Mass Markets
Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)
Mass Markets, Montgomery, Alabama, United States, 36136
Position
Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) at Mass Markets Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You will be a confident, fully engaged team player who brings a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Compensation & Benefits
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. PTO and paid holidays Incentives & rewards including cash bonuses, prizes, and occasional car incentives Health benefits: comprehensive medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days for all employees (options vary by location) Retirement savings where available Disability insurance: short-term disability coverage Life insurance options Supplemental insurance: accident and critical illness Career growth with internal promotion opportunities Paid training Casual dress code Work Conditions and Additional Information
This job operates in a professional office environment and is largely sedentary. Reasonable accommodations may be provided as required by law. All MCI locations require authorization to work in the country where the job is based. Job offers are contingent on background/security investigation results and may include drug screening. Equal Opportunity Employer
MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications and are free from discrimination. MCI will consider qualified applicants with criminal histories in accordance with applicable laws and regulations. About MCI
MCI helps customers take on CX and DX challenges differently, delivering solutions that drive exceptional experiences and performance. MCI’s subsidiaries include a range of service delivery and technology-enabled companies across multiple locations.
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Work-at-Home Inbound Insurance Agent (Paid Training & Licensing) at Mass Markets Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You will be a confident, fully engaged team player who brings a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities
Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks Accurately document and process customer orders in appropriate systems Follow all required scripts, policies, and procedures Comply with requirements surrounding confidential information and personal information Escalate customer issues to the appropriate staff and management for resolution as needed Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements Qualifications
Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem-solving, and negotiation Customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required)
One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Compensation & Benefits
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. PTO and paid holidays Incentives & rewards including cash bonuses, prizes, and occasional car incentives Health benefits: comprehensive medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days for all employees (options vary by location) Retirement savings where available Disability insurance: short-term disability coverage Life insurance options Supplemental insurance: accident and critical illness Career growth with internal promotion opportunities Paid training Casual dress code Work Conditions and Additional Information
This job operates in a professional office environment and is largely sedentary. Reasonable accommodations may be provided as required by law. All MCI locations require authorization to work in the country where the job is based. Job offers are contingent on background/security investigation results and may include drug screening. Equal Opportunity Employer
MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications and are free from discrimination. MCI will consider qualified applicants with criminal histories in accordance with applicable laws and regulations. About MCI
MCI helps customers take on CX and DX challenges differently, delivering solutions that drive exceptional experiences and performance. MCI’s subsidiaries include a range of service delivery and technology-enabled companies across multiple locations.
#J-18808-Ljbffr