IHG Hotels & Resorts
Join to apply for the Group Reservations Coordinator role at IHG Hotels & Resorts.
Responsibilities
Receives GRI and contracts for current and future groups from the Sales and catering departments, inputs the information into the Reservations-Opera system and creates a file for each group.
Monitors reservations and pick‑up for individual Call‑In groups, inputs rooming lists and deposits for convention groups and inputs rooming lists supplied by groups.
Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPs, etc. which require prompt response.
Responsible for monitoring changes, additions and cancellations for every group and printing & faxing updated rooming lists and pickups for group contacts, usually on a weekly basis or upon request.
Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members.
Responsible for printing reports for every group before, during and after the date of arrival and following up on group inquiries after their departures.
Responsible for supplying all necessary group information on a weekly basis for the 10‑day forecast report and printing cutoff reports for groups in the near future.
Attends pre‑conference meetings for all high‑profile groups as per request.
Makes breakfast coupons for groups.
Acts as a liaison between Reservations, Sales/Catering, Front Office, Conference Services, Accounting, etc.
Aids in training.
At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department‑specific training regarding equipment and procedures.
Perform other duties, tasks and special projects as assigned.
Qualifications
Bachelor’s degree in hospitality management or a related field.
1–2 years of previous experience in a 4‑star hotel.
Follow verbal and written instructions, and ability to communicate with supervisors and co‑workers.
Delphi and Opera experience a plus.
Skills & Abilities
Strong interpersonal and problem‑solving abilities.
Proficient use of Microsoft Office (Word, Excel, PowerPoint) and other computer programs.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize delegated work and follow through.
Ability to be a clear thinker, remain calm and resolve problems using sound judgment.
Ability to work under pressure, meet guest/co‑worker needs and be courteous at all times.
Ability to comprehend instructions.
Ability to work cohesively with co‑workers as part of a team.
Other Physical Requirements
Vision (Near, Distance)
Sense of Sound (Communication with guests & co‑workers)
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Responsibilities
Receives GRI and contracts for current and future groups from the Sales and catering departments, inputs the information into the Reservations-Opera system and creates a file for each group.
Monitors reservations and pick‑up for individual Call‑In groups, inputs rooming lists and deposits for convention groups and inputs rooming lists supplied by groups.
Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPs, etc. which require prompt response.
Responsible for monitoring changes, additions and cancellations for every group and printing & faxing updated rooming lists and pickups for group contacts, usually on a weekly basis or upon request.
Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members.
Responsible for printing reports for every group before, during and after the date of arrival and following up on group inquiries after their departures.
Responsible for supplying all necessary group information on a weekly basis for the 10‑day forecast report and printing cutoff reports for groups in the near future.
Attends pre‑conference meetings for all high‑profile groups as per request.
Makes breakfast coupons for groups.
Acts as a liaison between Reservations, Sales/Catering, Front Office, Conference Services, Accounting, etc.
Aids in training.
At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department‑specific training regarding equipment and procedures.
Perform other duties, tasks and special projects as assigned.
Qualifications
Bachelor’s degree in hospitality management or a related field.
1–2 years of previous experience in a 4‑star hotel.
Follow verbal and written instructions, and ability to communicate with supervisors and co‑workers.
Delphi and Opera experience a plus.
Skills & Abilities
Strong interpersonal and problem‑solving abilities.
Proficient use of Microsoft Office (Word, Excel, PowerPoint) and other computer programs.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize delegated work and follow through.
Ability to be a clear thinker, remain calm and resolve problems using sound judgment.
Ability to work under pressure, meet guest/co‑worker needs and be courteous at all times.
Ability to comprehend instructions.
Ability to work cohesively with co‑workers as part of a team.
Other Physical Requirements
Vision (Near, Distance)
Sense of Sound (Communication with guests & co‑workers)
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