Fifth Third Bank
Overview
Make banking a Fifth Third better. We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank. Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week onboarding and education program that includes rotations in operations and Sales & Service. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The role focuses on acquiring new households and/or deepening existing customer relationships through activities such as lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff. Location: Highland, Michigan 48356
Essential Duties and Responsibilities
Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using the value proposition. Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Cross-sell to the existing customer base and engage in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events) as directed. Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, holistic financial solutions. Consistently meet/exceed customer experience and individual/team production goals and drive year-over-year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs with respect to the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Act with confidence by answering customer questions and owning customer issues. Maintain a position of trust and responsibility by keeping all business information confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Adhere to established policies and procedures while opening/servicing the full range of Retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
Supervisory Responsibilities
None.
Qualifications
College degree or work experience providing transferable skills, or a combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort with sales activities designed to acquire new consumer households and/or cross-sell to established customers. Ability to analyze credit and financial information with advanced math understanding. Professional representation of Fifth Third Bank in appearance and in verbal/written communication. Ability to develop working knowledge of Retail policies and procedures to utilize good judgment in decision-making. This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS site provides MU4R questions and registration details for employment.
Working Conditions
Normal office environment. Extended viewing of computer screens. Travel within the affiliate for training and scheduling flexibility; travel outside the affiliate for classroom training sessions may be required.
#LI-KH1
Compensation and Benefits
At Fifth Third, we recognize the role employees play in improving the lives of customers and communities. Our Total Rewards include comprehensive benefits and differentiated compensation offerings. The base salary is reflective of the salary range for roles within this pay grade across the U.S., with variations based on role, experience, education, and geography. Our benefits programs support physical, financial, emotional and social well-being. Learn more at the Fifth Third Careers page.
Location: Highland, Michigan 48356
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from agencies without an active agreement. Any unsolicited resumes will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to promote equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
#J-18808-Ljbffr
Make banking a Fifth Third better. We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank. Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week onboarding and education program that includes rotations in operations and Sales & Service. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The role focuses on acquiring new households and/or deepening existing customer relationships through activities such as lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processing teller transactions as well as working as a member of the platform staff. Location: Highland, Michigan 48356
Essential Duties and Responsibilities
Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using the value proposition. Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Cross-sell to the existing customer base and engage in outside sales activities (e.g., Membership Advantage onsite presentations, business sales calls, community financial literacy events) as directed. Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, holistic financial solutions. Consistently meet/exceed customer experience and individual/team production goals and drive year-over-year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs with respect to the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Act with confidence by answering customer questions and owning customer issues. Maintain a position of trust and responsibility by keeping all business information confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Adhere to established policies and procedures while opening/servicing the full range of Retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.
Supervisory Responsibilities
None.
Qualifications
College degree or work experience providing transferable skills, or a combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort with sales activities designed to acquire new consumer households and/or cross-sell to established customers. Ability to analyze credit and financial information with advanced math understanding. Professional representation of Fifth Third Bank in appearance and in verbal/written communication. Ability to develop working knowledge of Retail policies and procedures to utilize good judgment in decision-making. This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS site provides MU4R questions and registration details for employment.
Working Conditions
Normal office environment. Extended viewing of computer screens. Travel within the affiliate for training and scheduling flexibility; travel outside the affiliate for classroom training sessions may be required.
#LI-KH1
Compensation and Benefits
At Fifth Third, we recognize the role employees play in improving the lives of customers and communities. Our Total Rewards include comprehensive benefits and differentiated compensation offerings. The base salary is reflective of the salary range for roles within this pay grade across the U.S., with variations based on role, experience, education, and geography. Our benefits programs support physical, financial, emotional and social well-being. Learn more at the Fifth Third Careers page.
Location: Highland, Michigan 48356
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from agencies without an active agreement. Any unsolicited resumes will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to promote equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
#J-18808-Ljbffr