Provident Bank
Overview
Personal Banker - Park Ridge - Full-Time Base pay range: $17.90/hr - $22.36/hr Provident Bank is a multi-billion-dollar bank with branches in New Jersey, Eastern Pennsylvania, and New York. We focus on placing employees, customers, and communities at the center of all we do. This role involves establishing relationships with customers to understand and satisfy their financial needs, while conducting transactions and delivering a positive customer experience. Responsibilities
Sales: meet referrals and cross-selling goals by understanding features and benefits of products and services; promote bank products; refer or resolve customer inquiries; actively refer customers for commercial products; strive to exceed customer expectations and grow a book of business. Service: identify opportunities with customers, assist with digital technologies, maintain cost efficiency, ensure quality customer service, and execute a positive customer service experience. Operations: ensure operational and financial safety in accordance with policies and laws; manage risk through lobby activities; verify customer identity; support branch operations; process transactions (check cashing, withdrawals, deposits, loan payments); prepare Currency Transaction Reports and Suspicious Activity Forms; assist in training staff; provide support to the contact center during high call volumes; manage safe deposit access. Minimum Qualifications
High school diploma or GED Minimum of 6 months of sales and service experience in a customer-facing retail environment Strong interpersonal, written and verbal communication skills Flexible schedule based on business needs Professional demeanor with customers and coworkers Strong math and analytical skills; understanding of safety and security practices Ability to build relationships through consultative conversations and present sales opportunities Strong customer service/advocacy skills; strong organizational and time management skills Proficient in computer skills, including Microsoft Office; ability to learn various programs May be required to register as a mortgage loan originator with the NMLS prior to mortgage loan applications Preferred Qualifications
Prior retail banking experience Life and Health Licenses to support investment program Working Conditions
Retail banking branch environment; overtime may be required; some travel to other locations/branches Lifting up to 25 lbs (coins); prolonged sitting/standing; occasional bending or stooping for coin retrieval Normal office environment with moderate noise; may involve travel to customer or property locations Equal Opportunity
Provident Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. We are committed to creating a socially and culturally diverse employee base. We value the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a differentiator for why people choose to work here. Pay Details
Base pay range: $17.90 - $22.36 per hour. Actual offered pay may vary based on candidate's skills, experience, knowledge, location, internal equity, and organizational needs. This role is incentive eligible based on company, business, and individual performance. Benefits include PTO, holidays, Health/Wellness plans, 401(k), disability insurance, EAP, and life insurance. Tuition disbursement and loan repayment programs are available. Voluntary benefits include supplemental life, accident, critical illness, hospital indemnity, and legal plans. Job Functions & Seniority
Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales Industries: Banking
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Personal Banker - Park Ridge - Full-Time Base pay range: $17.90/hr - $22.36/hr Provident Bank is a multi-billion-dollar bank with branches in New Jersey, Eastern Pennsylvania, and New York. We focus on placing employees, customers, and communities at the center of all we do. This role involves establishing relationships with customers to understand and satisfy their financial needs, while conducting transactions and delivering a positive customer experience. Responsibilities
Sales: meet referrals and cross-selling goals by understanding features and benefits of products and services; promote bank products; refer or resolve customer inquiries; actively refer customers for commercial products; strive to exceed customer expectations and grow a book of business. Service: identify opportunities with customers, assist with digital technologies, maintain cost efficiency, ensure quality customer service, and execute a positive customer service experience. Operations: ensure operational and financial safety in accordance with policies and laws; manage risk through lobby activities; verify customer identity; support branch operations; process transactions (check cashing, withdrawals, deposits, loan payments); prepare Currency Transaction Reports and Suspicious Activity Forms; assist in training staff; provide support to the contact center during high call volumes; manage safe deposit access. Minimum Qualifications
High school diploma or GED Minimum of 6 months of sales and service experience in a customer-facing retail environment Strong interpersonal, written and verbal communication skills Flexible schedule based on business needs Professional demeanor with customers and coworkers Strong math and analytical skills; understanding of safety and security practices Ability to build relationships through consultative conversations and present sales opportunities Strong customer service/advocacy skills; strong organizational and time management skills Proficient in computer skills, including Microsoft Office; ability to learn various programs May be required to register as a mortgage loan originator with the NMLS prior to mortgage loan applications Preferred Qualifications
Prior retail banking experience Life and Health Licenses to support investment program Working Conditions
Retail banking branch environment; overtime may be required; some travel to other locations/branches Lifting up to 25 lbs (coins); prolonged sitting/standing; occasional bending or stooping for coin retrieval Normal office environment with moderate noise; may involve travel to customer or property locations Equal Opportunity
Provident Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law. We are committed to creating a socially and culturally diverse employee base. We value the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a differentiator for why people choose to work here. Pay Details
Base pay range: $17.90 - $22.36 per hour. Actual offered pay may vary based on candidate's skills, experience, knowledge, location, internal equity, and organizational needs. This role is incentive eligible based on company, business, and individual performance. Benefits include PTO, holidays, Health/Wellness plans, 401(k), disability insurance, EAP, and life insurance. Tuition disbursement and loan repayment programs are available. Voluntary benefits include supplemental life, accident, critical illness, hospital indemnity, and legal plans. Job Functions & Seniority
Seniority level: Entry level Employment type: Full-time Job function: Finance and Sales Industries: Banking
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