North Point Hospitality
Front Office Manager
North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we've worked with big hotel companies like Hilton and Marriott to create these projects. So far, we've built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We're also working on 5 more hotels that are either being built or planned.
Benefits
Free Parking / On Bus Route
Early Access to Earned Wages
Medical, Dental and Vision Insurance
Travel Discounts
401K Match
PTO After 90 Days
Competitive Pay
Responsibilities
Registers guests
Checks out guests and settles accounts
Provides general information to guests (i.e. directions, restaurant hours etc.)
Balances and audits all Front Office postings and settlements
Updates daily checklist and guest history
Balances all credit cards, direct bills, and miscellaneous charges from all shifts
Closes the food and beverage point of sale system and balances all room charges from outlets
Starts close-out process; prints and distributes Night Audit Report Packets
Consistently provides exceptional customer service by exceeding guests expectations
Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently
Communicates information regarding guests' needs to other team members and departments
Qualifications
At least 1 year in a hotel or a related field
High school diploma or equivalent
Basic knowledge of accounting principles
Proficient in Windows, Excel, Email and Word
Strong problem solving and troubleshooting abilities
Effective communication skills
Ability to work independently with minimal supervision
Capable of handling high pressure situations and maintaining composure
Flexible rotating schedule and ability to attend mandatory meetings
Professionalism
Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
Ability to display a consistently caring and respectful attitude
Act as a gracious host to guests, vendors and candidates for employment
#J-18808-Ljbffr
Benefits
Free Parking / On Bus Route
Early Access to Earned Wages
Medical, Dental and Vision Insurance
Travel Discounts
401K Match
PTO After 90 Days
Competitive Pay
Responsibilities
Registers guests
Checks out guests and settles accounts
Provides general information to guests (i.e. directions, restaurant hours etc.)
Balances and audits all Front Office postings and settlements
Updates daily checklist and guest history
Balances all credit cards, direct bills, and miscellaneous charges from all shifts
Closes the food and beverage point of sale system and balances all room charges from outlets
Starts close-out process; prints and distributes Night Audit Report Packets
Consistently provides exceptional customer service by exceeding guests expectations
Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently
Communicates information regarding guests' needs to other team members and departments
Qualifications
At least 1 year in a hotel or a related field
High school diploma or equivalent
Basic knowledge of accounting principles
Proficient in Windows, Excel, Email and Word
Strong problem solving and troubleshooting abilities
Effective communication skills
Ability to work independently with minimal supervision
Capable of handling high pressure situations and maintaining composure
Flexible rotating schedule and ability to attend mandatory meetings
Professionalism
Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
Ability to display a consistently caring and respectful attitude
Act as a gracious host to guests, vendors and candidates for employment
#J-18808-Ljbffr