National Trench Safety
Base pay range
$19.00/hr - $19.00/hr Job Summary
The Inside Sales Representative (ISR) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures. Key Responsibilities
Receives and responds to all customer inquiries, orders, and complaints. Generates all sales operations documents (invoicing, contracts, pick list, packing list, returns) and distributes to respective departments. Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served. Provides customers and other Branches with data and backup data as requested. Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues. Reports on all out-of-line conditions affecting customer satisfaction. May take after-hours calls (security, customers) and document any complaints for resolution at some branches. May open and/or close operations facilities in some branches. Performs other duties as requested. Knowledge and Skills
Excellent communication skills, verbal and written, to enhance relationships with customers and team members. Quick learner, attention to detail, and adaptability skills. Excellent customer service and organizational skills. Emotional intelligence and strong collaboration skills. Basic knowledge or ability to learn Microsoft Office, Infor and Salesforce CRM. Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry. Qualifications
Minimum one year experience as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry. Must have reliable transportation. Why work for NTS?
We offer a competitive salary with a generous and comprehensive benefit package, including: Excellent medical, dental, and vision plans 401(k) retirement plan with company match and immediate vesting Team Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees! Flexible spending and health savings accounts Basic and Voluntary life and disability insurance Paid Time Off that is either awarded or begins to accrue on the first pay period 8 paid holidays Birthday and Work Anniversary holidays after one year of service Incentive bonus plans Educational assistance About Us
At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan. About our Team
At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries: Construction Referrals increase your chances of interviewing at National Trench Safety by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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$19.00/hr - $19.00/hr Job Summary
The Inside Sales Representative (ISR) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures. Key Responsibilities
Receives and responds to all customer inquiries, orders, and complaints. Generates all sales operations documents (invoicing, contracts, pick list, packing list, returns) and distributes to respective departments. Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served. Provides customers and other Branches with data and backup data as requested. Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues. Reports on all out-of-line conditions affecting customer satisfaction. May take after-hours calls (security, customers) and document any complaints for resolution at some branches. May open and/or close operations facilities in some branches. Performs other duties as requested. Knowledge and Skills
Excellent communication skills, verbal and written, to enhance relationships with customers and team members. Quick learner, attention to detail, and adaptability skills. Excellent customer service and organizational skills. Emotional intelligence and strong collaboration skills. Basic knowledge or ability to learn Microsoft Office, Infor and Salesforce CRM. Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry. Qualifications
Minimum one year experience as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry. Must have reliable transportation. Why work for NTS?
We offer a competitive salary with a generous and comprehensive benefit package, including: Excellent medical, dental, and vision plans 401(k) retirement plan with company match and immediate vesting Team Ownership Program (TOP) grants an annual stock award to every active full-time employee. TOP is unique for a privately held company but is offered to show how much we value our employees! Flexible spending and health savings accounts Basic and Voluntary life and disability insurance Paid Time Off that is either awarded or begins to accrue on the first pay period 8 paid holidays Birthday and Work Anniversary holidays after one year of service Incentive bonus plans Educational assistance About Us
At National Trench Safety we specialize in the rental and sale of excavation safety products. NTS is proud of our reputation for supplying the highest quality trench, safety equipment, and rental fleet while providing an unparalleled level of service. We equip job sites with everything from a barricade to complete site-specific trench shoring plan as well as the equipment required to execute the plan. About our Team
At National Trench Safety (NTS), our team of employees is our most valuable asset and one of our customers’ greatest resources. NTS was built around a team of experienced industry professionals, and as NTS continues to grow we continue to attract talented individuals. The NTS team contains some of the industry’s most respected and recognized trench safety veterans. NTS is a customer service-focused organization, which can be reflected in the company’s culture and commitment to its customers. NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries: Construction Referrals increase your chances of interviewing at National Trench Safety by 2x We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr