ScanSource
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Service Desk Analyst I - DC
role at
ScanSource Join to apply for the
Service Desk Analyst I - DC
role at
ScanSource Summary:
Receives calls from internal employees to help resolve issues with warehouse computer hardware and software. This will include installing and troubleshooting corporate computer hardware and software systems on-site in a warehouse environment. Answer incoming queries and requests via phone, walk-up or tickets via our ticketing system. This includes detailed documentation upon opening, updating, and closing the ticketing system ticket. Resolve warehouse users technical issues as it relates to all hardware and software installed on the PC Triage and escalate cases to other departments or groups as appropriate. Review, update, and comment on Knowledge Articles. The Knowledge Articles are the basis for completing user requests. Providing updates when needed is required. Periodic instruction of users in regards to equipment, software, and manuals. Coordinates activities of the Serice Desk with those of the Network Services, Telephony, Development, or any other Information Systems group as circumstances dictate. Duties may be related to a specific project, but there may also be additional responsibilities as assigned.
Technical Skills – technical and computer skills are required to assist users with their computer and software issues. Problem solving skills – Problem solving and proper issue diagnosis is key to this position. Communication skills – This position communicates with users who maintain a variety of technical skills and work in different departments. The ability to communicate effectively is key. Time management – The ability to handle multiple cases and set priorities is critical. Team collaboration – This position will frequently work with other IT departments to resolve issues. Collaborating with team members and co-workers is required.
Job Details
Description
Summary:
Receives calls from internal employees to help resolve issues with warehouse computer hardware and software. This will include installing and troubleshooting corporate computer hardware and software systems on-site in a warehouse environment.
Essential Job Duties
Answer incoming queries and requests via phone, walk-up or tickets via our ticketing system. This includes detailed documentation upon opening, updating, and closing the ticketing system ticket. Resolve warehouse users technical issues as it relates to all hardware and software installed on the PC Triage and escalate cases to other departments or groups as appropriate. Review, update, and comment on Knowledge Articles. The Knowledge Articles are the basis for completing user requests. Providing updates when needed is required. Periodic instruction of users in regards to equipment, software, and manuals. Coordinates activities of the Serice Desk with those of the Network Services, Telephony, Development, or any other Information Systems group as circumstances dictate. Duties may be related to a specific project, but there may also be additional responsibilities as assigned.
Essential Skills Required
Technical Skills – technical and computer skills are required to assist users with their computer and software issues. Problem solving skills – Problem solving and proper issue diagnosis is key to this position. Communication skills – This position communicates with users who maintain a variety of technical skills and work in different departments. The ability to communicate effectively is key. Time management – The ability to handle multiple cases and set priorities is critical. Team collaboration – This position will frequently work with other IT departments to resolve issues. Collaborating with team members and co-workers is required.
Reporting Relationships
Reports to Manager, IT Service Desk
Requirements
High School Diploma or GED Good understanding of computers
Preferred
1 year Service Desk Work Experience or Equivalent Bachelors degree in computer science or information systems
Physical Requirements
Ability to sit a computer terminal for long periods of time Ability to talk on the phone for long periods of time Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position. Ability to lift 60 pounds. Ability to travel locally occasionally
Compensation
Compensation Range: $50,000 - $55,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
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Service Desk Analyst I - DC
role at
ScanSource Join to apply for the
Service Desk Analyst I - DC
role at
ScanSource Summary:
Receives calls from internal employees to help resolve issues with warehouse computer hardware and software. This will include installing and troubleshooting corporate computer hardware and software systems on-site in a warehouse environment. Answer incoming queries and requests via phone, walk-up or tickets via our ticketing system. This includes detailed documentation upon opening, updating, and closing the ticketing system ticket. Resolve warehouse users technical issues as it relates to all hardware and software installed on the PC Triage and escalate cases to other departments or groups as appropriate. Review, update, and comment on Knowledge Articles. The Knowledge Articles are the basis for completing user requests. Providing updates when needed is required. Periodic instruction of users in regards to equipment, software, and manuals. Coordinates activities of the Serice Desk with those of the Network Services, Telephony, Development, or any other Information Systems group as circumstances dictate. Duties may be related to a specific project, but there may also be additional responsibilities as assigned.
Technical Skills – technical and computer skills are required to assist users with their computer and software issues. Problem solving skills – Problem solving and proper issue diagnosis is key to this position. Communication skills – This position communicates with users who maintain a variety of technical skills and work in different departments. The ability to communicate effectively is key. Time management – The ability to handle multiple cases and set priorities is critical. Team collaboration – This position will frequently work with other IT departments to resolve issues. Collaborating with team members and co-workers is required.
Job Details
Description
Summary:
Receives calls from internal employees to help resolve issues with warehouse computer hardware and software. This will include installing and troubleshooting corporate computer hardware and software systems on-site in a warehouse environment.
Essential Job Duties
Answer incoming queries and requests via phone, walk-up or tickets via our ticketing system. This includes detailed documentation upon opening, updating, and closing the ticketing system ticket. Resolve warehouse users technical issues as it relates to all hardware and software installed on the PC Triage and escalate cases to other departments or groups as appropriate. Review, update, and comment on Knowledge Articles. The Knowledge Articles are the basis for completing user requests. Providing updates when needed is required. Periodic instruction of users in regards to equipment, software, and manuals. Coordinates activities of the Serice Desk with those of the Network Services, Telephony, Development, or any other Information Systems group as circumstances dictate. Duties may be related to a specific project, but there may also be additional responsibilities as assigned.
Essential Skills Required
Technical Skills – technical and computer skills are required to assist users with their computer and software issues. Problem solving skills – Problem solving and proper issue diagnosis is key to this position. Communication skills – This position communicates with users who maintain a variety of technical skills and work in different departments. The ability to communicate effectively is key. Time management – The ability to handle multiple cases and set priorities is critical. Team collaboration – This position will frequently work with other IT departments to resolve issues. Collaborating with team members and co-workers is required.
Reporting Relationships
Reports to Manager, IT Service Desk
Requirements
High School Diploma or GED Good understanding of computers
Preferred
1 year Service Desk Work Experience or Equivalent Bachelors degree in computer science or information systems
Physical Requirements
Ability to sit a computer terminal for long periods of time Ability to talk on the phone for long periods of time Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position. Ability to lift 60 pounds. Ability to travel locally occasionally
Compensation
Compensation Range: $50,000 - $55,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at ScanSource by 2x Get notified about new Service Desk Analyst jobs in
Sacramento, CA . Sacramento, CA $55,000.00-$75,000.00 2 weeks ago Technical Support - Subject Matter Expert
Administrative Support Analyst | Staff Services Analyst, JC-483732
Administrative Analyst I/II/Senior - City Manager's Office
Roseville, CA $78,700.00-$181,200.00 6 days ago Billing Services Support Revenue Integrity Analyst
Elk Grove, CA $110,000.00-$125,000.00 3 hours ago Policy & Program Support Homelessness-Grants Monitoring and Technical Assistance, Section Chief
Member Care Admin - Data Solutions Analyst
Business System Product Manager (Enterprise Software) Elk Grove, CA on-site
Elk Grove, CA $115,000.00-$125,000.00 1 week ago Elk Grove, CA $107,000.00-$187,000.00 1 week ago Elk Grove, CA $107,000.00-$187,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr