PennyMac Loan Services, LLC
Overview
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
Typical Day The role of the Mortgage Loan Officer is to serve as a trusted financial consultant, engaging existing customers in our $700B+ serviced portfolio via phone to help them achieve their current and future home financing goals. The average estimated salary plus incentives for this position is $184,500 to $249,000 with uncapped potential earnings.
This position is designed for licensed professionals who excel at building relationships and providing clear, ethical guidance. You will be provided a steady flow of high-quality, warm inbound leads primarily from our existing Pennymac customer base with no cold calling or self sourced lead generation. You will utilize a cutting-edge loan origination system to serve customers with efficiency and speed and drive your business forward.
Responsibilities
Serve as a trusted advisor: Build rapport, evaluate customer needs and take a consultative approach toward customizing the best solution to improve their overall financial situation while leveraging our large suite of first and second mortgage products.
Provide tailored solutions: Recommend the loan solutions that best improve the customer's overall financial position and clearly explain how our competitive offer meets their specific needs.
Guide customers through the application process: Assist applicants through the entire application process, disclosure review, secure pricing and submit the loan to operations.
Pipeline management: Manage pipeline activities efficiently while meeting production goals and maintaining strict adherence to all compliance requirements and lending regulations.
Service excellence: Maintain a "Best in Class" experience to every caller as a representative of one of the largest residential mortgage lenders in the U.S., reflecting the organization’s culture and values.
What You’ll Bring / Qualifications
Minimum of 1 year of origination and lending experience
Active UST License required
Exceptional interpersonal, written, and verbal communication skills
Proven ability to multitask and thrive in a fast-paced environment while navigating multiple systems and software platforms
Strong sense of responsibility, organization, and follow-through
Meticulous attention to detail with the ability to work independently
Excellent critical thinking, problem-solving, and sound judgment skills
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Compensation Salary: $50,000 - $250,000 (varies by role, location, skills, and experience). Some roles may be eligible for performance-based compensation and/or stock-based incentives based on company and individual performance.
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At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
Typical Day The role of the Mortgage Loan Officer is to serve as a trusted financial consultant, engaging existing customers in our $700B+ serviced portfolio via phone to help them achieve their current and future home financing goals. The average estimated salary plus incentives for this position is $184,500 to $249,000 with uncapped potential earnings.
This position is designed for licensed professionals who excel at building relationships and providing clear, ethical guidance. You will be provided a steady flow of high-quality, warm inbound leads primarily from our existing Pennymac customer base with no cold calling or self sourced lead generation. You will utilize a cutting-edge loan origination system to serve customers with efficiency and speed and drive your business forward.
Responsibilities
Serve as a trusted advisor: Build rapport, evaluate customer needs and take a consultative approach toward customizing the best solution to improve their overall financial situation while leveraging our large suite of first and second mortgage products.
Provide tailored solutions: Recommend the loan solutions that best improve the customer's overall financial position and clearly explain how our competitive offer meets their specific needs.
Guide customers through the application process: Assist applicants through the entire application process, disclosure review, secure pricing and submit the loan to operations.
Pipeline management: Manage pipeline activities efficiently while meeting production goals and maintaining strict adherence to all compliance requirements and lending regulations.
Service excellence: Maintain a "Best in Class" experience to every caller as a representative of one of the largest residential mortgage lenders in the U.S., reflecting the organization’s culture and values.
What You’ll Bring / Qualifications
Minimum of 1 year of origination and lending experience
Active UST License required
Exceptional interpersonal, written, and verbal communication skills
Proven ability to multitask and thrive in a fast-paced environment while navigating multiple systems and software platforms
Strong sense of responsibility, organization, and follow-through
Meticulous attention to detail with the ability to work independently
Excellent critical thinking, problem-solving, and sound judgment skills
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Compensation Salary: $50,000 - $250,000 (varies by role, location, skills, and experience). Some roles may be eligible for performance-based compensation and/or stock-based incentives based on company and individual performance.
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