First Financial Bank
Overview
Join to apply for the
Consumer Banker II (4th & Vine)
role at
First Financial Bank Responsibilities
Perform necessary functions to open accounts and perform maintenance. Run a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow up. Daily activities that align with The First Financial Bank Experience (FFB Experience): partner with appropriate internal constituencies to bring appropriate level of expertise to the client (service or solution related). Ensure client follow up calls are conducted in the proper time frame. Maintain all operational and risk management standards. Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email. Model the way for peers and coworkers aligned with First Financial’s Mission and Values. Adhere to all compliance and regulatory procedures. Track, report and communicate business results and activities to their FCM. Partner with District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a first-class client experience. Function as client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model. Participate in and support sales and service activities through site center huddles and meetings. Consistently meet or exceed sales, service and referral goals by collaborating with the team, the District, and lines of business to help clients meet their financial needs. Provide digital assistance and service for clients establishing or needing support with the bank’s online offering. Stay informed on bank products, processes, and procedures, especially the more complex ones. Minimum Knowledge, Skills, and Abilities
3-4 years of experience coaching and/or mentoring in a retail environment. 3-4 years of personal experience in sales and service with success in achieving sales and service goals. 3-4 years of demonstrated success with achievement of performance goals. High school diploma or GED required. 4-5 years related experience and/or training; or equivalent combination of education and experience. Preferred Knowledge and Skills
Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred. Level of Complexity and Scope
Ability to serve a wide variety of client needs according to bank policy and procedures. Ability to lead teams as needed. Ability to lead outside sales efforts. Degree of Independence and Decision-Making
Works with limited supervision. Follows established guidelines. Applies guidelines with proficiency. Collaborates with a senior role or Supervisor. Uses subject-matter expertise to advise others. Required Supervisory Responsibilities
Supports the management needs for the FCM. Supports the management needs of market leadership. Physical Requirements
Occasionally lifts and carries up to 50 lbs. Frequently lifts and carries up to 10 lbs. Frequently sits, stands, walks and drives. Compliance Statement
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting, and all other lending and deposit compliance requirements. Development and Training
Transaction Processing & Regulatory Understanding Client Conversation Workshop 1.0 Client Conversation Workshop 2.0 Consumer Banking Certification: Intro to Networking, COI and Community Development Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training) Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud Consumer Lending Certification: Loan Application and Communication Consumer Lending Certification: Regulatory, Risk, Legal & Fraud Consumer Deposit Certification: Estates, Trusts & Power of Attorneys Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart Consumer Lending Certification: Understanding Underwriting & Processing Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules Small Business Business Deposit Certification: treasury, Public Funds, IOLTA/IOTA, DACA Small Business Client Conversation Business Lending Certification: Intro Understanding Business Credit, Underwriting & Products WorkLife WorkLife Banking Certification: Prospecting new WorkLife Opportunities WorkLife Banking Certification: Facilitating WorkLife Presentations WorkLife Banking Certification: Business Management Tool Community Development Community Development Certification: Developing COI/relationships with Community Organizations Community Development Certification: Understanding Financial Literacy Programs Community Development Certification: Facilitating Financial Literacy Community Development Certification: Give First Benefits
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. Incentive Eligibility
All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. Equal Opportunity
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other protected characteristic. We are an E-Verify Employer.
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Join to apply for the
Consumer Banker II (4th & Vine)
role at
First Financial Bank Responsibilities
Perform necessary functions to open accounts and perform maintenance. Run a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow up. Daily activities that align with The First Financial Bank Experience (FFB Experience): partner with appropriate internal constituencies to bring appropriate level of expertise to the client (service or solution related). Ensure client follow up calls are conducted in the proper time frame. Maintain all operational and risk management standards. Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email. Model the way for peers and coworkers aligned with First Financial’s Mission and Values. Adhere to all compliance and regulatory procedures. Track, report and communicate business results and activities to their FCM. Partner with District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a first-class client experience. Function as client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model. Participate in and support sales and service activities through site center huddles and meetings. Consistently meet or exceed sales, service and referral goals by collaborating with the team, the District, and lines of business to help clients meet their financial needs. Provide digital assistance and service for clients establishing or needing support with the bank’s online offering. Stay informed on bank products, processes, and procedures, especially the more complex ones. Minimum Knowledge, Skills, and Abilities
3-4 years of experience coaching and/or mentoring in a retail environment. 3-4 years of personal experience in sales and service with success in achieving sales and service goals. 3-4 years of demonstrated success with achievement of performance goals. High school diploma or GED required. 4-5 years related experience and/or training; or equivalent combination of education and experience. Preferred Knowledge and Skills
Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred. Level of Complexity and Scope
Ability to serve a wide variety of client needs according to bank policy and procedures. Ability to lead teams as needed. Ability to lead outside sales efforts. Degree of Independence and Decision-Making
Works with limited supervision. Follows established guidelines. Applies guidelines with proficiency. Collaborates with a senior role or Supervisor. Uses subject-matter expertise to advise others. Required Supervisory Responsibilities
Supports the management needs for the FCM. Supports the management needs of market leadership. Physical Requirements
Occasionally lifts and carries up to 50 lbs. Frequently lifts and carries up to 10 lbs. Frequently sits, stands, walks and drives. Compliance Statement
The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by state and federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting, and all other lending and deposit compliance requirements. Development and Training
Transaction Processing & Regulatory Understanding Client Conversation Workshop 1.0 Client Conversation Workshop 2.0 Consumer Banking Certification: Intro to Networking, COI and Community Development Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training) Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud Consumer Lending Certification: Loan Application and Communication Consumer Lending Certification: Regulatory, Risk, Legal & Fraud Consumer Deposit Certification: Estates, Trusts & Power of Attorneys Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart Consumer Lending Certification: Understanding Underwriting & Processing Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules Small Business Business Deposit Certification: treasury, Public Funds, IOLTA/IOTA, DACA Small Business Client Conversation Business Lending Certification: Intro Understanding Business Credit, Underwriting & Products WorkLife WorkLife Banking Certification: Prospecting new WorkLife Opportunities WorkLife Banking Certification: Facilitating WorkLife Presentations WorkLife Banking Certification: Business Management Tool Community Development Community Development Certification: Developing COI/relationships with Community Organizations Community Development Certification: Understanding Financial Literacy Programs Community Development Certification: Facilitating Financial Literacy Community Development Certification: Give First Benefits
We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide. Incentive Eligibility
All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. Equal Opportunity
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other protected characteristic. We are an E-Verify Employer.
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