from Hippo office for 3 days/week
Schedule requirements: Must be able to work 8-hour shift Mon – Fri. between 7AM – 8PM and possibly Saturdays between 9AM – 6PM.
What You’ll Do
Communicate with Hippo Customers via inbound and outbound phone calls, email, and chat to answer policy questions and recommend policy updates to ensure coverage.
Use a consultative approach to understand customer insurance objectives and needs to analyze, compare, and recommend multiple types of insurance products, including Hippo and third-party products.
Proactively contact current Hippo Agency customers to discuss additional Hippo and third-party products; assist customers in transitioning from Hippo policy to a 3rd party carrier where applicable.
Use Hippo proprietary software, Gator, to quote products that meet customer objectives and gather necessary information (underwriting information, credit info, prior coverage, loss history, details of the insurable property) to bind the new policy.
Maintain a working knowledge of all available products to enhance service and sales ability.
Adhere to company policies and procedures and maintain strict confidentiality.
Maintain customer account information in Salesforce, document conversations in activity logs, send confirmations, and follow automation procedures.
Review insurance applications to ensure they are complete and accurate.
Self-motivated and able to work in a fast-paced, multi-tasking office environment with periodic high disruption and changing priorities.
Follow up on trailing documents to ensure a complete application is received.
Assist with basic service questions on Hippo and 3rd party carrier products.
About You
Sales expertise – understanding of the sales process, key terminology, and ability to close the sale
Active Listening – being fully present, making customers feel valued, credible source of insurance information, seeking clarification and listening for what isn’t said
Product knowledge
Problem-Solving and Critical Thinking – ability to analyze situations and available information to strategize and overcome objections
Goal Driven – self-starter motivated by commissions and quotas
Clear written and oral communication with ability to explain complex terms simply
Emotional Intelligence/Empathy – ability to read emotions and adjust response accordingly
Resourcefulness – ability to navigate multiple systems, third-party libraries, Hippo Learning Management System, underwriting guidelines, and other resources
Must Haves
3 or more years\' experience in Insurance Property & Casualty, or equivalent in a similar role (customer service, sales, or health care benefits administration)
Intermediate PC skills (Word, Excel, Outlook, Teams) and ability to learn and use Hippo systems and third-party carrier platforms
Ability to navigate multiple applications and windows simultaneously
Strong written and oral communication skills
Ability to explain complicated information in easy-to-understand terms
Currently hold, or have held, a P&C License in the last 12 months
Nice To Haves
Experience with Salesforce, Amazon Connect
Desire to help others protect their future
Interest in learning and development to enhance industry knowledge and expertise
Benefits and Perks
Hippo offers a non-negotiable starting rate of $25.00/hr along with the additional benefits below.
Healthy Hippos Benefits
- 100% Employer paid medical, dental & vision plan options for our team members AND their families, 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts, and an Employee Assistance Program (EAP)
Training and Career Growth
- Paid training opportunities and internal career growth opportunities
Flexible Time Off
- You decide when to recharge
Little Hippos Program
- 12 weeks of parental leave for primary and secondary caregivers
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.
Hippo CCPA
#J-18808-Ljbffr
Service Associate
Location:
Austin, TX / Dallas, TX (Hybrid)
Reporting to:
Manager, Customer Support
Start Date:
Monday, November 17, 2025
About Hippo Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put,
Hippo exists to protect the joy of homeownership.
About This Role Hippo is looking for a Service Associate to join our team with a start date of November 17th, 2025. Service Associates use problem solving skills and a consultative approach to retain Hippo Agency business with a customer-centric approach. Service Associates identify the best Personal Lines coverage for our customers, based on the customers\' individual needs. Regular proactive contact with customers will include addressing various coverage issues, including all endorsement activity, routine coverage questions, problem solving, and processing renewals.
Responsibilities
Manage customer communications, nurture key relationships, and keep track of all necessary documentation, paying close attention to policy changes, important deadlines, cross-selling and rounding out existing customer accounts through third party carriers.
Work environment:
Hybrid – Must work from Hippo office for 3 days/week
Schedule requirements: Must be able to work 8-hour shift Mon – Fri. between 7AM – 8PM and possibly Saturdays between 9AM – 6PM.
What You’ll Do
Communicate with Hippo Customers via inbound and outbound phone calls, email, and chat to answer policy questions and recommend policy updates to ensure coverage.
Use a consultative approach to understand customer insurance objectives and needs to analyze, compare, and recommend multiple types of insurance products, including Hippo and third-party products.
Proactively contact current Hippo Agency customers to discuss additional Hippo and third-party products; assist customers in transitioning from Hippo policy to a 3rd party carrier where applicable.
Use Hippo proprietary software, Gator, to quote products that meet customer objectives and gather necessary information (underwriting information, credit info, prior coverage, loss history, details of the insurable property) to bind the new policy.
Maintain a working knowledge of all available products to enhance service and sales ability.
Adhere to company policies and procedures and maintain strict confidentiality.
Maintain customer account information in Salesforce, document conversations in activity logs, send confirmations, and follow automation procedures.
Review insurance applications to ensure they are complete and accurate.
Self-motivated and able to work in a fast-paced, multi-tasking office environment with periodic high disruption and changing priorities.
Follow up on trailing documents to ensure a complete application is received.
Assist with basic service questions on Hippo and 3rd party carrier products.
About You
Sales expertise – understanding of the sales process, key terminology, and ability to close the sale
Active Listening – being fully present, making customers feel valued, credible source of insurance information, seeking clarification and listening for what isn’t said
Product knowledge
Problem-Solving and Critical Thinking – ability to analyze situations and available information to strategize and overcome objections
Goal Driven – self-starter motivated by commissions and quotas
Clear written and oral communication with ability to explain complex terms simply
Emotional Intelligence/Empathy – ability to read emotions and adjust response accordingly
Resourcefulness – ability to navigate multiple systems, third-party libraries, Hippo Learning Management System, underwriting guidelines, and other resources
Must Haves
3 or more years\' experience in Insurance Property & Casualty, or equivalent in a similar role (customer service, sales, or health care benefits administration)
Intermediate PC skills (Word, Excel, Outlook, Teams) and ability to learn and use Hippo systems and third-party carrier platforms
Ability to navigate multiple applications and windows simultaneously
Strong written and oral communication skills
Ability to explain complicated information in easy-to-understand terms
Currently hold, or have held, a P&C License in the last 12 months
Nice To Haves
Experience with Salesforce, Amazon Connect
Desire to help others protect their future
Interest in learning and development to enhance industry knowledge and expertise
Benefits and Perks
Hippo offers a non-negotiable starting rate of $25.00/hr along with the additional benefits below.
Healthy Hippos Benefits
- 100% Employer paid medical, dental & vision plan options for our team members AND their families, 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts, and an Employee Assistance Program (EAP)
Training and Career Growth
- Paid training opportunities and internal career growth opportunities
Flexible Time Off
- You decide when to recharge
Little Hippos Program
- 12 weeks of parental leave for primary and secondary caregivers
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.
Hippo CCPA
#J-18808-Ljbffr