State Employees Credit Union of New Mexico
Fraud and Security Investigator
State Employees Credit Union of New Mexico, Santa Fe, New Mexico, us, 87503
Overview
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Fraud and Security Investigator
role at
State Employees Credit Union of New Mexico .
POSITION TITLE: Fraud and Security Investigator
REPORTS TO: Fraud and Security Manager
SUPERVISES: N/A
JOB STATUS: Non-Exempt
JOB GRADE 9: $20.77- $25.97 Targeted Hourly Rate
Job Details
Job Summary : This role assists in identifying potential risks to the Credit Union's assets and Membership, and will minimize and prevent losses from high-risk and fraudulent monetary and non-monetary transactions by tracking and monitoring suspicious financial activity. The Fraud and Security Investigator will offer direct support to frontline staff, State ECU members, other financial institutions, law enforcement agencies, and attorneys on issues related to fraud or security incidents. Responsibilities include reviewing and investigating various financial fraud, initiated online or in person, and maintaining a high level of professionalism when dealing with members, law enforcement, and other financial institutions. They are responsible for reviewing, researching, and corresponding to subpoena processing, managing and investigating a fraud caseload, and spotting and reporting any security errors or gaps to ensure State ECU complies with federal laws. They support the Compliance team in adhering to the Bank Secrecy Act (BSA) regulations by reviewing policies and procedures in risk management and loss control. They take proactive measures to prevent or recover losses in accordance with departmental procedures and Federal Regulations.
All State Employees Credit Union employees are proactive, result-driven, and committed to the Credit Union's mission and vision, striving to achieve high standards of excellence.
Duties/Responsibilities
Review fraud disputes daily, following regulation dispute resolution requirements.
Investigate fraudulent activity from a variety of financial transactions.
Process Affidavits of Forgery. Conduct research, investigation, and interviews.
Process and comply with subpoena requests and other legal proceedings.
Follow standard procedures and action plans to reduce exposure to suspect items and/or transactions.
Monitor fraud trends and compromises and take appropriate action to mitigate losses.
Ensure reporting disputes and losses to the bond company is completed as necessary.
Research forged, altered, and potentially fraudulent activity and items.
Research, identify, resolve, and/or escalate fraud cases as necessary and ensure that case files are accurate and complete with all documentation.
Assist the Fraud and Security Manager with internal fraud and security training.
Assist with security branch incidents, Member incidents, robberies, and other emergency action plan response guidance.
Communicate and collaborate with staff to resolve fraud and suspected fraud cases.
File necessary reports with state/local authorities when identifying reasonable cause. Provide documentation, photos, videos, etc., and follow up as needed for resolution.
Monitor and participate in Financial Institution Security Officers Association (FISOA) notices, attend meetings, alert staff, and take action to prevent losses; send out credit union alerts to staff.
Use investigations experience to assess risk of current operational procedures and make loss-prevention recommendations.
Apply knowledge of federal and state regulations concerning fraud to ensure the credit union's procedures comply.
Assist with semi-annual Emergency Action Plan training for staff.
Stay current on security requirements and update procedures as needed.
File Suspicious Activity Reports (SARs) on cases meeting SAR criteria.
Support the Compliance department in BSA compliance aspects, including dispute resolution for credit cards and Reg E.
Review/authorize provisional credit to members as appropriate.
Maintain a fraud log by calendar year.
Understand compliance issues and attend training related to Fraud and Security, including the Bank Secrecy Act.
Provide backup support to the Compliance team and responsibilities.
Perform other duties as assigned.
Required Skills/Abilities
Knowledgeable of fraud investigations.
Ability to maintain high accuracy and thoroughness when executing tasks.
Effective written and verbal communication skills, with the ability to communicate information in an approachable manner.
Self-starter with the ability to independently assess priorities and deliver high-quality results.
Active listening skills; understand points being made and present solutions as necessary.
Patience, tact, enthusiasm, and a positive attitude toward staff, Members, and the public.
Detail-oriented, analytical, highly organized, and proficient with office equipment, Microsoft Office, and PDF editors.
Strong critical thinking, analytical, and organizational skills.
Ability to develop creative ideas and solutions for given topics or situations.
Job Related Travel as required.
Education/Experience
Education or experience equivalent to a bachelor's degree in a related field, plus 3+ years of progressive experience in banking, financial operations, or related.
Relevant professional certifications are preferred but not required. This may include but is not limited to:
Criminology
Bank Secrecy Act (BSA), security, bank regulations and similar.
General Requirements
Work in a safety-conscious manner and follow safe work practices.
Adhere to the Drug Free Workplace policy.
Comply with company policies and local, state, and federal regulations.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Some standing, walking, kneeling, stooping, bending, and lifting.
Must be able to lift up to 15 pounds.
Must be able to access and navigate each department at the organization’s facilities.
Benefits and Application State Employees Credit Union offers a highly competitive benefits package.
Applications must be received by Human Resources.
State Employees Credit Union of New Mexico is an Equal Opportunity Employer. Equal Opportunity Employer, including disabled and veterans.
Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Financial Services and Banking
#J-18808-Ljbffr
Fraud and Security Investigator
role at
State Employees Credit Union of New Mexico .
POSITION TITLE: Fraud and Security Investigator
REPORTS TO: Fraud and Security Manager
SUPERVISES: N/A
JOB STATUS: Non-Exempt
JOB GRADE 9: $20.77- $25.97 Targeted Hourly Rate
Job Details
Job Summary : This role assists in identifying potential risks to the Credit Union's assets and Membership, and will minimize and prevent losses from high-risk and fraudulent monetary and non-monetary transactions by tracking and monitoring suspicious financial activity. The Fraud and Security Investigator will offer direct support to frontline staff, State ECU members, other financial institutions, law enforcement agencies, and attorneys on issues related to fraud or security incidents. Responsibilities include reviewing and investigating various financial fraud, initiated online or in person, and maintaining a high level of professionalism when dealing with members, law enforcement, and other financial institutions. They are responsible for reviewing, researching, and corresponding to subpoena processing, managing and investigating a fraud caseload, and spotting and reporting any security errors or gaps to ensure State ECU complies with federal laws. They support the Compliance team in adhering to the Bank Secrecy Act (BSA) regulations by reviewing policies and procedures in risk management and loss control. They take proactive measures to prevent or recover losses in accordance with departmental procedures and Federal Regulations.
All State Employees Credit Union employees are proactive, result-driven, and committed to the Credit Union's mission and vision, striving to achieve high standards of excellence.
Duties/Responsibilities
Review fraud disputes daily, following regulation dispute resolution requirements.
Investigate fraudulent activity from a variety of financial transactions.
Process Affidavits of Forgery. Conduct research, investigation, and interviews.
Process and comply with subpoena requests and other legal proceedings.
Follow standard procedures and action plans to reduce exposure to suspect items and/or transactions.
Monitor fraud trends and compromises and take appropriate action to mitigate losses.
Ensure reporting disputes and losses to the bond company is completed as necessary.
Research forged, altered, and potentially fraudulent activity and items.
Research, identify, resolve, and/or escalate fraud cases as necessary and ensure that case files are accurate and complete with all documentation.
Assist the Fraud and Security Manager with internal fraud and security training.
Assist with security branch incidents, Member incidents, robberies, and other emergency action plan response guidance.
Communicate and collaborate with staff to resolve fraud and suspected fraud cases.
File necessary reports with state/local authorities when identifying reasonable cause. Provide documentation, photos, videos, etc., and follow up as needed for resolution.
Monitor and participate in Financial Institution Security Officers Association (FISOA) notices, attend meetings, alert staff, and take action to prevent losses; send out credit union alerts to staff.
Use investigations experience to assess risk of current operational procedures and make loss-prevention recommendations.
Apply knowledge of federal and state regulations concerning fraud to ensure the credit union's procedures comply.
Assist with semi-annual Emergency Action Plan training for staff.
Stay current on security requirements and update procedures as needed.
File Suspicious Activity Reports (SARs) on cases meeting SAR criteria.
Support the Compliance department in BSA compliance aspects, including dispute resolution for credit cards and Reg E.
Review/authorize provisional credit to members as appropriate.
Maintain a fraud log by calendar year.
Understand compliance issues and attend training related to Fraud and Security, including the Bank Secrecy Act.
Provide backup support to the Compliance team and responsibilities.
Perform other duties as assigned.
Required Skills/Abilities
Knowledgeable of fraud investigations.
Ability to maintain high accuracy and thoroughness when executing tasks.
Effective written and verbal communication skills, with the ability to communicate information in an approachable manner.
Self-starter with the ability to independently assess priorities and deliver high-quality results.
Active listening skills; understand points being made and present solutions as necessary.
Patience, tact, enthusiasm, and a positive attitude toward staff, Members, and the public.
Detail-oriented, analytical, highly organized, and proficient with office equipment, Microsoft Office, and PDF editors.
Strong critical thinking, analytical, and organizational skills.
Ability to develop creative ideas and solutions for given topics or situations.
Job Related Travel as required.
Education/Experience
Education or experience equivalent to a bachelor's degree in a related field, plus 3+ years of progressive experience in banking, financial operations, or related.
Relevant professional certifications are preferred but not required. This may include but is not limited to:
Criminology
Bank Secrecy Act (BSA), security, bank regulations and similar.
General Requirements
Work in a safety-conscious manner and follow safe work practices.
Adhere to the Drug Free Workplace policy.
Comply with company policies and local, state, and federal regulations.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Some standing, walking, kneeling, stooping, bending, and lifting.
Must be able to lift up to 15 pounds.
Must be able to access and navigate each department at the organization’s facilities.
Benefits and Application State Employees Credit Union offers a highly competitive benefits package.
Applications must be received by Human Resources.
State Employees Credit Union of New Mexico is an Equal Opportunity Employer. Equal Opportunity Employer, including disabled and veterans.
Additional Information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other, Information Technology, and Management
Industries: Financial Services and Banking
#J-18808-Ljbffr