Procom Services
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy
Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description
Solution and monitor wide area network file and print servers for capacity, utilization and performance Advanced system hardware/software troubleshooting as required Solution, install, implement and support complicated server platforms which may or may not include SAN/NAS sub-systems. Architect and deploy data backup and recovery solutions. Perform data backup and recovery processes in accordance with the company’s disaster recovery and business continuity strategies Contribute towards defining standard hardware requirements Work with internal and external customers to gather IT system then architect and deploy IT systems solutions. Maintain technical documentation of system/server inventory and technical specifications Perform security audits in accordance with the company’s IT security policy Participate in the Company’s asset management programs Perform security audits in accordance with the company’s IT security policy Work with internal and external customers via an IT service ticketing system. Troubleshoot and resolve escalated issue tickets Write effective technical documentation as assigned Ensure adherence to company IT standards for systems Ensure adherence to company IT process such as change management Keep abreast of current technology Perform other IT infrastructure work as required Qualifications
Associates Degree in Information Technology, or the equivalent in terms of education, experience and training Expertise with Microsoft Windows server operating systems Experience with VMWare ESXI or other similar virtualization platforms. Base knowledge of core Microsoft Server Services (etc: DNS/DHCP/WINS) Experience with server based system event monitoring Experience with HP Net-Server Hardware Experience with an enterprise level data archive & restore platform. Experience with remote support utilities (RDP/Term Services) General understanding of networking topologies and network troubleshooting General understanding of virtualization, Clustering, DR/BCP best practices Exposure to Symantec End Point Protection or other similar anti-virus Protection suite Exposure to NAS/SAN technologies (Netapp Experience a ++) General understanding of data center management techniques Knowledge of SMS or other Asset Management Tool Knowledge of Microsoft SQL and/or Exchange is a plus
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With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy
Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description
Solution and monitor wide area network file and print servers for capacity, utilization and performance Advanced system hardware/software troubleshooting as required Solution, install, implement and support complicated server platforms which may or may not include SAN/NAS sub-systems. Architect and deploy data backup and recovery solutions. Perform data backup and recovery processes in accordance with the company’s disaster recovery and business continuity strategies Contribute towards defining standard hardware requirements Work with internal and external customers to gather IT system then architect and deploy IT systems solutions. Maintain technical documentation of system/server inventory and technical specifications Perform security audits in accordance with the company’s IT security policy Participate in the Company’s asset management programs Perform security audits in accordance with the company’s IT security policy Work with internal and external customers via an IT service ticketing system. Troubleshoot and resolve escalated issue tickets Write effective technical documentation as assigned Ensure adherence to company IT standards for systems Ensure adherence to company IT process such as change management Keep abreast of current technology Perform other IT infrastructure work as required Qualifications
Associates Degree in Information Technology, or the equivalent in terms of education, experience and training Expertise with Microsoft Windows server operating systems Experience with VMWare ESXI or other similar virtualization platforms. Base knowledge of core Microsoft Server Services (etc: DNS/DHCP/WINS) Experience with server based system event monitoring Experience with HP Net-Server Hardware Experience with an enterprise level data archive & restore platform. Experience with remote support utilities (RDP/Term Services) General understanding of networking topologies and network troubleshooting General understanding of virtualization, Clustering, DR/BCP best practices Exposure to Symantec End Point Protection or other similar anti-virus Protection suite Exposure to NAS/SAN technologies (Netapp Experience a ++) General understanding of data center management techniques Knowledge of SMS or other Asset Management Tool Knowledge of Microsoft SQL and/or Exchange is a plus
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