Crestline Hotels & Resorts
Overview
The Front Desk Night Clerk position at the Courtyard and SpringHill Suites by Marriott Asheville is available for individuals who do their best work when others are sleeping. The Night Auditor serves as ambassador to the hotel, handling all check-ins and check-outs, answering incoming calls, and upholding Guest Service Standards. The role includes nightly accounting and may involve acting as a "Runner" for housekeeping needs during the midnight shift. The Night Auditor will compute, classify, and record numerical data to maintain complete financial records and verify figures, calculations, and postings pertaining to business transactions recorded by other workers.
Benefits
Health & Wellness Plans
401K Matching
Generous Personal Leave Plan
Travel Discounts
Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of hotel features/services, hours of operation; room types, layouts, decor, and location; room rates, packages, and promotions; daily house count and expected arrivals/departures; room availability; and scheduled daily group activities.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Handle bank transactions securely and verify cash drawers.
Read and record information from the log book; process currency exchange and payments to guest accounts.
Process adjustments, rebates, paid outs, and credits as required.
Operate and secure the Property Management System (PMS).
Verify and correct the Room Rate Report; post and audit Banquet charges.
Adjust outside Vendor activity and reconcile telephone calls and miscellaneous accounts.
Back up computer system files and ensure checks are properly closed in the Point of Sale (POS) system.
Print end-of-day reports, audit cashiers’ work, and correct discrepancies.
Audit all miscellaneous charges (banquets, bars, etc.) and verify package postings on house accounts.
Enter sales figures into the PMS and balance all accounts; run room and tax verifications and ensure room rates posted.
Verify cashiers reports and close daily logs; record room statistics; run and distribute daily/ morning/ backup reports.
Print express check-out folios and brief relief staff during sign-out.
Review Night Audit checklist to ensure all tasks are completed; restock printers; submit maintenance requests via work orders as needed.
Attend monthly department meetings and training sessions as necessary.
Education And Experience
High School Graduate or General Education Degree (GED)
One year previous experience in a similar hotel position
Must be able to work the overnight shift 11pm - 7am
Basic computer skills required
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Get notified about new Night Auditor jobs in Asheville, NC.
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Benefits
Health & Wellness Plans
401K Matching
Generous Personal Leave Plan
Travel Discounts
Responsibilities
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge of hotel features/services, hours of operation; room types, layouts, decor, and location; room rates, packages, and promotions; daily house count and expected arrivals/departures; room availability; and scheduled daily group activities.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Handle bank transactions securely and verify cash drawers.
Read and record information from the log book; process currency exchange and payments to guest accounts.
Process adjustments, rebates, paid outs, and credits as required.
Operate and secure the Property Management System (PMS).
Verify and correct the Room Rate Report; post and audit Banquet charges.
Adjust outside Vendor activity and reconcile telephone calls and miscellaneous accounts.
Back up computer system files and ensure checks are properly closed in the Point of Sale (POS) system.
Print end-of-day reports, audit cashiers’ work, and correct discrepancies.
Audit all miscellaneous charges (banquets, bars, etc.) and verify package postings on house accounts.
Enter sales figures into the PMS and balance all accounts; run room and tax verifications and ensure room rates posted.
Verify cashiers reports and close daily logs; record room statistics; run and distribute daily/ morning/ backup reports.
Print express check-out folios and brief relief staff during sign-out.
Review Night Audit checklist to ensure all tasks are completed; restock printers; submit maintenance requests via work orders as needed.
Attend monthly department meetings and training sessions as necessary.
Education And Experience
High School Graduate or General Education Degree (GED)
One year previous experience in a similar hotel position
Must be able to work the overnight shift 11pm - 7am
Basic computer skills required
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Get notified about new Night Auditor jobs in Asheville, NC.
#J-18808-Ljbffr