Bornquist Inc.
Inside Sales / Customer Service - HVAC / Plumbing
Bornquist Inc., East Moline, Illinois, United States, 61244
Bornquist Inc. is a leading manufacturer’s rep in Chicago’s Commercial, Industrial, HVAC and Plumbing markets. We offer competitive pay, benefits and a developer‑focused work environment.
Pay Range $45,000.00/yr – $60,000.00/yr
Position Summary This Inside Sales Representative engages customers, processes orders, resolves issues and supports less technical product troubleshooting and replacement parts identification.
Responsibilities
Confers with customers by telephone, fax or e‑mail to provide pricing, availability and technical information about products and/or services.
Takes, enters, changes, expedites and cancels customer orders as required.
Works with engineers to ensure approval of submittals before final release of projects. Once approved, releases jobs for order in our enterprise software.
Follows up to learn who was awarded the job, once jobs are bid. Notifies salesman responsible for the awarded contractor/wholesaler.
Creates and processes quotes using manufacturer’s and supplier’s software/e‑commerce sites as necessary.
Works with customers and Purchasing Agent to process non‑warranty return material requests.
Processes A/R debit and credit memo requests to resolve billing issues.
Works with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
Records in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, and actions taken.
Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
Performs other related duties as assigned by management.
Qualifications
High school diploma, GED or equivalent, or one to three months related experience and/or training. Associate’s Degree in a Technical field preferred.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
Excellent customer service skills with a strong desire to exceed expectations.
Strong mechanical aptitude and understanding of the systems and equipment technicians work on and the tools they use.
Effective verbal and written communication skills.
Problem‑solving and reasoning skills.
Ability to accurately assess customer needs and meet quality service standards.
Diversity, Ethics & Customer Service Competencies
Diversity
– Demonstrates knowledge of EEO policy, respects cultural differences and promotes a harassment‑free environment.
Ethics
– Treats people with respect, keeps commitments and works with integrity.
Customer Service
– Manages difficult emotional customer situations, responds promptly and solicits feedback to improve service.
Interpersonal Skills
– Solves conflict, listens actively and maintains confidentiality.
Oral Communication
– Speaks clearly and persuasively, listens and clarifies, and presents effectively in meetings.
Problem Solving
– Identifies and resolves problems in a timely manner, analyzes information and develops alternative solutions.
Professionalism
– Approaches others in a tactful manner, reacts well under pressure and follows through on commitments.
Benefits Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401(k) Program, Short‑Term & Long‑Term Disability, Employee Assistance Program, Employee Discounts through ADP LifeMart/LifeCare, Paid Time Off.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
EEO Statement We are an Equal Opportunity Employer: disability/veteran.
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Pay Range $45,000.00/yr – $60,000.00/yr
Position Summary This Inside Sales Representative engages customers, processes orders, resolves issues and supports less technical product troubleshooting and replacement parts identification.
Responsibilities
Confers with customers by telephone, fax or e‑mail to provide pricing, availability and technical information about products and/or services.
Takes, enters, changes, expedites and cancels customer orders as required.
Works with engineers to ensure approval of submittals before final release of projects. Once approved, releases jobs for order in our enterprise software.
Follows up to learn who was awarded the job, once jobs are bid. Notifies salesman responsible for the awarded contractor/wholesaler.
Creates and processes quotes using manufacturer’s and supplier’s software/e‑commerce sites as necessary.
Works with customers and Purchasing Agent to process non‑warranty return material requests.
Processes A/R debit and credit memo requests to resolve billing issues.
Works with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
Records in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, and actions taken.
Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
Performs other related duties as assigned by management.
Qualifications
High school diploma, GED or equivalent, or one to three months related experience and/or training. Associate’s Degree in a Technical field preferred.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
Excellent customer service skills with a strong desire to exceed expectations.
Strong mechanical aptitude and understanding of the systems and equipment technicians work on and the tools they use.
Effective verbal and written communication skills.
Problem‑solving and reasoning skills.
Ability to accurately assess customer needs and meet quality service standards.
Diversity, Ethics & Customer Service Competencies
Diversity
– Demonstrates knowledge of EEO policy, respects cultural differences and promotes a harassment‑free environment.
Ethics
– Treats people with respect, keeps commitments and works with integrity.
Customer Service
– Manages difficult emotional customer situations, responds promptly and solicits feedback to improve service.
Interpersonal Skills
– Solves conflict, listens actively and maintains confidentiality.
Oral Communication
– Speaks clearly and persuasively, listens and clarifies, and presents effectively in meetings.
Problem Solving
– Identifies and resolves problems in a timely manner, analyzes information and develops alternative solutions.
Professionalism
– Approaches others in a tactful manner, reacts well under pressure and follows through on commitments.
Benefits Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401(k) Program, Short‑Term & Long‑Term Disability, Employee Assistance Program, Employee Discounts through ADP LifeMart/LifeCare, Paid Time Off.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
EEO Statement We are an Equal Opportunity Employer: disability/veteran.
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