Gusto
Overview
Join to apply for the
Expansion Account Manager
role at
Gusto .
We are looking for a strategic and results‑driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB). This role combines Sales, Customer Success, and Account Management to ensure customers realize the full value of Gusto’s products and identify opportunities for growth.
About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Responsibilities
Manage a dedicated BoB, ensuring high engagement, adoption, and long-term customer satisfaction at scale.
Build and nurture relationships to uncover cross-sell and upsell opportunities.
Guide customers through key moments along the customer journey to maximize value realization, drive expansion, and proactively reduce churn.
Leverage product insights and customer data to assess account health and drive proactive outreach.
Identify and execute on growth opportunities by addressing additional customer pain points with Gusto’s suite of products.
Utilize a hunter and farmer approach to both maintain and expand customer relationships.
Own outbound prospecting, pitching, and closing within existing accounts to drive revenue growth.
Daily activities include outbound prospecting and conducting approximately 20 outbound dials to your current book of business and around 6 meetings per day to support relationship development and expansion revenue goals.
Use data-driven insights to prioritize accounts, ensuring focus on the highest-impact opportunities.
React quickly to customer needs while maintaining a proactive, strategic approach to retention and expansion.
Align with internal teams to ensure customers receive best-in-class service and product solutions.
Qualifications
Proven 3+ years of experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of driving retention and expansion revenue.
Experience in managing a large book of business and operating at scale.
Strong ability to analyze customer data, assess account health, and execute targeted outreach.
Excellent relationship management and communication skills with a consultative, customer-first approach.
Deep understanding of Gusto’s products and the ability to translate customer pain points into tailored solutions.
A strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment.
If you’re passionate about driving customer success, maximizing retention, and uncovering growth opportunities, we’d love to hear from you!
Compensation for this role ranges from $95,000 to $125,000 OTE in Denver, Atlanta, Phoenix, Chicago, and most remote locations. Remote locations vary by geographical pay approach. Final offer amounts are determined by multiple factors, including location, experience, and expertise, and may differ from amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees based in those locations are expected to work from the office on designated days (approximately 2–3 days per week, or more depending on the role). The same office expectations apply to all Symmetry roles, Gusto’s subsidiary, whose office is in Scottsdale. Note: The San Francisco office expectations cover the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our company stronger. If you share our values and enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. Gusto considers qualified applicants with criminal histories, consistent with federal, state, and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require a medical or religious accommodation at any time during your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
#J-18808-Ljbffr
Expansion Account Manager
role at
Gusto .
We are looking for a strategic and results‑driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB). This role combines Sales, Customer Success, and Account Management to ensure customers realize the full value of Gusto’s products and identify opportunities for growth.
About Gusto Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. We’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.
Responsibilities
Manage a dedicated BoB, ensuring high engagement, adoption, and long-term customer satisfaction at scale.
Build and nurture relationships to uncover cross-sell and upsell opportunities.
Guide customers through key moments along the customer journey to maximize value realization, drive expansion, and proactively reduce churn.
Leverage product insights and customer data to assess account health and drive proactive outreach.
Identify and execute on growth opportunities by addressing additional customer pain points with Gusto’s suite of products.
Utilize a hunter and farmer approach to both maintain and expand customer relationships.
Own outbound prospecting, pitching, and closing within existing accounts to drive revenue growth.
Daily activities include outbound prospecting and conducting approximately 20 outbound dials to your current book of business and around 6 meetings per day to support relationship development and expansion revenue goals.
Use data-driven insights to prioritize accounts, ensuring focus on the highest-impact opportunities.
React quickly to customer needs while maintaining a proactive, strategic approach to retention and expansion.
Align with internal teams to ensure customers receive best-in-class service and product solutions.
Qualifications
Proven 3+ years of experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of driving retention and expansion revenue.
Experience in managing a large book of business and operating at scale.
Strong ability to analyze customer data, assess account health, and execute targeted outreach.
Excellent relationship management and communication skills with a consultative, customer-first approach.
Deep understanding of Gusto’s products and the ability to translate customer pain points into tailored solutions.
A strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment.
If you’re passionate about driving customer success, maximizing retention, and uncovering growth opportunities, we’d love to hear from you!
Compensation for this role ranges from $95,000 to $125,000 OTE in Denver, Atlanta, Phoenix, Chicago, and most remote locations. Remote locations vary by geographical pay approach. Final offer amounts are determined by multiple factors, including location, experience, and expertise, and may differ from amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees based in those locations are expected to work from the office on designated days (approximately 2–3 days per week, or more depending on the role). The same office expectations apply to all Symmetry roles, Gusto’s subsidiary, whose office is in Scottsdale. Note: The San Francisco office expectations cover the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our company stronger. If you share our values and enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other legally protected characteristics. Gusto considers qualified applicants with criminal histories, consistent with federal, state, and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require a medical or religious accommodation at any time during your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
#J-18808-Ljbffr