Apple Roofing
1 week ago Be among the first 25 applicants
As a Claims Specialist, you will play a critical role in delivering a sweeter experience to our homeowners and insurance partners by managing all aspects of Managed Repair Program (MRP) roofing projects. This hybrid role combines responsibilities of both a Roofing Consultant and Project Manager, with a specialized focus on MRP jobs. Your primary objective is to scope and manage MRP jobs to ensure accurate assessments, quality execution, and full alignment with our Purpose, Mission, and Values—putting people first, making it easy, and doing the right thing.
Key responsibilities include:
Respond promptly to high-volume MRP leads provided through our managed repair programs. Conduct thorough property inspections and scoping of MRP roofing projects. Accurately document project details, job photos, inspection notes, and measurements in AccuLynx, ensuring all information is timely and complete. Use AccuLynx to manage project status, communicate with internal teams, upload required documentation, and track project progress. Manage project timelines and coordinate with production teams to ensure materials, crews, and schedules are in place for a successful build day. Serve as the primary point of contact for the homeowner throughout the MRP project lifecycle, providing updates, answering questions, and ensuring customer satisfaction. Travel outside your home market as needed to inspect and manage MRP claims in other territories. Collaborate with regional leadership, internal departments, and insurance partners to ensure smooth execution and resolution of each job. Uphold Apple Roofing's standards for professionalism, cleanliness, and quality craftsmanship on all job sites. Embody and promote Apple Roofing's purpose of building a sweeter experience and core Values by creating trust, simplifying processes, and focusing on people. Meet and maintain key performance indicators (KPIs), including: Quality: based on customer feedback and internal standards, Service: as reflected in Net Promoter Score (NPS) ratings, and Cycle Time: ensuring efficient progression from job approval to job completion.
Requirements
Minimum of 3 years of experience in roofing, restoration, or insurance-related construction roles Ability to write or learn Xactimate, Symbility and Hover Deep understanding of roofing systems, construction methods, and scoping best practices Proven ability to accurately assess damage, create detailed scopes, and interpret insurance estimates Strong communication skills—verbal and written—with homeowners, crews, and insurance partners Ability to travel outside your home market as needed Strong attention to detail and commitment to documentation accuracy Ability to manage multiple projects and deadlines efficiently Physically able to inspect residential roofs (climb ladders, walk on steep slopes, etc.) Valid driver's license and reliable transportation
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Apple Roofing by 2x Sign in to set job alerts for “Claims Specialist” roles.
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Key responsibilities include:
Respond promptly to high-volume MRP leads provided through our managed repair programs. Conduct thorough property inspections and scoping of MRP roofing projects. Accurately document project details, job photos, inspection notes, and measurements in AccuLynx, ensuring all information is timely and complete. Use AccuLynx to manage project status, communicate with internal teams, upload required documentation, and track project progress. Manage project timelines and coordinate with production teams to ensure materials, crews, and schedules are in place for a successful build day. Serve as the primary point of contact for the homeowner throughout the MRP project lifecycle, providing updates, answering questions, and ensuring customer satisfaction. Travel outside your home market as needed to inspect and manage MRP claims in other territories. Collaborate with regional leadership, internal departments, and insurance partners to ensure smooth execution and resolution of each job. Uphold Apple Roofing's standards for professionalism, cleanliness, and quality craftsmanship on all job sites. Embody and promote Apple Roofing's purpose of building a sweeter experience and core Values by creating trust, simplifying processes, and focusing on people. Meet and maintain key performance indicators (KPIs), including: Quality: based on customer feedback and internal standards, Service: as reflected in Net Promoter Score (NPS) ratings, and Cycle Time: ensuring efficient progression from job approval to job completion.
Requirements
Minimum of 3 years of experience in roofing, restoration, or insurance-related construction roles Ability to write or learn Xactimate, Symbility and Hover Deep understanding of roofing systems, construction methods, and scoping best practices Proven ability to accurately assess damage, create detailed scopes, and interpret insurance estimates Strong communication skills—verbal and written—with homeowners, crews, and insurance partners Ability to travel outside your home market as needed Strong attention to detail and commitment to documentation accuracy Ability to manage multiple projects and deadlines efficiently Physically able to inspect residential roofs (climb ladders, walk on steep slopes, etc.) Valid driver's license and reliable transportation
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Apple Roofing by 2x Sign in to set job alerts for “Claims Specialist” roles.
Independent Insurance Claims Adjuster in Old Hickory, Tennessee
Independent Insurance Claims Adjuster in Antioch, Tennessee
Independent Insurance Claims Adjuster in Hermitage, Tennessee
Independent Insurance Claims Adjuster in Franklin, Tennessee
Independent Insurance Claims Adjuster in Smyrna, Tennessee
Independent Insurance Claims Adjuster in Brentwood, Tennessee
Independent Insurance Claims Adjuster in Madison, Tennessee
Hiring Experienced Claims Adjusters - 3K sign on bonus
Independent Insurance Claims Adjuster in Goodlettsville, Tennessee
Independent Insurance Claims Adjuster in Ashland City, Tennessee
Independent Insurance Claims Adjuster in La Vergne, Tennessee
Independent Insurance Claims Adjuster in Mount Juliet, Tennessee
Independent Insurance Claims Adjuster in Springfield, Tennessee
Auto Adjuster – TN – Early Settlement claims
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Catastrophe Property Adjuster *MULTIPLE REMOTE LOCATIONS*
Antioch, TN $66,625.00-$106,427.00 10 months ago Independent Insurance Claims Adjuster in Gallatin, Tennessee
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Daily Scope Only Property Field Adjuster
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr