Berkshire Bank
Assistant Financial Center Manager - Longmeadow, MA
Berkshire Bank, Longmeadow, Massachusetts, us, 01106
Overview
Division:
Retail Banking Department:
Various - Branch Network Reports to:
Financial Center Manager Status:
Non-Exempt Grade:
7 Pay Range:
$20.50 - $35.99 Location:
Longmeadow, MA - 138 Longmeadow St Purpose/Objective
Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members and ensuring that the entire team consistently provides excellent customer service. Key Accountabilities
Educates clients on our products and services offered in the branches and digitally. Initiates, processes and closes various loans, including Consumer, Home Equities and Small Business. Manages client relationships using tools such as the Relationship Builder and Salesforce. Refers partnership solutions (Wealth, Insurance, Cash Management and Mortgage). Leads lobby management, ensures prompt welcomes and genuine thanks to clients. Resolves routine and complex client issues. Assists clients with digital banking adoption. Ensures proper documentation and compliance for all new accounts and account maintenance. Assists Financial Center Manager in building and managing a sales culture to achieve branch goals and Bank-wide initiatives. Educates, coaches, develops, and trains employees. Monitors quality and efficiency of client experience, communicates Bank policies and objectives, and leads staff meetings and morning huddles. Maintains awareness of Federal and state banking regulations and branch security. May review and approve legal documents related to accounts. Keeps the team informed about new products, services, and promotions. Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch, ensuring security measures. Provides backup to the Branch Officer and/or client service line. Conducts and/or approves client transactions and exceptions as needed. Maintains professional branch appearance and inventory levels. Reviews branch reports and may oversee monthly branch audit process. Provides input for staff performance management. May recommend salary adjustments and transfers. Resolves routine personnel issues and assists with counseling or disciplinary actions. Assists with interviewing potential candidates and hiring decisions. May manage time and attendance and weekly/monthly staff scheduling (including Saturday schedule). Ensures compliance with banking laws, rules, regulations, and policies to reduce risk and uphold ethical standards relevant to duties. Qualifications
Education:
High school diploma or equivalent Experience:
3-5 years of branch banking experience; demonstrated ability in decision making, handling difficult situations, initiative, and leadership Skills & Knowledge: Excellent customer service/sales skills Decision making and problem-solving skills Written/verbal communication skills Ability to handle multiple tasks Strong interpersonal skills Supervisory/management skills Other:
Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of the SAFE Act. Available to work Saturday hours and travel to nearby offices as required. Equal Opportunity
Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin
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Division:
Retail Banking Department:
Various - Branch Network Reports to:
Financial Center Manager Status:
Non-Exempt Grade:
7 Pay Range:
$20.50 - $35.99 Location:
Longmeadow, MA - 138 Longmeadow St Purpose/Objective
Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members and ensuring that the entire team consistently provides excellent customer service. Key Accountabilities
Educates clients on our products and services offered in the branches and digitally. Initiates, processes and closes various loans, including Consumer, Home Equities and Small Business. Manages client relationships using tools such as the Relationship Builder and Salesforce. Refers partnership solutions (Wealth, Insurance, Cash Management and Mortgage). Leads lobby management, ensures prompt welcomes and genuine thanks to clients. Resolves routine and complex client issues. Assists clients with digital banking adoption. Ensures proper documentation and compliance for all new accounts and account maintenance. Assists Financial Center Manager in building and managing a sales culture to achieve branch goals and Bank-wide initiatives. Educates, coaches, develops, and trains employees. Monitors quality and efficiency of client experience, communicates Bank policies and objectives, and leads staff meetings and morning huddles. Maintains awareness of Federal and state banking regulations and branch security. May review and approve legal documents related to accounts. Keeps the team informed about new products, services, and promotions. Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch, ensuring security measures. Provides backup to the Branch Officer and/or client service line. Conducts and/or approves client transactions and exceptions as needed. Maintains professional branch appearance and inventory levels. Reviews branch reports and may oversee monthly branch audit process. Provides input for staff performance management. May recommend salary adjustments and transfers. Resolves routine personnel issues and assists with counseling or disciplinary actions. Assists with interviewing potential candidates and hiring decisions. May manage time and attendance and weekly/monthly staff scheduling (including Saturday schedule). Ensures compliance with banking laws, rules, regulations, and policies to reduce risk and uphold ethical standards relevant to duties. Qualifications
Education:
High school diploma or equivalent Experience:
3-5 years of branch banking experience; demonstrated ability in decision making, handling difficult situations, initiative, and leadership Skills & Knowledge: Excellent customer service/sales skills Decision making and problem-solving skills Written/verbal communication skills Ability to handle multiple tasks Strong interpersonal skills Supervisory/management skills Other:
Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of the SAFE Act. Available to work Saturday hours and travel to nearby offices as required. Equal Opportunity
Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin
#J-18808-Ljbffr