CSM Corporation
Night Auditor (On-Call) - Hilton Garden Inn Marlborough
CSM Corporation, Marlborough, Massachusetts, us, 01752
Night Auditor (On-Call) - Hilton Garden Inn Marlborough
Join the
Night Auditor (On-Call) - Hilton Garden Inn Marlborough
role at
CSM Corporation The Night Auditor will perform the manager-on-duty role during 3rd shift, anticipate and respond to guests in a friendly and positive manner, and provide the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contribute to the efforts of other departments when necessary. Understand and follow CSM guest service recovery program. Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel. Follow proper selling techniques and ensure strategies are utilized to maximize room revenues. Monitor room availability, follow restrictions, and all booking policies and procedures. Drive sales and maximize revenue by up-selling rooms and amenities. Follow CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adhere to cost controls to reduce expenses and waste. Produce required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, work on assigned additional projects, stock supplies and assist other over-night staff as needed. Adhere to CSM general work rules and department procedures. Attend all required department and hotel meetings. Maintain a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follow all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Education: High school diploma or GED required. Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis. CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits, time-off, scholarship program, generous hotel discounts and more! CSM Corporation is an equal opportunity employer and welcomes applications from diverse candidates.
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Join the
Night Auditor (On-Call) - Hilton Garden Inn Marlborough
role at
CSM Corporation The Night Auditor will perform the manager-on-duty role during 3rd shift, anticipate and respond to guests in a friendly and positive manner, and provide the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contribute to the efforts of other departments when necessary. Understand and follow CSM guest service recovery program. Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel. Follow proper selling techniques and ensure strategies are utilized to maximize room revenues. Monitor room availability, follow restrictions, and all booking policies and procedures. Drive sales and maximize revenue by up-selling rooms and amenities. Follow CSM procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adhere to cost controls to reduce expenses and waste. Produce required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, work on assigned additional projects, stock supplies and assist other over-night staff as needed. Adhere to CSM general work rules and department procedures. Attend all required department and hotel meetings. Maintain a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follow all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Education: High school diploma or GED required. Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis. CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits, time-off, scholarship program, generous hotel discounts and more! CSM Corporation is an equal opportunity employer and welcomes applications from diverse candidates.
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