Testing & Tutoring Assistant

Reporting to the Accessibility and Academic Support Coordinator, the Testing & Tutoring Assistant performs administrative duties within well-defined procedures with occasional non-routine assignments during the MMA academic year. Judgment and initiative are routinely exercised, and strong professional verbal and written communication skills, outstanding internal and external customer service, and discretion and confidentiality are required. Must be able to simultaneously handle the diverse facets of the job description while maintaining strict attention to detail. Duties Include Accessibility Services Support : Provides exam proctoring on an as-needed basis in compliance with all Testing Center policies, including communicating with students and faculty, documenting a chain of custody for exams, and closely monitoring camera feeds. Facilitates accommodations for students as needed, such as creating large-print exams and assisting with proofreading exam answer sheets. May coordinate note-taking accommodations by recruiting volunteer note takers and distributing notes to eligible students. Academic Services Support Fulfills requests for individual peer tutoring by evaluating the peer tutor pool and considering the needs of each student requesting tutoring. Tracks tutor assignments and hours worked for reporting, analysis, and payroll verification. Assists with scheduling coverage of drop-in help sessions, communicating with students to find replacement tutors, and conducting user satisfaction surveys. Skills Strong interpersonal, verbal, and written communication skills. Ability to work professionally with students, faculty, staff, and college administration, maintaining confidentiality of information. Professional, positive, and approachable attitude. Excellent organizational skills, including ability to multi-task and prioritize assignments. Requirements Bachelor's degree preferred; high school diploma required. Strong computer skills using a Windows-based operating system, specifically Word, Excel, email, and internet software. Ability to quickly learn new software, including Canvas and Dropout Detective. Ability to work occasional evening hours, nights, and weekends in support of Academic Services workload and related campus events. PHYSICAL/ENVIRONMENTAL FACTORS While the job is generally sedentary, climbing stairs and occasionally working in other campus locations is required. Frequent use of keyboard and computer screen. Occasionally lift and move up to 30 pounds. Equal Employment Opportunity Statement

Inside Higher Ed is an equal opportunity employer and welcomes applications from diverse candidates.

#J-18808-Ljbffr