Live! Casino & Hotel Maryland
Casino Credit and Collections Supervisor - Maryland
Live! Casino & Hotel Maryland, Hanover, Maryland, United States, 21098
Casino Credit and Collections Supervisor - Maryland
Join to apply for the
Casino Credit and Collections Supervisor - Maryland
role at
Live! Casino & Hotel Maryland
Min Compensation: USD $43,056.00/Yr.
Max Compensation: USD $51,012.00/Yr.
Overview The Casino Credit and Collections Supervisor is a key resource for the Credit Manager and indirectly to the Cage Director in supervising Live! Casino & Hotel (LCH) Credit and Collections Program. The Supervisor is responsible for the daily operations of the Credit Office and ensures that the credit clerks perform their duties in accordance with existing Live! credit policy. The Supervisor will assist the Casino Manager with collections in compliance with all applicable State and Federal Laws and Live! Casino & Hotel internal controls and SOP’s.
Responsibilities
Assists guests in person, over the phone or through the Live! Casino & Hotel website in completing credit applications.
Pulls credit reports from the credit bureau and attaches the report to the credit application.
Verifies bank account information for guests and attaches the report to the credit application.
Establishes guests in the Central Credit Software System and pulls reports on any existing lines of credit.
Upon approval, enters the information for the Credit Account into the casino management system.
Posts returned checks and paid accounts in the Central Credit Software System.
Files all credit applications in the department’s credit files.
Ensures guest signatures and valid identification are on file with the Credit Office and the Casino Cage.
Conducts credit research as required to determine credit worthiness of existing credit accounts.
Ensures logs and files for all returned checks are completed and appropriate agencies have been notified.
Prepares and submits daily and monthly reports of credit issued, returned items, collections on returns, write-offs, new accounts and a quarterly report to Management.
Prepares and completes Collection Agency reports based on payments received and updates monthly credit status reports in compliance with MSLA and Departmental SOP’s.
Contact VIP guests as requested by Player Development Department with reminder calls prior to marker deposits.
Coordinates with guests, Central Credit and Collection Agencies regarding Credit and Collection activities and interacts with MSLA and Internal Audit Department as required.
Communicates and assists Main Bankers with early clears, patron returns, payments by mail and Safekeeping Funds.
Files Chapter 7 Bankruptcy Claims with Bankruptcy Courts in compliance with Maryland and Federal Laws and coordinates with LCH VP of Legal.
Monitors and tracks bad debts collected, associated bank fees and court cost reimbursements and updates casino’s CMS system, guests Credit Files and Consumer Credit Reports.
Maintains and updates Department SOP’s and attends Credit Seminars as required.
Completes SARC’s when necessary within the guidelines of Title 31 Reporting Requirements.
Embraces and ensures compliance with the Live! 5 Values within the Credit Department.
Completes all other duties as assigned.
Skills To Help You Succeed
Knowledge of Casino Credit issuance and Casino Credit Collections.
Outstanding guest service skills in person and over the phone.
Ability to manage subordinate team members and develop relationships with various casino departments.
Must be able to sit, stand, and walk for long periods of time.
Position is exposed to noisy conditions on the Casino floor and an office environment.
Must be able to use a 10-key adding machine, fax, scanner and be proficient with Microsoft Office and department specific programs.
Title 31 experience with SAR /SARC experience is preferred.
Qualifications
College Degree in Finance or Accounting is preferred.
High School Diploma or General Education Degree required.
Three to five years of experience in Casino Credit or a commercial bank working with credit issuance and credit collection.
At least one to two years of supervisory experience.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
Ability to perform assigned duties under frequent time pressures in an interruptive environment.
Ability to operate department specific software programs; prepares reports, write, read and comprehend complex memos and financial reports.
Working Conditions
24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
Work in an environment where smoking is allowed.
What We Offer Comprehensive group health benefits for full‑time and part‑time Team Members and their eligible dependents. Other benefits include free basic life insurance, short‑term and long‑term disability, generous retirement savings options, paid time off, tuition reimbursement, on‑site wellness center, training and pathways for career growth, robust rewards & recognition programs, annual merit based pay increases, discretionary performance bonuses, discretionary service bonuses, free parking, free food and discounted meals, and Live! Hotel, Food & Beverage, and Entertainment Discounts.
Life at Live!
To be part of an exciting experience unlike any other in the market.
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.
To be given the tools, resources, and opportunity to grow in their career.
To work hard and have fun.
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
Work in an environment where smoking is allowed.
Seniority level Mid‑Senior level
Employment type Part‑time
Job function Accounting/Auditing and Finance
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Live! Casino & Hotel Maryland by 2x
Get notified about new Credit Collections Supervisor jobs in
Hanover, MD .
#J-18808-Ljbffr
Casino Credit and Collections Supervisor - Maryland
role at
Live! Casino & Hotel Maryland
Min Compensation: USD $43,056.00/Yr.
Max Compensation: USD $51,012.00/Yr.
Overview The Casino Credit and Collections Supervisor is a key resource for the Credit Manager and indirectly to the Cage Director in supervising Live! Casino & Hotel (LCH) Credit and Collections Program. The Supervisor is responsible for the daily operations of the Credit Office and ensures that the credit clerks perform their duties in accordance with existing Live! credit policy. The Supervisor will assist the Casino Manager with collections in compliance with all applicable State and Federal Laws and Live! Casino & Hotel internal controls and SOP’s.
Responsibilities
Assists guests in person, over the phone or through the Live! Casino & Hotel website in completing credit applications.
Pulls credit reports from the credit bureau and attaches the report to the credit application.
Verifies bank account information for guests and attaches the report to the credit application.
Establishes guests in the Central Credit Software System and pulls reports on any existing lines of credit.
Upon approval, enters the information for the Credit Account into the casino management system.
Posts returned checks and paid accounts in the Central Credit Software System.
Files all credit applications in the department’s credit files.
Ensures guest signatures and valid identification are on file with the Credit Office and the Casino Cage.
Conducts credit research as required to determine credit worthiness of existing credit accounts.
Ensures logs and files for all returned checks are completed and appropriate agencies have been notified.
Prepares and submits daily and monthly reports of credit issued, returned items, collections on returns, write-offs, new accounts and a quarterly report to Management.
Prepares and completes Collection Agency reports based on payments received and updates monthly credit status reports in compliance with MSLA and Departmental SOP’s.
Contact VIP guests as requested by Player Development Department with reminder calls prior to marker deposits.
Coordinates with guests, Central Credit and Collection Agencies regarding Credit and Collection activities and interacts with MSLA and Internal Audit Department as required.
Communicates and assists Main Bankers with early clears, patron returns, payments by mail and Safekeeping Funds.
Files Chapter 7 Bankruptcy Claims with Bankruptcy Courts in compliance with Maryland and Federal Laws and coordinates with LCH VP of Legal.
Monitors and tracks bad debts collected, associated bank fees and court cost reimbursements and updates casino’s CMS system, guests Credit Files and Consumer Credit Reports.
Maintains and updates Department SOP’s and attends Credit Seminars as required.
Completes SARC’s when necessary within the guidelines of Title 31 Reporting Requirements.
Embraces and ensures compliance with the Live! 5 Values within the Credit Department.
Completes all other duties as assigned.
Skills To Help You Succeed
Knowledge of Casino Credit issuance and Casino Credit Collections.
Outstanding guest service skills in person and over the phone.
Ability to manage subordinate team members and develop relationships with various casino departments.
Must be able to sit, stand, and walk for long periods of time.
Position is exposed to noisy conditions on the Casino floor and an office environment.
Must be able to use a 10-key adding machine, fax, scanner and be proficient with Microsoft Office and department specific programs.
Title 31 experience with SAR /SARC experience is preferred.
Qualifications
College Degree in Finance or Accounting is preferred.
High School Diploma or General Education Degree required.
Three to five years of experience in Casino Credit or a commercial bank working with credit issuance and credit collection.
At least one to two years of supervisory experience.
Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements
Ability to perform assigned duties under frequent time pressures in an interruptive environment.
Ability to operate department specific software programs; prepares reports, write, read and comprehend complex memos and financial reports.
Working Conditions
24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
Work in an environment where smoking is allowed.
What We Offer Comprehensive group health benefits for full‑time and part‑time Team Members and their eligible dependents. Other benefits include free basic life insurance, short‑term and long‑term disability, generous retirement savings options, paid time off, tuition reimbursement, on‑site wellness center, training and pathways for career growth, robust rewards & recognition programs, annual merit based pay increases, discretionary performance bonuses, discretionary service bonuses, free parking, free food and discounted meals, and Live! Hotel, Food & Beverage, and Entertainment Discounts.
Life at Live!
To be part of an exciting experience unlike any other in the market.
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.
To be given the tools, resources, and opportunity to grow in their career.
To work hard and have fun.
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
Work in an environment where smoking is allowed.
Seniority level Mid‑Senior level
Employment type Part‑time
Job function Accounting/Auditing and Finance
Gambling Facilities and Casinos
Referrals increase your chances of interviewing at Live! Casino & Hotel Maryland by 2x
Get notified about new Credit Collections Supervisor jobs in
Hanover, MD .
#J-18808-Ljbffr