H&M
Overview
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. Youll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming & guiding customers through the store & the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories & products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use your product & fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give & receive feedback with colleagues to learn, develop & support each other Participate in onboarding, introductions and trainings relevant for your role & future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting rooms and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store) Support opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
Who You Are
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communication, creativity, curiosity, motivation, flexibility, decisiveness, and action-orientation Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic, collaborative environment Experience in customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace We are a values-driven organization guided by our seven values Access to Colleague Resource Groups for community and networking Inclusive environment where you can be yourself at work Global talent community with opportunities for growth Comprehensive benefits including health, wellness, family support, retirement plan, paid leave, and community day Employee discount at H&M, Other Stories, and COS Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $15.50 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. H&M may modify compensation ranges in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us. Benefits: We offer attractive benefits with development opportunities. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Details vary by market and employment type. Inclusion & Diversity: H&M is part of H&M Group. We are committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in recruitment. We ask applicants not to attach a cover letter to avoid bias in the process. Company Description: H&M is a fashion brand offering the latest styles and inspiration. Our business idea is fashion & quality at the best price in a sustainable way.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. Youll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming & guiding customers through the store & the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through fashion trends, stories & products in all areas of the store Promote and sell products to customers Actively promote the Customer Loyalty App (Hello Member) & in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers Use your product & fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give & receive feedback with colleagues to learn, develop & support each other Participate in onboarding, introductions and trainings relevant for your role & future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting rooms and checkout areas according to best practices Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store omni services & in-store tech services/tools (Instore Care App, Click & Collect, Smart Store) Support opening and closing of the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
Who You Are
As a Sales Advisor, you'll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communication, creativity, curiosity, motivation, flexibility, decisiveness, and action-orientation Enjoy working in a collaborative and dynamic environment Sales experience in a dynamic, collaborative environment Experience in customer service in fashion, retail or other service-related industries Why You'll Love Working at H&M
We value diverse backgrounds and strive for an inclusive workplace We are a values-driven organization guided by our seven values Access to Colleague Resource Groups for community and networking Inclusive environment where you can be yourself at work Global talent community with opportunities for growth Comprehensive benefits including health, wellness, family support, retirement plan, paid leave, and community day Employee discount at H&M, Other Stories, and COS Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $15.50 per hour This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion. H&M may modify compensation ranges in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us. Benefits: We offer attractive benefits with development opportunities. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Details vary by market and employment type. Inclusion & Diversity: H&M is part of H&M Group. We are committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in recruitment. We ask applicants not to attach a cover letter to avoid bias in the process. Company Description: H&M is a fashion brand offering the latest styles and inspiration. Our business idea is fashion & quality at the best price in a sustainable way.
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