Bank of Hawaii
Overview
Universal Banker I (Kunia Branch) at Bank of Hawaii. Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with outstanding customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short- and long-term needs as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties. Responsibilities
Manages overall branch client experience. Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology, creating interest and handling objections. Greet and assist customers, manage lobby flow, assess and fulfill client needs, handle and resolve complaints, and escalate unfulfilled concerns to the appropriate branch or department. Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting. Actively sells financial products and services including referrals as appropriate. Interviews, processes applications, and closes for all consumer credit products. Provides high-quality service to customers. Processes a wide range of financial transactions including cashing checks, deposits, withdrawals, payments, cashier’s checks and traveler’s checks. Balances cash, opens and closes the vault, and performs ATM, vault, cash recycler and armored car duties. Trains new employees on operational procedures. Identifies and secures new high- and potentially high-value consumer clients. Manages calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to team goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects and participates in promotion and marketing of the Bank and its products and services. Keeps informed of current bank policies, procedures, federal laws and regulations and maintains knowledge of all new products, programs and sales promotions. Performs other duties as assigned. Relief staff may be assigned to one or more branches on a short- or long-term basis. Qualifications
Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration must be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated. High School Diploma or G.E.D, or equivalent related work experience. 2+ years of experience in consumer sales, marketing and customer service. Demonstrated success in retail environment. 2+ years of teller experience. Demonstrates ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc. Working knowledge and skills proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, and Relationship Building. Demonstrated knowledge and skill proficiency in Product/Service Knowledge, Agility, Risk Management, Problem Solving, Consultative Solutions, and Results Driven. Must be able to work evenings, weekends and holidays as assigned. Must be able to develop strong working relationships with all employees at various levels. Must be able to stand for extended periods. Must be able to provide own transportation and arrive timely. Must be able to push/lift up to 30 lbs. Relief staff must be able to work at different locations. As a Bank of Hawaii employee, you ensure compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii\'s full EEO statement, please visit https://www.boh.com/careers.
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Universal Banker I (Kunia Branch) at Bank of Hawaii. Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with outstanding customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short- and long-term needs as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties. Responsibilities
Manages overall branch client experience. Proactively engages existing and prospective clients to understand and interact with 21st century banking advancements by demonstrating transactions using technology, creating interest and handling objections. Greet and assist customers, manage lobby flow, assess and fulfill client needs, handle and resolve complaints, and escalate unfulfilled concerns to the appropriate branch or department. Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains knowledge of products and services, cross-sells, opens new accounts, calls on prospects and performs teleconsulting. Actively sells financial products and services including referrals as appropriate. Interviews, processes applications, and closes for all consumer credit products. Provides high-quality service to customers. Processes a wide range of financial transactions including cashing checks, deposits, withdrawals, payments, cashier’s checks and traveler’s checks. Balances cash, opens and closes the vault, and performs ATM, vault, cash recycler and armored car duties. Trains new employees on operational procedures. Identifies and secures new high- and potentially high-value consumer clients. Manages calling efforts, referrals, sales tracking and prospecting to achieve personal sales goals and contribute to team goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects and participates in promotion and marketing of the Bank and its products and services. Keeps informed of current bank policies, procedures, federal laws and regulations and maintains knowledge of all new products, programs and sales promotions. Performs other duties as assigned. Relief staff may be assigned to one or more branches on a short- or long-term basis. Qualifications
Registration with the Nationwide Mortgage Licensing System & Registry. If not yet registered, registration must be completed and accepted no later than 30 days from employment or transfer date. If not registered and accepted, employment may be terminated. High School Diploma or G.E.D, or equivalent related work experience. 2+ years of experience in consumer sales, marketing and customer service. Demonstrated success in retail environment. 2+ years of teller experience. Demonstrates ability and desire to advance skills in various areas of personal finance including investments, insurance, mortgage, etc. Working knowledge and skills proficiency in Customer Experience, Laws & Regulations, Technology Literacy, Communication, Accuracy & Efficiency, and Relationship Building. Demonstrated knowledge and skill proficiency in Product/Service Knowledge, Agility, Risk Management, Problem Solving, Consultative Solutions, and Results Driven. Must be able to work evenings, weekends and holidays as assigned. Must be able to develop strong working relationships with all employees at various levels. Must be able to stand for extended periods. Must be able to provide own transportation and arrive timely. Must be able to push/lift up to 30 lbs. Relief staff must be able to work at different locations. As a Bank of Hawaii employee, you ensure compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii\'s full EEO statement, please visit https://www.boh.com/careers.
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