Veterinary Innovative Partners
Client Service Representative/Receptionist- Sunshine Animal Hospital - VA
Veterinary Innovative Partners, Annandale, Virginia, United States, 22003
Client Service Representative/Receptionist – Sunshine Animal Hospital – VA
We are seeking a dedicated and customer-focused individual to join our team as a Client Service Representative/Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.
About our clinic
Sunshine Animal Hospital is a full-service small animal hospital, offering the gold standard in medical and surgical care. We believe healthy pets make happy people, and we strive to provide high-quality veterinary care for cats and dogs in the Northern Virginia area. Our diagnostic equipment includes an in-house laboratory, digital radiography, digital dental radiography, and ultrasound. Most importantly, we have phenomenal, experienced support staff who are crucial to the success of patient and client care.
Schedule
Full-time, Monday-Friday 8am-5pm
Responsibilities
Client Interaction and Communication: Greet clients warmly and professionally, create a welcoming atmosphere, handle phone calls, and provide information about services.
Check-In and Check-Out Procedures: Manage client check-ins, verify patient information, update records, process payments, and coordinate follow-up appointments.
Administrative Tasks and Record Keeping: Maintain accurate electronic and paper records, handle filing and data entry, and update client information in the practice management software.
Client Education and Support: Provide basic information about preventive care, vaccinations, and medications; assist clients with completing forms.
Team Collaboration: Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
Qualifications
Excellent interpersonal and customer service skills, friendly and professional demeanor.
Strong verbal and written communication skills for effective client interaction and team collaboration.
Ability to multitask and handle a fast-paced environment with attention to detail.
Proficiency in using computer software, including practice management systems and Microsoft Office.
Organizational skills to manage appointments, records, and administrative tasks.
Empathy and patience when dealing with clients who may be anxious or stressed.
Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.
Benefits
Salary $16.00-$19.00 an hour to commensurate with experience.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Paid Holidays
Short Term & Long Term Disability
Training & Development
Tuition assistance
Uniform allowance
Discounted healthcare for personal pets
Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. Join the VIP family where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment.
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About our clinic
Sunshine Animal Hospital is a full-service small animal hospital, offering the gold standard in medical and surgical care. We believe healthy pets make happy people, and we strive to provide high-quality veterinary care for cats and dogs in the Northern Virginia area. Our diagnostic equipment includes an in-house laboratory, digital radiography, digital dental radiography, and ultrasound. Most importantly, we have phenomenal, experienced support staff who are crucial to the success of patient and client care.
Schedule
Full-time, Monday-Friday 8am-5pm
Responsibilities
Client Interaction and Communication: Greet clients warmly and professionally, create a welcoming atmosphere, handle phone calls, and provide information about services.
Check-In and Check-Out Procedures: Manage client check-ins, verify patient information, update records, process payments, and coordinate follow-up appointments.
Administrative Tasks and Record Keeping: Maintain accurate electronic and paper records, handle filing and data entry, and update client information in the practice management software.
Client Education and Support: Provide basic information about preventive care, vaccinations, and medications; assist clients with completing forms.
Team Collaboration: Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
Qualifications
Excellent interpersonal and customer service skills, friendly and professional demeanor.
Strong verbal and written communication skills for effective client interaction and team collaboration.
Ability to multitask and handle a fast-paced environment with attention to detail.
Proficiency in using computer software, including practice management systems and Microsoft Office.
Organizational skills to manage appointments, records, and administrative tasks.
Empathy and patience when dealing with clients who may be anxious or stressed.
Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.
Benefits
Salary $16.00-$19.00 an hour to commensurate with experience.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Paid Holidays
Short Term & Long Term Disability
Training & Development
Tuition assistance
Uniform allowance
Discounted healthcare for personal pets
Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. Join the VIP family where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment.
#J-18808-Ljbffr