Brassica
Information Technology Specialist – Brassica
As an IT Support Specialist, you will play a pivotal role in maintaining the smooth operation of technology systems so that we can fulfill our vision of sharing joy and delicious food while operating restaurants of distinctively high quality. Reporting to the Technology Manager, you will be responsible for supporting day-to-day IT operations in our restaurants and support office, managing system administration and user support, maintaining network and hardware reliability, ensuring cybersecurity best practices, and implementing technology solutions that improve efficiency and the user experience.
Core Responsibilities
Promptly resolve first-level technical calls reported by our restaurant partners
Log and track support requests using our service management software (FreshService)
Set up and test hardware, peripherals, and software
Provide remote support to out-of-state restaurants
Manage equipment procurement to ensure optimal supply levels are maintained
Uphold information security compliance by strictly following all standards and protocols
Adhere to Northstar Restaurant Group + Brassica’s operational standards in all areas
Maintain a clean driving record and reliable transportation
Flexibility in working hours, ability and willingness to work nights, weekends, and travel when necessary
Qualifications
Technical curiosity and strong aptitude for learning new systems
Creative problem-solving skills and resourceful thinking
A guest-first mindset, understanding how technology supports great experiences
Strong task management and attention to detail
Initiative and a self-starting approach, always eager to make things better
Experience with Windows, Mac, and iOS devices, and POS systems such as Oracle Micros/Simphony, Toast, and Square
CCNA, CISSP, Security+ certification (or willingness to obtain within 90 days)
Basic networking proficiency, familiarity with Ubiquiti is a plus
Responsive and positive communication
Physically comfortable and capable working on high ladders and in small mechanical service areas
Employment details
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Food and Beverage Services, Restaurants, and Hospitality
Get notified about new Information Technology Specialist jobs in
Columbus, Ohio Metropolitan Area .
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Core Responsibilities
Promptly resolve first-level technical calls reported by our restaurant partners
Log and track support requests using our service management software (FreshService)
Set up and test hardware, peripherals, and software
Provide remote support to out-of-state restaurants
Manage equipment procurement to ensure optimal supply levels are maintained
Uphold information security compliance by strictly following all standards and protocols
Adhere to Northstar Restaurant Group + Brassica’s operational standards in all areas
Maintain a clean driving record and reliable transportation
Flexibility in working hours, ability and willingness to work nights, weekends, and travel when necessary
Qualifications
Technical curiosity and strong aptitude for learning new systems
Creative problem-solving skills and resourceful thinking
A guest-first mindset, understanding how technology supports great experiences
Strong task management and attention to detail
Initiative and a self-starting approach, always eager to make things better
Experience with Windows, Mac, and iOS devices, and POS systems such as Oracle Micros/Simphony, Toast, and Square
CCNA, CISSP, Security+ certification (or willingness to obtain within 90 days)
Basic networking proficiency, familiarity with Ubiquiti is a plus
Responsive and positive communication
Physically comfortable and capable working on high ladders and in small mechanical service areas
Employment details
Seniority level: Associate
Employment type: Full-time
Job function: Information Technology
Industries: Food and Beverage Services, Restaurants, and Hospitality
Get notified about new Information Technology Specialist jobs in
Columbus, Ohio Metropolitan Area .
#J-18808-Ljbffr