Infor
GENERAL SUMMARY
The Slot Technician III is responsible for the advanced repair and maintenance of all electronic gaming machines (EGMs) under the direction of the Slot Technical Supervisor. The Slot Technician III must strictly comply with all SOP and Technical MICS Standards for slot machine maintenance and repair, as well as meeting specific Slot Tech III testing and training goals prior to appointment. Additionally, all Techs must comply with all policies and procedures regarding State, Federal, and Pechanga Gaming Commission requirements.
FOUR-DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to guest service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).
KEY RESPONSIBILITIES Provide exceptional experiences to PRC Team Members, visitors, and guests through prompt, courteous, and efficient service. Demonstrate excellent verbal and written communication skills. Satisfactorily pass all testing and training required to advance to Slot Tech III. Handle floor repairs and proper preventative maintenance of all EGMs, including cleaning, overhauls, etc., in accordance with gaming regulations. Perform initial setup and overview of all EGMs and system options and settings. Manage and troubleshoot basic network and computer systems. Proficient use of all technical verification hardware for progressive controllers, system hardware/software, and all approved regulated gaming devices. Assist Management in the breakdown, relocation, and setups of EGMs and gaming bases. Assist in ensuring EGM integrity when requested for system, progressive, mechanical, and/or electronic errors are reported. Bring disputes and unusual guest activity to the attention of the Slot Technical Supervisor or above. Possess advanced knowledge of moving mechanical parts, EGMs, electronics, and electrical functions. Demonstrate proficiency in the use of test metering devices as well as all EGM test and troubleshooting equipment. Assist in instructing gaming technicians on the technical aspects of gaming device repair. Perform maintenance and repair functions to electrical/electronic faults on EGMs and system hardware up to the component level. Research and diagnose EGM malfunctions. Maintain current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property MICS, policies, and procedures. Demonstrate an aptitude for basic math, electrical, mechanical, and personal computer skills. Meet all other job responsibilities as assigned by PRC slot management. Other duties as assigned.
ACCOUNTABILITY:
This position does not have supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.
QUALIFICATIONS AND GUIDELINES
EDUCATION/EXPERIENCE/TRAINING:
A High School diploma or general education degree (GED) is required. At least six months as a Slot Tech I or II at PRC plus two years of Slot Technical or equivalent technical, electronic, or computer experience is required.
COMMUNICATION SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or Team Members of the organization.
MATHEMATICAL SKILLS:
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY:
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
CERTIFICATES, LICENSES, REGISTRATIONS: Must qualify to obtain and maintain a class “A” gaming license. Must attend on-site training and classes required through Pechanga Learning and Development. Must attend and complete all departmental training classes.
SKILLS/ABILITIES: Must have a basic understanding and basic skills in computer spreadsheets and word processing. Ability to perform RAM clears on all slot machines. Must understand and recognize problems with automated slot systems. Follow all Slot Operations SOPs, Policies, and Procedures. Must be able to stand, walk, and move for long periods of time. Must be able to lift/carry up to 70 lbs in weight throughout the shift. Previous electronic, computer, and/or mechanical experience is mandatory. All candidates must be able to read and understand technical documents and apply technical skills. Must be able to use a radio including the ability to wear an “in-ear” earpiece. Must maintain a Four Diamond appearance. Ability to work in a stressful environment. Must be flexible and willing to work nights, weekends, and holidays.
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.
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FOUR-DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to guest service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).
KEY RESPONSIBILITIES Provide exceptional experiences to PRC Team Members, visitors, and guests through prompt, courteous, and efficient service. Demonstrate excellent verbal and written communication skills. Satisfactorily pass all testing and training required to advance to Slot Tech III. Handle floor repairs and proper preventative maintenance of all EGMs, including cleaning, overhauls, etc., in accordance with gaming regulations. Perform initial setup and overview of all EGMs and system options and settings. Manage and troubleshoot basic network and computer systems. Proficient use of all technical verification hardware for progressive controllers, system hardware/software, and all approved regulated gaming devices. Assist Management in the breakdown, relocation, and setups of EGMs and gaming bases. Assist in ensuring EGM integrity when requested for system, progressive, mechanical, and/or electronic errors are reported. Bring disputes and unusual guest activity to the attention of the Slot Technical Supervisor or above. Possess advanced knowledge of moving mechanical parts, EGMs, electronics, and electrical functions. Demonstrate proficiency in the use of test metering devices as well as all EGM test and troubleshooting equipment. Assist in instructing gaming technicians on the technical aspects of gaming device repair. Perform maintenance and repair functions to electrical/electronic faults on EGMs and system hardware up to the component level. Research and diagnose EGM malfunctions. Maintain current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property MICS, policies, and procedures. Demonstrate an aptitude for basic math, electrical, mechanical, and personal computer skills. Meet all other job responsibilities as assigned by PRC slot management. Other duties as assigned.
ACCOUNTABILITY:
This position does not have supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.
QUALIFICATIONS AND GUIDELINES
EDUCATION/EXPERIENCE/TRAINING:
A High School diploma or general education degree (GED) is required. At least six months as a Slot Tech I or II at PRC plus two years of Slot Technical or equivalent technical, electronic, or computer experience is required.
COMMUNICATION SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or Team Members of the organization.
MATHEMATICAL SKILLS:
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY:
Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
CERTIFICATES, LICENSES, REGISTRATIONS: Must qualify to obtain and maintain a class “A” gaming license. Must attend on-site training and classes required through Pechanga Learning and Development. Must attend and complete all departmental training classes.
SKILLS/ABILITIES: Must have a basic understanding and basic skills in computer spreadsheets and word processing. Ability to perform RAM clears on all slot machines. Must understand and recognize problems with automated slot systems. Follow all Slot Operations SOPs, Policies, and Procedures. Must be able to stand, walk, and move for long periods of time. Must be able to lift/carry up to 70 lbs in weight throughout the shift. Previous electronic, computer, and/or mechanical experience is mandatory. All candidates must be able to read and understand technical documents and apply technical skills. Must be able to use a radio including the ability to wear an “in-ear” earpiece. Must maintain a Four Diamond appearance. Ability to work in a stressful environment. Must be flexible and willing to work nights, weekends, and holidays.
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.
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