T-MOBILE USA, Inc.
Mobile Associate, Store-in-Store, Bilingual Preferred - Retail Sales
T-MOBILE USA, Inc., Rosedale, Colorado, United States
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That\'s how we\'re UNSTOPPABLE for our employees!
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.
Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and Hub updates to be Customer Ready. On-board customers with nearby store locations. Practice skills, share knowledge, and participate in store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosks and assets, and report lost keys or assets to the manager.
Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Exceed customer expectations and drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail as needed.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate with the desire to be yourself when connecting and having fun with customers. Balance customer experience and performance goals. (Required)
Team Building: Willingness to work with peers and store leaders, share best practices, and resolve issues while serving customers. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. This includes paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about benefits, see www.t-mobilebenefits.com.
Company Information Never stop growing! The Un-carrier emphasizes career growth with a jungle gym of possibilities. By applying, you\'re living our values and investing in your career growth. You\'re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination or harassment based on these factors is not tolerated.
If you require a reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is not to inquire about a position or apply for a position.
#J-18808-Ljbffr
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.
Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and Hub updates to be Customer Ready. On-board customers with nearby store locations. Practice skills, share knowledge, and participate in store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosks and assets, and report lost keys or assets to the manager.
Customer-obsessed: be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty. Exceed customer expectations and drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail as needed.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience, Retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate with the desire to be yourself when connecting and having fun with customers. Balance customer experience and performance goals. (Required)
Team Building: Willingness to work with peers and store leaders, share best practices, and resolve issues while serving customers. (Required)
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $17.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. This includes paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about benefits, see www.t-mobilebenefits.com.
Company Information Never stop growing! The Un-carrier emphasizes career growth with a jungle gym of possibilities. By applying, you\'re living our values and investing in your career growth. You\'re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other protected status. Discrimination or harassment based on these factors is not tolerated.
If you require a reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is not to inquire about a position or apply for a position.
#J-18808-Ljbffr