HCLTech
Overview
The
Data Center Hands and Feet Support Engineer
provides on-site physical support in the data center environment. This role acts as the remote hands for engineering teams, assisting with equipment installations, troubleshooting, maintenance, and ensuring uptime for critical systems. The ideal candidate is detail-oriented, technically competent, and comfortable working in fast-paced and controlled environments. Key Responsibilities
Hardware Support: Perform racking, stacking, and decommissioning of servers, network, and storage equipment. Replace hardware components such as hard drives, memory, power supplies, and cables. Label, inventory, and document all hardware changes. Monitor and manage structured cabling (fiber/copper) installations and patching. Assist with power and cooling infrastructure checks. Ensure cleanliness, safety, and organization of the data center. Respond to service tickets for physical interventions (e.g., system reboots, cable reseating, LED status checks). Collaborate with remote teams to provide diagnostics and status updates. Escalate issues as needed to appropriate teams. Maintain logs of activities and interventions. Provide regular reports on equipment status and completed tasks. Use monitoring tools and asset management systems as needed. Required Skills and Qualifications
1–3 years of experience in a hands-on IT support or data center environment. Basic knowledge of servers, networking equipment, and structured cabling. Comfortable using hand tools and diagnostic devices. Familiarity with ticketing systems (e.g., ServiceNow, Jira). Ability to lift equipment up to 50 lbs and work in physically demanding environments. Good communication and problem-solving skills. Willingness to work in shifts, including nights and weekends, if required. Preferred Qualifications
Certifications such as CompTIA A+, Network+, or Data Center-specific training. Experience with enterprise hardware vendors (e.g., Dell, Cisco, HP, IBM). Familiarity with data center best practices and safety protocols. Exposure to ITIL or similar service frameworks. On-site presence in a secure data center facility. Work involves standing, walking, bending, and lifting for extended periods. Use of PPE and adherence to strict access and safety controls. Compensation and Benefits
The base pay range is $53,000.00/yr - $99,000.00/yr. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for various benefits subject to policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at HCLTech by 2x Inferred from the description for this job
401(k) Vision insurance Medical insurance Get notified about new Datacenter Technician jobs in
Rochester, NY . Rochester, New York Metropolitan Area $19.96 - $27.94 3 weeks ago Rochester, NY $47,000 - $53,000 1 month ago Rochester, NY $23.10 - $38.50 14 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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The
Data Center Hands and Feet Support Engineer
provides on-site physical support in the data center environment. This role acts as the remote hands for engineering teams, assisting with equipment installations, troubleshooting, maintenance, and ensuring uptime for critical systems. The ideal candidate is detail-oriented, technically competent, and comfortable working in fast-paced and controlled environments. Key Responsibilities
Hardware Support: Perform racking, stacking, and decommissioning of servers, network, and storage equipment. Replace hardware components such as hard drives, memory, power supplies, and cables. Label, inventory, and document all hardware changes. Monitor and manage structured cabling (fiber/copper) installations and patching. Assist with power and cooling infrastructure checks. Ensure cleanliness, safety, and organization of the data center. Respond to service tickets for physical interventions (e.g., system reboots, cable reseating, LED status checks). Collaborate with remote teams to provide diagnostics and status updates. Escalate issues as needed to appropriate teams. Maintain logs of activities and interventions. Provide regular reports on equipment status and completed tasks. Use monitoring tools and asset management systems as needed. Required Skills and Qualifications
1–3 years of experience in a hands-on IT support or data center environment. Basic knowledge of servers, networking equipment, and structured cabling. Comfortable using hand tools and diagnostic devices. Familiarity with ticketing systems (e.g., ServiceNow, Jira). Ability to lift equipment up to 50 lbs and work in physically demanding environments. Good communication and problem-solving skills. Willingness to work in shifts, including nights and weekends, if required. Preferred Qualifications
Certifications such as CompTIA A+, Network+, or Data Center-specific training. Experience with enterprise hardware vendors (e.g., Dell, Cisco, HP, IBM). Familiarity with data center best practices and safety protocols. Exposure to ITIL or similar service frameworks. On-site presence in a secure data center facility. Work involves standing, walking, bending, and lifting for extended periods. Use of PPE and adherence to strict access and safety controls. Compensation and Benefits
The base pay range is $53,000.00/yr - $99,000.00/yr. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for various benefits subject to policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at HCLTech by 2x Inferred from the description for this job
401(k) Vision insurance Medical insurance Get notified about new Datacenter Technician jobs in
Rochester, NY . Rochester, New York Metropolitan Area $19.96 - $27.94 3 weeks ago Rochester, NY $47,000 - $53,000 1 month ago Rochester, NY $23.10 - $38.50 14 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr